Role Description We're hiring a Work From Home Travel Support Specialist to guide clients through every stage of their travel journey — from initial planning and booking to pre-departure prep and real-time updates while they're on the road. You'll be a steady point of contact for travelers, making sure they always have accurate information and know exactly what to expect next. This is a fully remote, work-from-home position with full training and mentorship provided from day one. Prior travel industry experience is a plus but not required. - Assist clients remotely through phone, email, and online messaging - Manage reservations, booking updates, cancellations, and special requests - Share clear and detailed information regarding destinations and travel policies - Monitor upcoming departures and proactively contact clients when necessary - Professionally resolve inquiries and concerns to maintain high customer satisfaction Qualifications - Strong written and verbal communication abilities - Background in customer service; travel industry experience is a plus - Detail-oriented and highly organized - Able to work independently in a remote setting - Quick to adapt to booking platforms and digital tools - Reliable and committed to delivering a smooth client experience - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - 100% remote flexibility with a fully remote work structure - Flexible scheduling - Ongoing training and mentorship from day one - Access to industry-related travel perks and exclusive discounts - Supportive, collaborative team environment with long-term growth opportunities Technical Requirements - Laptop or desktop computer - Reliable broadband internet connection - Smartphone for communication and updates

• Handle inbound customer chats, texts, and emails — assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. • Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date. • Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information. • Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty. • Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service. • Ensure the safety and privacy of customer data by following all company policies and procedures. • Perform other duties as needed to support overall business operations.

• Handle high-volume inbound and outbound client interactions across phone, email, text, and Slack, staying accurate and human on every channel • Manage appointment scheduling, rescheduling, and cancellations with precision, often dozens per shift • Answer client questions on nutrition, health, fitness, and DEXA technology with clear, accurate, empathetic guidance • Partner with our events and operations teams on outbound communications and logistical coordination ahead of scan events • De-escalate and triage complex or sensitive client situations with composure • Contribute to ongoing process improvements: flag recurring issues, suggest better workflows, and help refine our CX standards

• Use a targeting list and make phone calls or send emails to potential key decision makers for Pure wick product • Provide a brief introduction of the product with the goal of setting up a meeting with one of our National Account Managers