• System Implementation: Oversee and manage the roll-out of global marketing and lead generation frameworks. • Candidate Screening: Lead professional interviews to identify and qualify high-level candidates for our leadership programs. • Strategic Growth: Manage the day-to-day workflows that drive brand expansion and revenue generation. • Network Support: Provide high-level mentorship and system guidance to an international team of associates.

• This is a phone-first management role, and it has three parts. You need to be strong in all of them. • You are the person over the phone. You handle our highest-value customer conversations. • You lead the customer service function. You manage our Customer Service Specialist, set the standards, run quality reviews and lift performance. • You build the systems. You own how customer service runs here — the SOPs, the macros, the tagging, the reporting, the quality bar — and you report on it directly to a co-founder. • You will work independently and be fully accountable for this area. • Manage, coach and set standards for the Customer Service Specialist. • Run quality reviews on calls and messages, and give direct, useful feedback. • Own the training and onboarding material for the customer service area. • Own the SOPs, macros, tagging structure and knowledge base. • Reduce avoidable contact volume. • Resolve faults, replacements and refunds fairly and within agreed limits. • Spot recurring problems, escalate them with evidence, and push for the fix at the source. • Report performance, trends and customer insight to the co-founder on a regular cadence. • Bring the voice of the customer into product and operations decisions. • Flag what is breaking before it breaks.

Role Description This is a phone-first management role, and it has three parts. You need to be strong in all of them: - You are the person over the phone, handling our highest-value customer conversations. - You lead the customer service function, managing our Customer Service Specialist, setting standards, running quality reviews, and lifting performance. - You build the systems, owning how customer service runs here — the SOPs, the macros, the tagging, the reporting, the quality bar — and reporting on it directly to a co-founder. What You Will Do - Phone sales and high-value customer conversations: - Answer pre-sales questions on the phone. - Answer fit and compatibility questions with real authority. - Handle how-to and product usage questions, before and after purchase. - Build genuine confidence with Australian and US customers. - Leading the function: - Manage, coach, and set standards for the Customer Service Specialist. - Run quality reviews on calls and messages, providing direct, useful feedback. - Own the training and onboarding material for the customer service area. - Running and improving customer service: - Own the SOPs, macros, tagging structure, and knowledge base. - Reduce avoidable contact volume. - Resolve faults, replacements, and refunds fairly and within agreed limits. - Spot recurring problems, escalate them with evidence, and push for the fix at the source. - Reporting to leadership: - Report performance, trends, and customer insight to the co-founder on a regular cadence. - Bring the voice of the customer into product and operations decisions. - Flag what is breaking before it breaks. Qualifications - Excellent, clear spoken English, easily understood by Australian and US customers. - Minimum 3 years of phone-based customer service or sales as your primary role. - A real track record selling or retaining customers on the phone, against a target you were accountable for. - People management experience — you have managed, coached, and developed at least one team member. Requirements - Experience serving Australian or Western customers. - Customer support or sales experience. - Experience improving a customer service function. Benefits - A full-time remote role with a stable, long-term team. - Real ownership of an area, reporting directly to a co-founder. - Paid training and onboarding, including product and systems training. - Support for further training or certification relevant to the role. - After your 6-month probation: 13th month pay; HMO (PHP 200,000 coverage); Paid Leave; Vacation leave; seasonal performance bonuses.

• Client Communication: Serve as the main point of contact for law firm clients, promptly responding to inquiries, providing updates on document requests, and addressing any concerns or issues. • Database Management: Maintain accurate and up-to-date records in our system, ensuring proper organization and documentation of all law firm documents. • Quality Assurance: Perform thorough reviews of retrieved documents to ensure they meet the required standards of accuracy, completeness, and quality before delivering upon receiving an inquiry from the firm. • Problem Resolution: Proactively identify and address any challenges or obstacles that may arise during the records retrieval process, collaborating with internal teams to find solutions and provide excellent customer service to the firm. • Technical Support: Provide essential technical support to law firm clients, assisting with system navigation, troubleshooting, and integration inquiries. • Client Training: Conduct training sessions and provide demonstrations to law firm clients on how to effectively use our integrated system, ensuring they maximize its features and benefits. • Documentation and Reporting: Maintain detailed records of client interactions, document requests, and issue resolutions. Generate regular reports to track performance metrics and identify areas for improvement.