• Contribute to site start-up and activation activities • Work directly with assigned sites on all site-related essential document collection and review • Partner with internal Study Startup team, CROs, Clinical Operations teams, and TAU partners to improve overall SSU metrics and deliver processes • Ensure standards are applied to the SSU processes across projects • Review site essential documents for start up including but not limited to: ICF, FDF, 1572, CVs etc • Promptly recognize and improve potential site activation delays and escalate to appropriate team members • Track all actions and communications with sites to ensure timelines are achieved for studies and sites assigned • Support resolving escalated issues identified by the CROs and Clinical Operations teams in partnership with the internal Study Startup team • Review and provide feedback to management on site performance metrics • Ensure accuracy and completeness of the eTMF for assigned sites during start up

• Review and moderate audio, video, and chat conversations as per platform guidelines • Identify, flag, and escalate inappropriate, harmful, or policy-violating content • Ensure consistent implementation of community standards and moderation policies • Audit recorded conversations to maintain quality and compliance standards • Maintain accurate moderation records and contribute to periodic reports • Engage with users and hosts to clarify platform policies when required • Stay updated with evolving moderation guidelines and safety protocols • Support the Trust & Safety team in maintaining platform integrity and user trust

• Assisting customers, courier partners, and venues across multiple countries via live chat and phone • Helping ensure smooth and efficient delivery operations • Growing your skills while working with teams across Wolt to improve our support operations

• Hunt for leads through social media platforms, lead generation portals, and other relevant sources. • Manage and track inbound leads from various sources (social media, referrals, inbound inquiries, etc.). • Reach out to potential astrologers, explain the onboarding process, and assess their suitability. • Coordinate with the quality teams to schedule assessments and interviews. • Maintain accurate records of lead interactions and progress in the CRM system. • Ensure timely follow-ups to maximize lead conversion rates.