• Guide customers in building scalable, optimally managed solutions and adaptable to technological improvements using Red Hat technologies. • Lead and deliver Services discovery sessions to educate customers on Red Hat technologies and best practices. • Support the creation and review of task lists, accurately scoping projects and ensuring alignment with customer requirements. • Provide technical expertise during presales activities. • Build and maintain solid customer relationships, fostering collaboration and success. • Clearly articulate the value of the Red Hat Services Portfolio, including Consulting, Training, and Technical Account Managers and integrate services into customer solutions. • Provide customer feedback to internal teams to enhance product offerings and services. • Lead internal initiatives that foster innovation, efficiency, and growth within the Services business. • Continuously learn, grow, and adapt to new skills and technologies. • Regular travel to client locations, up to weekly according to project needs.

Role Description Perform daily mainframe storage operations using z/OS tools to optimize SMS/DASD utilization, verify HSM/DLM health and space, audit volumes/datasets across both plexes, and submit CRs/incidents as needed to maintain reliability. Produce required compliance/capacity reporting (SCRT/SMF), verify reclaim/housekeeping automation, and complete operational work such as disk initialization, tape consolidations, and maintenance of core storage software (DLM, Solutions Enabler, GDDR, TapeCopy, Unisphere). Execute DR activation/teardown activities, coordinate hardware patching/upgrades, and monitor PowerMax/DLM/Data Domain health and certificates at both Eagan and San Mateo. Responsibilities - MF storage activity using z/OS tools/jobs/commands - Check SMS pools for utilization daily and make necessary adjustments to ensure the proper and efficient use of our SMS/DASD resources - Check the Storage environment and submit CRs/Incidents as needed to ensure storage reliability and stability - Check each HSM Control Datasets percentages - Check HSM for any HSM functions that might be in a held status - Check HSM daily activity status - Check DLM allocate and remaining free space - Check FastAudit on both Plex’s - Check Storage volumes on both Plex’s - Check Spill volumes on both Plex’s - Check for uncatalogued DS on SMS and non-SMS volumes on both Plex’s - Check for production DS on test volumes and test DS on production volumes - Create and distribute IBM and Broadcom SCRT reports (monthly) - Verify that the daily track reclaim jobs are doing their job - Initialize disk volumes when needed - Create and run tape connected pair consolidations - Install and maintain the following products: - DLM Utilities - MF Enablers - Solutions Enabler (MF and Windows) - GDDR - TapeCopy - Unisphere (Windows) - Verify Mainframe Production ‘SYSDR.MNDR.* datasets before splitting the Mainframe Storage - Activate Eagan Mainframe Network Nodes, MNNA and MNNB in San Mateo - MF System Housekeeping: run DR SMF/SCRT data collection jobs - De-activate/shutdown network mainframe LPARS MNNA and MNNB - Storage teardown of Mainframe DR storage - Dell Hardware Maintenance: Work with Dell Engineering to patch/upgrade/fix DLM, DD and PowerMax hardware - Monitor EMC Hardware status - Monitor Eagan EMC PMAX8000 status using CloudIQ and Unisphere - Monitor San Mateo EMC PMAX8000 status using CloudIQ and Unisphere - Monitor Eagan EMC DLM9500 status using DLM Monitor - Monitor San Mateo EMC DLM9500 status using DLM Monitor - Monitor Eagan EMC Data Domain status using DD Systems Monitor - Monitor San Mateo EMC Data Domain status using DD Systems Monitor - Maintain certificates for the Unisphere, DLM and DD Systems Monitors in both Eagan and San Mateo Requirements - US Citizenship - Active USPS Clearance - EMC/Dell storage administration experience within the past 5 years - IBM Mainframe systems programming and administration experience within the past 5 years - Strong experience with DT storage - DLM experience is required Company Description For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance.

• Provide technical leadership as the Subject Matter Expert for enterprise cybersecurity log data management and SIEM solutions • Design secure, highly available, modular, and maintainable solutions • Produce and maintain High-Level Designs (HLDs), Low-Level Designs (LLDs), reference architecture, and standards • Partner with engineering, enterprise architecture, infrastructure, cloud, and security operations teams

• Own the design and evolution of Hummingbird's WFM delivery model across all client operations. • Define platform-agnostic WFM standards for forecasting, scheduling cadence, and capacity governance that hold consistently regardless of the underlying system. • Translate operational WFM requirements into design decisions for Hummingbird's Genesys platform build. • Assess WFM maturity for both internal operations and client environments, and deliver actionable recommendations to advance maturity in each. • Partner with the WFM Senior Manager to translate delivery-model standards into day-to-day operational guidance. • Incorporate client-specific delivery feedback into the ongoing evolution of WFM standards. • Guide stakeholders through root-cause analysis and tradeoffs on complex or high-risk WFM engagements. • Document decisions and tradeoffs so teams can execute consistently against the standard. • Teach others to work within evolved WFM models through documentation, coaching, and forums. • Evaluate how AI and automation, including agentic tools, should factor into WFM planning and capacity decisions as human and AI-driven work become part of the same staffing model.