Join our capable team at Injury Management Organization, Inc. as a Full-Time RN Telephonic Case Manager and take the next step in your career with us! This position offers experienced RNs the unique opportunity to work remotely from the comfort of your home, providing essential support to injured employees navigating the Workers' Compensation process. You will connect with patients, leverage your case management skills, and make a significant impact on their recovery journey. With a competitive salary range of $65,000 to $75,000, this role not only values your expertise but also aligns with our core values of empathy and excellent stewardship. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, and 10 Paid holidays in addition to PTO. Apply now to be a part of our problem-solving team dedicated to making a difference! A little about us IMO is a trusted managed care partner for both private and public enterprise with vast experience in quality case management and positive injured employee outcomes. For over three decades our goal has been to provide industry leading customer service to our industry partners and their injured employees a goal that has allowed IMO to grow from Texas into other states including Arkansas, Oklahoma, and New Mexico. Make a difference as a RN Telephonic Case Manager As an RN Field Case Manager at Injury Management Organization, Inc., you will play a pivotal role in the rehabilitation of injured employees by assessing their medical needs and coordinating care through comprehensive plans that adhere to evidence-based guidelines and ODG standards. Your responsibilities will include actively participating in facilitating patient progress, and collaborating with both healthcare providers and employers to ensure optimal outcomes. Daily tasks encompass documenting patient interactions, monitoring treatment plans, and ensuring compliance with Workers' Compensation regulations. What matters most To excel as an RN Field Case Manager at Injury Management Organization, Inc., a range of essential skills is required. Strong clinical nursing skills, particularly in Case Management and Occupational Health settings, are crucial to effectively assess and address the medical needs of injured employees. Excellent critical thinking and problem-solving abilities will allow you to navigate complex situations and develop effective care plans that adhere to evidence-based guidelines and ODG standards. Effective communication skills are imperative for engaging with patients, families, and healthcare professionals while maintaining empathy and understanding throughout the interaction. Your ability to actively listen and notice needs will foster trust and rapport, enhancing patient experiences. Knowledge and skills required for the position are: - strong clinical nursing skills are crucial - excellent critical thinking and problem-solving abilities - experience with evidence-based guidelines and ODG standards - effective communication skills - organizational skills are necessary for managing multiple cases and maintaining accurate documentation - A commitment to teamwork is vital - adaptability and a forward-thinking mindset Our team needs you! We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen! Once an offer has been extended and accepted, the successful applicant will be required to undergo a background and drug screen.

• Travel to customer sites across Switzerland (primarily), France, and Germany to install, service, update, and repair Thermo Fisher SUT hardware and automation products • Provide expert technical support and problem-solving for our cutting-edge bioproduction equipment • Conduct installations, maintenance, and repairs on a diverse range of high-value analytical instruments • Perform commissioning and qualification of equipment by implementing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols • Combine technical expertise with superior customer service skills to address complex issues and support our customers in achieving breakthrough discoveries • Collaborate with internal partners to resolve customer issues and improve processes • Provide basic product training and technical assistance on our instrumentation to our customers and internal Sales team • Report all activities on Sales Force Service desk, providing customer feedback to management, hardware and software groups • Aid in optimizing revenue and new product development opportunities; Assist in demonstration of our products to potential customers • Maintain technical competency by attending trainings, employee meetings and remaining up to speed on new products, markets, customers and competitor

• Collaborate with colleagues in our customer care center to efficiently schedule your service visits to meet and exceed customer expectations. • Represent our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal. • Install our products from our diverse Chromatography portfolio (LC/IC), demonstrate instrument specification and instruct customers on use and maintenance. • Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability. • Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful. • Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements. • Always ensure the highest professional relationship with our customer base to achieve customer loyalty and raise issues if necessary, to solve critical tasks in the fastest way possible. • Follow our ethical business conduct guidance. • Optimize your own work schedule by coordinating with all the necessary partners for service planning/scheduling. • Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations. • Help on continuous improvement through our Practical Process Improvement Business System.

• Install, maintain, troubleshoot, and repair advanced analytical and scientific instruments • Diagnose mechanical and electronic issues down to the component level • Provide technical support in laboratory and industrial environments • Train and support customers on proper equipment operation and maintenance • Document service activities and prepare detailed service reports • Respond to customer needs, often with short notice • Travel within assigned territory (50–75%) to support customers