• Collaborate with teammates to create exceptional customer experiences • Engage in valuable dialogue by asking about customers' priorities and showing sensitivity to time constraints • Respond quickly and accurately to customer needs • Follow up with customers on commitments

Role Description Join our team at High Bluff Academy as a vital member of our customer support unit. Your role will focus on delivering outstanding assistance through online chat, ensuring customers receive timely and effective solutions to their inquiries. - Engage with customers via online chat to address their questions and concerns. - Provide accurate information regarding products, services, and policies. - Resolve issues efficiently while maintaining a high level of customer satisfaction. - Document customer interactions and feedback for continuous improvement. - Collaborate with team members to enhance service delivery. Qualifications - Proven experience in customer service or a similar role. - Excellent written communication skills with a keen attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficient in using chat software and basic computer applications. - Strong problem-solving skills and a customer-oriented mindset. Requirements - Experience in an educational environment or knowledge of educational products. - Fluency in additional languages. - Familiarity with CRM systems.

• Provide consistent productivity and professional customer interactions • Handle accounts receivable tasks remotely in Colombia.

Role Description The Member Services Representative is responsible for providing outreach to our members to help them navigate the complex healthcare delivery system. This will entail: - Verifying their primary care physician and eligibility - Contacting their insurance plan when applicable to ensure they are assigned to ArchWell Health - Handling provider data management and verifying AWH provider information with insurance partners when applicable An ideal candidate will have a deep understanding of the healthcare ecosystem, strong attention to detail, and be driven by a passion for providing quality care to seniors. Qualifications - Proficient PC skills to include Microsoft Office and Excel - Passion for helping senior members successfully carry out care plans - Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public - Basic medical terminology - Understanding of Medicare Advantage Requirements - High school diploma or equivalent education (GED) required - A minimum of one year working in healthcare, ideally with experience related to benefits and insurance required - eClinical Works or similar EMR experience preferred Company Description ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.