• Provide consistent productivity and professional customer interactions • Handle accounts receivable tasks remotely in Colombia.

Role Description The Member Services Representative is responsible for providing outreach to our members to help them navigate the complex healthcare delivery system. This will entail: - Verifying their primary care physician and eligibility - Contacting their insurance plan when applicable to ensure they are assigned to ArchWell Health - Handling provider data management and verifying AWH provider information with insurance partners when applicable An ideal candidate will have a deep understanding of the healthcare ecosystem, strong attention to detail, and be driven by a passion for providing quality care to seniors. Qualifications - Proficient PC skills to include Microsoft Office and Excel - Passion for helping senior members successfully carry out care plans - Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public - Basic medical terminology - Understanding of Medicare Advantage Requirements - High school diploma or equivalent education (GED) required - A minimum of one year working in healthcare, ideally with experience related to benefits and insurance required - eClinical Works or similar EMR experience preferred Company Description ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

• Initiate outbound calls, emails, and messages to potential clients • Respond promptly to inbound inquiries and guide clients through initial questions • Engage in conversations to uncover client needs and goals • Clearly explain service offerings and recommend next steps • Schedule follow-up calls or connect clients with the right team members • Log interactions and maintain accurate notes in our CRM

• Execute brand strategy and tactics in field, sales performance • Manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance • Place the patient into the center of any efforts and operate within AbbVie’s business code of conduct, policies and all applicable laws and regulations • Deliver sales performance, brand KPIs, financial targets, and marketing objectives to meet or exceed on those objectives • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns, and consistently gain logical and reasonable calls to action to close on every sales call • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities