• Lead the architectural design and full-lifecycle development of complex software features and systems • Mentor and coach junior and mid-level engineers through code reviews, technical guidance, and knowledge sharing • Collaborate cross-functionally with hardware, firmware, QA, product management, and cloud teams • Drive resolution of complex, cross-disciplinary technical challenges • Decompose system-level features into well-scoped tasks, estimate delivery timelines • Establish and enforce coding standards, development processes, and best practices • Evaluate and introduce new technologies, frameworks, and methodologies • Produce clear, comprehensive technical documentation • Support executive and stakeholder briefings with technical clarity

• Build the "Control Center" • Power the Platform • Architect Data Flow • Embrace Modern Dev • Solve Real Problems

• Design and implement AI agent hierarchies using frameworks such as CrewAI, AutoGen, LangGraph, or a custom architecture • Configure a granular authorization matrix by country, with autonomy control per capability • Implement intelligent escalation logic between layers with full context transfer • Design and implement an embeddings system with a chunking strategy and optimized indexing • Implement cross-lingual retrieval (responses in multiple languages) • Develop a continuous update pipeline as new data is generated • Configure integrations with WhatsApp Business API, Discord (bot), Telegram (bot), LiveChat (widget), email, and in-app chat • Implement unified cross-channel conversation history per user • Ensure human-like behavior: configurable delays, typing indicators, natural language • Integrate with internal APIs to execute automated actions (refunds, account management, diagnostics) • Implement seamless escalation to human agents with zero context loss • Develop AI assistance for human agents during N2 support • Build a centralized dashboard: live conversations, agent metrics, queue management, KB editor, SLA monitoring • Implement an N2 workstation for human agents with all necessary tools • Create an audit log and analytics system for continuous improvement • Deploy and manage on cloud servers (OVH, Digital Ocean, Linode) • Containerize with Docker/Kubernetes for 24/7 high availability • Monitor performance and optimize for fast response times under high load

• Design, build, and maintain custom IAM applications, APIs, services, and automation that support identity lifecycle management, role-based access, entitlement management, and provisioning workflows. • Develop full stack solutions that enable secure identity orchestration, access automation, and administrative workflows across platforms including Okta, Salesforce, ServiceNow, and other enterprise applications. • Experience mentoring or leading developers, with the ability to help junior team members build IAM domain expertise • Experience owning or contributing to SDLC process standards and continuous improvement for a development team. • Strong stakeholder management skills, with experience representing a technical team's services and standards to partner product owners and other development teams. • Partner with cybersecurity, infrastructure, business application owners, and other stakeholders to gather requirements and translate them into secure, scalable technical designs. • Design and implement integrations between IAM platforms, enterprise systems, HR-driven workflows, ticketing systems, and internal tools using APIs, web services, event-driven patterns, and data transformation logic. • Build and support solutions related to identity attributes, access roles, group management, entitlement assignment, and policy-driven automation. • Participate in the full software development lifecycle, including design, development, testing, deployment, documentation, and operational support. • Troubleshoot and resolve incidents, defects, integration failures, provisioning issues, and access-related incidents while improving system stability and supportability. • Ensure IAM solutions are designed with strong security controls, auditability, resilience, and scalability in mind. • Contribute to technical standards, design reviews, code reviews, and engineering practices that improve solution quality and reduce risk. • Support testing and validation efforts, including unit, integration, and end-to-end testing of IAM workflows and provisioning logic. • Maintain technical documentation for system designs, workflows, integration points, and operational procedures. • Stay current with IAM trends, security practices, and modern software engineering approaches, and recommend improvements where appropriate.