We’re excited to share this opportunity with our internal team. This role is open to current SafeRide Health employees only. Job Summary At SafeRide Health, we are committed to ensuring transportation is never a barrier to care — especially for our most vulnerable populations. As a Focus Member Coordinator, you will deliver proactive, white-glove support to high-priority members through a tier-based service model. This role combines empathy, operational precision, and problem-solving to ensure every ride is seamlessly executed. You will monitor ride dashboards, confirm details in advance, and serve as the primary point of contact for member inquiries, resolving issues with professionalism and care. By collaborating closely with routing, network, and operations teams, you will play a direct role in protecting access to care for those who need it most. Key Responsibilities White-Glove Member Support - Deliver high-quality, personalized service to Focus Members, ensuring their unique needs are met with empathy and efficiency. - Proactively confirm and support upcoming rides in coordination with the Routing Team, guided by member tier designations. - Provide real-time assistance through the Focus Member phone line, addressing inquiries and mobility accommodations with tact and professionalism. Dashboard & Data Management - Monitor the Focus Member Dashboard to track key metrics, active memberships, and expiration dates. - Identify and escalate errors, discrepancies, or potential service issues. - Maintain accurate records to ensure continuity and quality of service. Cross-Team Collaboration - Partner with Routing, Network, and Member Services teams to resolve issues before they impact members. - Share insights and feedback to improve workflows and enhance member experience. - Ensure consistent, clear communication across all stakeholders supporting Focus Members. Advocacy & Mission Alignment - Act as an advocate for Focus Members, ensuring their needs are prioritized in line with SafeRide’s mission. - Uphold SafeRide’s standards of compassion, professionalism, and member-first service delivery. Required Qualifications - High school diploma or equivalent. - Strong communication skills (verbal, written, and phone-based). - Demonstrated empathy, professionalism, and problem-solving ability in member or customer interactions. - Proven ability to manage multiple priorities in a fast-paced environment. - Demonstrated empathy, professionalism, and problem-solving ability in member or customer interactions. Preferred Qualifications - Associate’s degree in Healthcare, Communications, or related discipline. - Familiarity with dashboards, reporting tools, or CRM systems. - Prior exposure to working with vulnerable or high-acuity populations. - Experience in healthcare services, transportation coordination, or member services. Benefits We offer a remote-first work environment, competitive compensation, and comprehensive benefits including: - Competitive salary, annual bonus opportunities, and equity options - Remote with flexible hours - Comprehensive medical, dental, and vision insurance - 401(k) with company match - Generous PTO, paid company holidays, and paid parental leave - Career growth and development opportunities in a mission-driven organization SafeRide Summary SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com. Location Remote, Texas (Remote) Department Member Services Employment Type Full-Time Minimum Experience Entry-level

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Patient Engagement Partner – Access Center role is critical to an exceptional patient experience. This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs. The Patient Engagement Partner establishes and maintains ongoing partnerships with designated practice and clinical partners to ensure achievement of aligned goals.We are exclusively considering applications from candidates residing in Pennsylvania and New Jersey, particularly those in close proximity to St. Luke’s University Health Network locations. Candidate must be available for approximately 3-6 weeks of onsite training in Allentown, PA upon hire. JOB DUTIES AND RESPONSIBILITIES: - Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment. - Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinates services, as needed. - Verifies and updates patient demographic and insurance information. - Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. - Manages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs. - Actively participates as a team member in resolution of problems as they are identified. - Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve. - Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. - Works with designated clinical partners to establish and maintain appropriate appointment scheduling protocols. Consistently acts to build positive relationships with our clinical partners. - Other duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision. EDUCATION: - High School diploma or equivalent required TRAINING AND EXPERIENCE: - Previous general computer experience with data entry required - Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred - Previous healthcare experience with medical terminology preferred - Previous experience with electronic medical record (EMR) preferred Competencies required: - Excellent communication, facilitation, and presentation skills. - Focused on compliance - Demonstrates continuous growth - Quality-driven - Service-oriented - Excels at time management Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

Seize the opportunity to elevate patient care as a Registered Nurse – Tele in Los Angeles, California. In this role your clinical expertise meets the cutting edge of telehealth, enabling you to connect with patients across a spectrum of ages and conditions from a remote setting. You’ll perform thorough virtual assessments, triage urgent concerns, educate families, and coordinate care plans with physicians and specialists to drive timely, safe outcomes. Imagine making an impact every day while you work from one of the nation’s most dynamic healthcare markets, where collaboration, innovation, and compassionate care converge. The promise of meaningful work is paired with the chance to explore California’s iconic places—from sunlit beaches to serene escapes in the mountains—creating a balanced, inspiring backdrop for your professional journey. Start date is 03/30/2026, with assignments measured in weeks and the potential for extension as your goals evolve. This is your moment to blend expert nursing practice with the flexibility and reach of telehealth. Working in Los Angeles offers access to a diverse patient population, award‑winning medical centers, and a culture that celebrates creativity and resilience. Tele nursing in this region means you can deliver high‑quality care while enjoying the advantages of a major metropolitan hub: shorter commutes, flexible scheduling, and the opportunity to collaborate with top-tier clinicians across disciplines. The role also opens the door to working on assignments in other U.S. locations when needed, expanding your professional network and enriching your clinical perspective with new landscapes, languages, and care protocols. Whether you’re supporting urban clinics, specialty centers, or community health programs, you’ll gain experience that enhances your marketability while maintaining the flexibility to plan personal or family time around your shifts. And since this position is designed for remote delivery, you can focus on outcomes—without sacrificing access to California’s extraordinary lifestyle and the storied experiences the state has to offer. As a Tele RN, your responsibilities include conducting virtual assessments, monitoring symptoms and patient-reported data, prioritizing concerns, and initiating evidence‑based interventions. You’ll develop and update care plans, coordinate referrals, and ensure accurate documentation in the patient record. Education for patients and families on disease management, medication safety, and follow‑up steps will be central, and you’ll work closely with physicians, pharmacists, and care coordinators to optimize timelines and resources. The position offers robust professional growth within the tele specialty—opportunities to advance into advanced telemedicine practices, leadership roles, or cross‑functional projects that expand your scope. Competitive compensation is complemented by a welcome bonus, housing assistance, and the option to extend assignments to align with your career path. You’ll benefit from comprehensive support, including a dedicated onsite or remote support team available 24/7 while you’re traveling with the company. Our program emphasizes continuity of care, patient satisfaction, and your well‑being as you deliver consistent, compassionate service across diverse patient populations. At the core, the organization is committed to empowering its nursing staff—investing in ongoing education, skill refinement, mentorship, and clear pathways for advancement. We nurture a supportive work environment where collaboration, feedback, and professional autonomy are valued. Your contributions are recognized, your voice matters in shaping care delivery, and you’ll have access to resources designed to elevate your practice, wellbeing, and work‑life balance. Ready to apply and begin a journey that blends clinical excellence with personal growth? This Tele RN opportunity in Los Angeles is structured around weeks of care assignments with the flexibility to extend, and a weekly pay range of $1,757 to $1,892. Note that hours and pay rates listed are estimates and may vary; final compensation packages and guaranteed hours will be confirmed during the hiring process. Start date 03/30/2026, with assignments continuing in weeks and extension options available. If you’re passionate about telehealth, eager to make a real difference in diverse communities, and excited by living and working in one of the country’s most dynamic regions, apply now and join a company that values your expertise and supports your professional development every step of the way.Privacy & Consent By applying, you agree to TLC Healthforce's Privacy Policy and consent to receive job-related text messages; message/data rates may apply. Reply STOP to opt out. About TLC Nursing TLC Healthforce is a nationwide travel healthcare staffing agency pairing Nursing and Allied Health professionals with high-quality travel and local contracts across the U.S. ShiftShield™ – Traveler Protection ShiftShield™ protects travelers from preventable facility-driven cancellations and ensures fair compensation for schedule disruptions. Why Travelers Choose TLC - Competitive weekly pay - Fast credentialing - 24/7 recruiter & clinical support - Nationwide assignments Referral Bonus Earn up to $1,000 per referral — no employment required. EEO Statement TLC Healthforce is an Equal Opportunity Employer.

As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement Job Summary The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions - Completes accurate patient appointment scheduling across multiple clinics, depending on assignment. - Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. - Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and route communications to the appropriate staff via the EMR. - Verifies patient demographics and insurance information, ensuring compliance with applicable requirements. - Research patient requests within the medical record, provide necessary information, and resolve inquiries effectively while maintaining patient confidentiality. - Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively. - Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards. - Performs other duties as assigned. - Complies with all policies and standards. - This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred - 1-3 years of experience in scheduling, operations, or healthcare administration required - 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations Knowledge, Skills and Abilities - Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. - Excellent verbal and written communication skills with strong customer service orientation. - Delivers prompt, courteous, and knowledgeable support to customers. - Strong problem-solving skills and attention to detail. - Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments. - Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.