Elevating Connected Human Experiences
Principal Advisor – C1 Capabilities
Location
United States
Posted
146 days ago
Salary
$120K - $155K / year
Seniority
Lead
Job Description
Principal Advisor – C1 Capabilities
C1
• Acts as a thought leader within the organization and the industry at large, contributing to whitepapers, blogs, webinars, and other quality content that showcase our expertise and solutions • Mentors and develops team members, fostering a culture of continuous learning and excellence • Supports C1 sales enablement team, providing enablement Partners with the full C1 Capabilities area to co-create and deliver specialized workshops and advisory engagements, ensuring that our architectural expertise significantly contributes to the value provided to clients • Provides strategic leadership through the development and implementation of customer experience solution strategies, aligning them with C1 products and client objectives • Consults on complex solutions designs: Collaborates with clients to understand their unique needs; designs and proposes tailored, complex customer experience solutions • Provides subject matter expertise in the integration of advanced technologies such as AI, machine learning, automation, and analytics into customer experience solutions • Builds and maintains strong client relationships, acting as the primary point of contact and trusted advisor for all customer experience solution matters • Works closely with internal teams, including technology development, product management, and data analytics, to ensure seamless solution delivery • Ensures the highest quality standards in solution delivery, actively monitoring and enhancing deliverables and methodologies • Stays updated on industry trends, and emerging technologies, and provides thought leadership to clients and internal teams • Defines, measures, and reports on key performance indicators (KPIs) related to customer experience solutions and utilizes data to continuously optimize results • Leads and mentors clients, providing guidance on technology and strategy
Job Requirements
- Demonstrates comprehensive technical abilities across various domains and across numerous services models (pre-sales, Delivery and Managed)
- Deep understanding of enterprise architecture frameworks, cloud computing, Collaboration, and Infrastructure design
- Extensive experience in enterprise-level projects
- Strong strategic thinking and leadership skills
- Acts as trusted advisor and builds long-lasting trustworthy relationships with customers
- Excellent presentation skills; excellent verbal and written communication skills
- Exceptional customer facing skills; ability to convey complex technical details in a manner understandable to non-technical stakeholders
- Ability to communicate with all levels, including executive levels, with customers and partners, and bridge the gap between business users and information technology
- Excellent relationship and collaboration skills, as well as negotiation skills with vendors, team members and stakeholders
- Certifications or equivalent experience in area of focus
- Ability to work independently with minimal direction resulting in accurate solution architecture for the client
- Ability to identify and assess technical risks and create mitigation strategies
- Ability to mentor, guide, and manage technical teams, ensuring that projects are executed efficiently
- Ability to prioritizing tasks and projects to meet deadlines without compromising quality
- Ability to adapt to new challenges and technologies, staying updated with industry trends
- Ability to working in virtual office environment
- Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio, and SharePoint
Benefits
- 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
- Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
- RX Home Delivery
- HSA with Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision (2 plans: 12-month and 24-month frames allowance)
- FSA Plans (Healthcare, Dependent Care and Limited Purpose)
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Term Disability
- Long Term Disability (2 plans: Employer-paid or optional Self-paid)
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance for team member, spouse and child
- Voluntary Accidental Death for team member and spouse
- Legal/ID Theft Plans
- TeleHealth
- Wellness via Omada Health (healthy living solution)
- Travel Assistance
- Business Travel Accident Coverage
- Medical for foreign travel coverage
- Employer-paid Pet Telehealth
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Volunteer Time Off
- 10 Holidays
- Summer Sizzle
- On Demand Pay (Daily Pay)
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