Role Description Are you someone who enjoys helping others, solving problems, and working with technology? We're looking for a Client Support Specialist to join our team and provide support for proprietary benefits administration platforms used by clients across the organization. This is a temporary position that will start on 9/1 and will continue through November. Pay is $23/hr. This is a fully remote opportunity. We will provide you with the equipment as long as you have your own high-speed internet. Schedule is Monday - Friday, 8am - 5pm, Pacific Time. As a Client Support Specialist, you'll serve as a key resource for clients and internal partners by supporting benefits eligibility systems and ensuring a positive user experience. Responsibilities include: - Respond to customer inquiries via phone and email, providing timely and professional support. - Assist users with system navigation, troubleshooting, and general product support. - Maintain benefit eligibility records and process member updates accurately. - Investigate and resolve issues while partnering with technical teams when escalation is needed. - Document requests, issues, and resolutions in accordance with established procedures. - Support new client implementations, onboarding activities, and user training. - Conduct data audits and help resolve discrepancies. - Participate in user acceptance testing (UAT) for new system enhancements and functionality. - Manage customer correspondence and maintain accurate electronic records. - Collaborate with Client Services, Account Management, and IT teams to ensure excellent customer outcomes. Qualifications - A strong customer-focused mindset and passion for helping others. - Ability to learn new systems and technical processes quickly. - Strong analytical and problem-solving skills. - Excellent verbal and written communication abilities. - High attention to detail and organizational skills. - Ability to manage multiple priorities in a fast-paced environment. - Comfortable working independently in a remote setting while collaborating across teams. Requirements - Experience in customer service, call center, client support, administrative support, or a related role. - Strong computer skills, including Microsoft Outlook, Word, and Excel. - Ability to troubleshoot issues and confidently support users of web-based applications. - Associate degree or equivalent combination of education and experience preferred. Benefits - Competitive compensation. - Comprehensive benefits programs designed to support your well-being. - Career development opportunities and ongoing learning. - A collaborative, people-first culture with accessible leadership. - The opportunity to do meaningful work with global reach and local impact.

• Support clients remotely via email, phone, and messaging platforms • Respond to travel-related inquiries in a timely, professional manner • Assist with itinerary changes, cancellations, updates, and special requests • Provide clear information on destinations, travel requirements, and agency processes • Monitor upcoming trips and proactively communicate with clients as needed • Resolve issues efficiently while maintaining a high level of customer satisfaction

• Support clients remotely via email, phone, and messaging platforms • Respond to travel-related inquiries in a timely, professional manner • Assist with itinerary changes, cancellations, updates, and special requests • Provide clear information on destinations, travel requirements, and agency processes • Monitor upcoming trips and proactively communicate with clients as needed • Resolve issues efficiently while maintaining a high level of customer satisfaction

• Support clients remotely via email, phone, and messaging platforms • Respond to travel-related inquiries in a timely, professional manner • Assist with itinerary changes, cancellations, updates, and special requests • Provide clear information on destinations, travel requirements, and agency processes • Monitor upcoming trips and proactively communicate with clients as needed • Resolve issues efficiently while maintaining a high level of customer satisfaction