• Support clients remotely via email, phone, and messaging platforms • Respond to travel-related inquiries in a timely, professional manner • Assist with itinerary changes, cancellations, updates, and special requests • Provide clear information on destinations, travel requirements, and agency processes • Monitor upcoming trips and proactively communicate with clients as needed • Resolve issues efficiently while maintaining a high level of customer satisfaction

• Support clients remotely via email, phone, and messaging platforms • Respond to travel-related inquiries in a timely, professional manner • Assist with itinerary changes, cancellations, updates, and special requests • Provide clear information on destinations, travel requirements, and agency processes • Monitor upcoming trips and proactively communicate with clients as needed • Resolve issues efficiently while maintaining a high level of customer satisfaction

• Support clients remotely via email, phone, and messaging platforms • Respond to travel-related inquiries in a timely, professional manner • Assist with itinerary changes, cancellations, updates, and special requests • Provide clear information on destinations, travel requirements, and agency processes • Monitor upcoming trips and proactively communicate with clients as needed • Resolve issues efficiently while maintaining a high level of customer satisfaction

Role Description The Customer & Business Support Representative role serves as a vital point of contact for customers seeking assistance with inquiries, orders, and concerns related to Jacent’s products and services. This role involves handling incoming emails and calls, addressing customer needs, resolving issues, and ensuring a positive customer experience. The Customer & Business Support representative also assists Jacent’s remote merchandising team, generates reports, performs data-entry, and a variety of other office duties. The ideal candidate must possess exceptional communication skills and problem-solving abilities. Qualifications - Service-oriented with a history of building excellent customer relationships - Excellent verbal and written communication skills with an ability to work with all levels of staff and management - Strong analytical problem-solving abilities - Ability to multi-task and prioritize - Innate curiosity and passion for continuous improvement - Proactive and forward thinker - Good interpersonal skills - Attention to detail and accuracy in work - Ability to work in a team environment as well as independently Requirements - Minimum of 6 months in role with Jacent a requirement - Must be in good standing, with no current performance improvement plans in place - High School Diploma required - Associates or bachelor’s degree preferred - One year customer service and/or administrative experience minimum - Retail experience preferred - Strong computer skills including proficiency with Microsoft Word, Excel, Outlook, Teams, and web-browsers - Prior experience with NetSuite is a plus Benefits - Prolonged periods of sitting at a desk and working on a computer - Ability to travel occasionally for meetings, trainings, or customer engagements - Must be able to communicate effectively in person, over the phone, and via digital platforms