• Manage all phases of product implementations, including: Project planning • Requirements capture • Testing and delivery • Client communication • Launch support • Data migration and integration support and coordination • Understand complex business requirements and translate customer needs into configuration solutions while enforcing best practices. • Act as a trusted advisor with comprehensive product knowledge, aiming to understand client goals and pain points while advising on optimal product configurations. • Define and adhere to project schedules, managing competing priorities and mitigating risks. • Adhere to established internal processes and methodologies to consistently and efficiently onboard customers to Vodori. • Proactively identify any potential blockers or gaps in customer implementations and escalate appropriately.

• Own the configuration, deployment, and customer enablement of First Due's Scheduling module • Configure the Scheduling module to match each agency's staffing policy • Lead requirements-gathering sessions • Validate configurations against real agency scenarios • Partner with the assigned Implementation Manager

• Own the configuration, deployment, and customer enablement of First Due's field response and operations modules: Pre-Planning, Responder, Hydrants, and Command. • Provide on-call complex-configuration support to Essentials. • Partner with the assigned Implementation Manager to deliver milestones on plan, surfacing risks early. • Maintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane. • Surface product gaps, defects, and enhancement requests for the cluster to the Team Manager and Product organization.

• Planning and scoping: Work with the customer to identify the scope of the implementation, including timelines, budget, and resource requirements. This involves creating a project plan and ensuring that the project stays on track • Implementation: Responsible for collaborating with client-side SMEs to understand, configure and customize their business requirements. This includes setting up user accounts, defining workflows, integrating with other systems, and testing the product. Also, setting up relevant data to showcase the end-to-end business process and collecting and processing feedback from clients to make necessary system changes • Training: Provide training to end-users and administrators on how to use the SaaS product • Support: Provide ongoing support to the customer, including troubleshooting issues and answering questions • Documentation: Create and maintain documentation for the implementation, including user manuals, training materials, and technical specifications • Product management: Collaborate with the product team to identify areas for product improvement and provide input on product development based on client feedback