Vodori

• Manage all phases of product implementations, including: Project planning • Requirements capture • Testing and delivery • Client communication • Launch support • Data migration and integration support and coordination • Understand complex business requirements and translate customer needs into configuration solutions while enforcing best practices. • Act as a trusted advisor with comprehensive product knowledge, aiming to understand client goals and pain points while advising on optimal product configurations. • Define and adhere to project schedules, managing competing priorities and mitigating risks. • Adhere to established internal processes and methodologies to consistently and efficiently onboard customers to Vodori. • Proactively identify any potential blockers or gaps in customer implementations and escalate appropriately.

• Develop a deep understanding of customer pain points and business goals, ensuring proposed solutions align with stakeholder expectations and long-term product direction. • Develop deep expertise in Vodori's products and capabilities, serving as a trusted resource for Product, Engineering, Customer Success, Professional Services, and other internal teams. • Collect and analyze feedback from customers and internal teams to uncover business needs, identify root causes, and define clear, actionable requirements. • Draft solution concepts, wireframes, process flows, or workflow diagrams and validate them with stakeholders. • Collaborate with Product Managers, UX, and engineering to evaluate solution options, finalize designs, and ensure all requirements and supporting materials are complete, accurate, and ready for development. • Translate features into well-scoped epics, user stories, acceptance criteria, and supporting documentation. • Help break large initiatives into logical, incremental deliverables that maximize customer value while supporting efficient development. • Lead Agile ceremonies, maintain the product backlog in partnership with Product Management, and balance planned and unplanned work to deliver high-quality software within committed timelines. • Act as the primary liaison between Product Management, business stakeholders, UX, engineering, and customer-facing teams, ensuring alignment throughout discovery, development, release, and support. • Resolve questions and remove blockers to keep work moving. • Validate completed work against business requirements, coordinate user acceptance testing, and ensure release-readiness activities comply with quality and regulatory standards. • Prepare release notes, documentation, and training materials, and support enablement teams to drive successful customer adoption. • Identify, evaluate, and implement opportunities to improve product discovery, requirements management, and delivery processes through AI, automation, and other emerging technologies.

• Promote Vodori’s product suite through outbound cold calling, email, and LinkedIn to prospective clients • Meet or exceed daily, monthly, and quarterly outbound quota targets • Determine customer needs and relate Vodori solutions to communicate value • Schedule and participate in initial discovery meetings alongside Account Executives • Research and nurture inbound leads • Partner with Account Executives to grow strategic market segments • Support conference and event initiatives through attendee prospecting, outreach, and meeting coordination • Maintain assigned contacts and companies and record all activity in Hubspot