• Own proactive relationship management with Colorado's highest-volume agency accounts • Conduct regular, value-reinforcing conversations with agency procurement leads • Monitor agency solicitation activity as a leading health indicator • Maintain a structured engagement map of the Colorado agency network • Serve as SOVRA's active participant in the Rocky Mountain Governmental Purchasing Association (RMGPA) • Identify and cultivate advocates within the membership • Develop working knowledge of the Rocky Mountain supplier community • Drive digital adoption among agencies • Serve as the primary relationship owner for SOVRA's paid agency accounts in Colorado • Maintain a rolling view of Rocky Mountain marketplace health

• Drive concurrent MNO onboardings through the full lifecycle — Commercial Alignment → IR.21 / RAEX exchange → IREG / TADIG testing → IPX interconnect bring-up → Commercial Launch — each at a different stage. • Maintain a portfolio view: a single dashboard showing every active partner, their current phase, blockers, owners, and forecast launch date • Run cadenced program rituals — weekly per-partner stand-ups, a portfolio-level review, and monthly executive readouts — and make sure the right people show up to the right ones. • Maintain and evolve the master onboarding runbook ( RACI swimlanes); turn each launch into a marginally better runbook for the next one. • Be the single point of contact for each partner MNO's program team — translating between their roaming, technical, and commercial stakeholders and Skylo's Network Integration, Core, Product, Legal, and Commercial teams. • Translate partner requirements into Jira epics and tickets; track engineering deliverables, chase owners, and escalate cleanly when timelines are at risk. • Coordinate cutover windows, maintenance windows, and BGP / signalling route changes with IPX carriers and partner MNOs — across multiple time zones. • Maintain a live risk register across the portfolio — flag dependencies between partners (shared engineering effort, shared IPX windows) so leadership can sequence intelligently. • Run post-launch retrospectives for every onboarded partner; capture what worked, what slipped, and feed it back into the runbook and automation backlog. • Surface systemic blockers — recurring engineering bottlenecks, ambiguous internal handoffs, partner-side patterns — and drive structural fixes, not just per-launch firefighting.

• Act as the link between product vision and execution • Conduct market research to identify customer needs, market trends, and competitive positioning • Analyse data to inform product decisions, features, and enhancements • Develop and maintain a comprehensive product strategy aligned with company goals • Define and manage the product roadmap, including features, milestones, and timelines • Collaborate with client-facing teams, implementation teams, engineering, design, marketing, and sales to drive product development • Communicate effectively with stakeholders to ensure alignment and support across all phases of the product lifecycle • Define and prioritise product features based on customer feedback and business objectives • Create detailed product requirements and user stories for development teams • Oversee the product lifecycle from ideation through to release and optimisation • Plan and execute product launches in collaboration with marketing and sales teams • Gather and analyse user feedback to continuously improve product performance and usability • Define and track KPIs and success metrics to evaluate product performance • Prepare reports and presentations for stakeholders on product outcomes and progress • Stay up to date with industry trends, emerging technologies, and best practices • Engage directly with customers to gather insights, address concerns, and understand needs.

• Lead initiatives that directly impact products and customers • Collaborate closely with engineering and operations teams • Own execution and drive coordination across multiple teams • Ensure tight coordination on project deliverables • Gather and leverage data-driven insights to improve customer models • Contribute to cross-functional coordination and planning for complex projects • Provide clear and transparent updates to stakeholders