• Lead the effort to migrate a Microsoft CRM Dynamics V9 application to Dynamics CRM Online • Maintain, manage, and design MS Dynamics CRM application • Perform Microsoft Dynamics CRM plug-in development using XRM Toolkit • Design, create/implement, maintain RESTful Web Services using C# and Azure SQL Server • Participate in project-wide reviews of requirements, system architecture, design documents • Participate in sprint planning activities, daily stand-ups and closing ceremonies • Customize and optimize CRM SQL Server database applications in support of business functions • Provide front-end Dynamics CRM development capabilities • Assist with unit testing, integration testing, and user acceptance testing prior to production deployment • Implement on-demand workbooks to deprecate legacy workbooks and save them to SharePoint • Execute processes for designing and configuration of software solutions as per client requirements • Suggest updates and methods relevant to system architecture components and changes through research to migrate on-premise CRM environment to CRM online and legacy C# applications

• Conduct sessions with clients to analyze reporting business requirements and provide solutions to complex business problems. • Identify strategies, risks, and options for recommending approaches towards meeting requirements for clients. • Become a Workday Extend expert with deep knowledge of current functionality, design concepts, touch points with HCM, Compensation, Payroll, Benefits, Financials, Talent, Prism, and future product direction. • Become a Workday Extend expert with deep knowledge of dashboards, embedded analytics, and future report specific functionality. • Lead, mentor, counsel and manage performance of project staff (depending upon project structure). • Advise clients on industry standards and leading practices in Workday Extend design and development. • Demonstrate design options through the use of prototyping. • Understand and apply Workday and Accenture methodologies. • Demonstrate strong client and stakeholder collaboration to achieve project objectives. • Support innovation through the creation of new industry leading methods and assets.

• Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service). • Configure Dynamics modules to meet business requirements, including entity creation, form design, views, business rules, and process automation. • Integrate Dynamics 365 with other enterprise systems using APIs, web services, and middleware (e.g., Azure Logic Apps, Power Automate). • Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications and solutions. • Conduct unit testing, support user acceptance testing (UAT), and manage deployment of customizations and updates. • Provide ongoing support, troubleshooting, and maintenance for Dynamics 365 solutions, including performance tuning and issue resolution. • Create and maintain technical documentation for customizations, integrations, and processes. • Ensure solutions adhere to Microsoft best practices, security standards, and compliance requirements.

• Design, develop, configure, and support solutions across Oracle Fusion Middleware platforms, including WebLogic, SOA Suite, BPM Suite, WebCenter, and ADF. • Support the full lifecycle of WebCenter applications from development through production, including deployments, performance tuning, and operational monitoring. • Provide advanced troubleshooting and root‑cause analysis for complex issues across WebCenter, SOA, BPM, and WebLogic environments. • Perform and support middleware upgrade and migration activities across Oracle product families, including planning, execution, validation, and environment stabilization. • Collaborate with infrastructure, security, and development teams to ensure stable, secure, and scalable middleware environments. • Develop and maintain integration components, SOA composites, ADF applications, and related middleware assets. • Create and maintain technical documentation, architecture diagrams, and operational runbooks.