Role Description - Be the main point of contact for our clients’ customers, whether via chat, email, or phone. - Address customer inquiries and concerns with confidence and professionalism. - Carry out and manage data changes, service requests, orders, etc. in our systems with care. - Provide tailored solutions to customers based on your expertise. - Handle customer service inquiries for various projects simultaneously to keep things diverse. - Take on additional inbound and outbound sales tasks: we’re looking for people with strong sales affinity who aren’t afraid to pick up the phone! Qualifications - Previous experience as a customer service agent or in customer support, along with proven sales experience, is essential. - Strong—ideally native-level—Dutch skills, both written and spoken. - Quick comprehension and a preference for independent work. - Solid PC skills and reliability in handling data. - Enjoy communication, interacting with customers, and working in a 100% remote environment with a vibrant digital community. Requirements - A stable internet connection and a quiet home office setup are required. - Work where others vacation. Your office is wherever you want to live and work: Use our technologically advanced “work from anywhere” solution, as long as you have a dedicated workspace and fast internet. Benefits - We provide you with the necessary equipment for your daily work to ensure the best possible service for our clients at your workstation. - You’ll receive several weeks of paid training and guided onboarding before you start. - With us, you’ll receive a permanent employment contract. - Maximum flexibility with full security: You decide when and how long you want to work—and receive above-average compensation. - From the application process to phone interviews and onboarding—everything happens virtually with us. - Support, fun, and so much more—thanks to our unique community approach!

• Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. • Researches customer issues and works towards resolution when needed. • Updates servicing system with relevant notes/comments. • Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits. • Completes follow-up tasks to ensure customer satisfaction and resolution. • Miscellaneous duties as assigned.

• Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. • Researches customer issues and works towards resolution when needed. • Updates servicing system with relevant notes/comments. • Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits. • Completes follow-up tasks to ensure customer satisfaction and resolution. • Miscellaneous duties as assigned.

• Provide timely and professional support to players regarding payments, accounts, and platform usage • Investigate complex payment and account issues beyond automated support • Validate payment status, identify root causes, and coordinate resolution with internal teams • Distinguish between payment issues, product defects, and game-related inquiries • Manage incoming requests and ensure SLA compliance • Maintain clear and consistent communication throughout the lifecycle of each case • Prioritize and escalate issues with the appropriate context and supporting information • Identify recurring issues and report trends affecting product, payments, or user experience • Collaborate with Product, Engineering, and Payments teams to improve support processes and reduce recurring issues • Contribute to scaling support operations through process improvements and automation