Aghanim

Role Description We're looking for a Technical Integration Engineer to join our Technical Operations team in AMER and become the primary technical point of contact for game publishers and studios integrating with Aghanim's platform. You'll guide clients through the entire integration journey from initial technical discussions to successful live deployment. This is a crucial hands-on (not a project management) role that combines technical expertise, client communication, and cross-functional collaboration with our customer success and engineering teams. Responsibilities - Client Technical Support - Serve as the go-to technical resource for game publishers and studios in the AMER region - Provide expert guidance on API integration, webhooks configuration, SDK implementation, and platform best practices - Troubleshoot integration issues and help clients optimize their implementation - Integration Management - Lead end-to-end game integrations following our comprehensive checklist - Configure Game Hubs and checkout flows in the dashboard - Set up items, pricing, SKUs, stores, and reward/bonus configurations - Validate webhook implementations (item delivery, refunds, disputes, chargebacks, idempotency handling) - Ensure proper analytics setup and news content integration - Testing and Quality Assurance - Test integrations across sandbox and production environments - Identify and document issues with clear reproduction steps - Ensure integrations meet reliability and functional requirements before launch - Technical Documentation - Help maintain and improve integration documentation - Create client-specific guides when needed - Contribute to internal knowledge base and best practices - Go-Live Support - Migrate configurations from sandbox to live - Refine and publish live hub versions - Coordinate final UI/visual review with design team - Support optional features: Loyalty Program, Daily Rewards, LiveOps, News plugin, attribution integrations (Adjust, AppsFlyer, Singular, etc.) - Cross-functional Collaboration - Work closely with Engineering and Customer Success teams on integrations and issues - Provide structured feedback on product gaps and integration challenges - Support continuous improvement of integration processes and tooling Qualifications - Technical background in software development, QA/testing, or technical support - Understanding of idempotency, retries, and reliable delivery patterns - Understanding of REST APIs, webhooks, JSON, and HTTP protocols - Experience working with dashboards and developer tools - Based in North or South America. Fluent in English - Experience with B2B or B2B2C gaming industry integrations (publishers, studios, gaming platforms) - Self-starter mentality with a passion for learning quickly and delivering results - Familiarity with payment systems, in-app purchases, or e-commerce integrations Preferred Qualifications - Experience with analytics tools (Google Analytics, PostHog) - Knowledge of mobile app ecosystems (App Store, Google Play) - Understanding of frontend/backend architecture and technical domain configurations What Success Looks Like - Clients successfully launch their Game Hubs with minimal friction - Integration timelines are met or exceeded - Technical issues are caught early and resolved quickly within agreed timelines - Strong relationships built with clients who see you as a trusted technical partner - Clear, actionable bug reports that help engineering ship fixes fast Benefits - Work with international game publishers and studios - Direct impact on product development and client success - Collaborative, fast-moving team that values ownership and initiative - Fast decision-making and minimal bureaucracy - Opportunity to grow your technical skills and expand your scope

Role Description We are looking for a Customer Success Producer operating at the intersection of game monetization, analytics, and customer growth — with a strong focus on driving measurable outcomes. This role goes beyond traditional Customer Success. You will work deeply with our partners’ games, identifying revenue opportunities, shaping LiveOps strategies, and directly influencing monetization performance. You will collaborate with experienced game teams that already operate with data, LiveOps, and analytics — but require a partner who can connect insights to action: what to change, why it matters, and how to execute. Your scope will include offer design, pricing strategy, experimentation, and transitions to direct-to-consumer (DTC) models. Responsibilities - Game and Monetization Strategy - Perform weekly analysis of game sales, monetization metrics, and retention KPIs. - Evaluate UX of in-game and web stores and recommend optimizations. - Propose and plan new LiveOps campaigns, promotions, and offers—both in-game and on the DTC hub. - Design A/B tests to validate changes in offers, pricing, and promotion strategies. - Maintain clear weekly meeting notes with insights and action items. - Customer Growth Enablement - Partner with customer teams to identify opportunities for direct-to-consumer (DTC) revenue growth. - Design and execute tailored revenue transition plans that shift sales from third-party platforms to Aghanim-powered DTC channels. - Actively contribute to the development of scalable onboarding and integration processes that reduce time-to-value for new customers. - Support customers with technical and strategic guidance as they integrate Aghanim’s solutions into existing business and monetization systems. - Proactively identify upsell opportunities and communicate how Aghanim’s full suite of tools can increase profitability. - Support A/B testing initiatives related to offers, pricing, and events. - Collaborate directly with the VP of Customer Success on strategies to improve retention and revenue expansion. - Identify areas where AI can enhance LiveOps, CRM, and personalization workflows, and guide customers in adopting these tools. - Strategic Collaboration and Internal Advocacy - Collaborate with customers to identify unique requirements and deliver tailored solutions that maximize monetization and user engagement. - Serve as the internal advocate for key customers, ensuring their needs and feedback are reflected in product development, engineering priorities, and business strategy. - Work closely with cross-functional teams including Product, Data, Engineering, and Implementation to deliver cohesive and aligned execution on customer initiatives. Qualifications - 3+ years of experience in mobile or F2P games in roles such as: - Game Producer or Executive Producer - LiveOps / Monetization Specialist - Product or Data Analyst (with decision-making authority) - Proven experience working with large language models (LLMs) or GenAI tooling - Advanced proficiency in Google Sheets and SQL - Strong foundation in statistical reasoning and data-driven decision making - Ability to draw actionable business insights from complex datasets Preferred Qualifications - Familiarity with direct-to-consumer (DTC) commerce or CRM tools in gaming - Experience using Python for data analysis (e.g., pandas, matplotlib, scikit-learn) What We’re Looking For - Proactive and independent thinker who can identify opportunities without a detailed spec - Clear communicator who writes structured meeting summaries and drives accountability - Strategic mindset combined with analytical rigor and execution ability Success Metrics - Percentage of customer revenue transitioned to Aghanim-powered DTC platforms - Growth in ARPC (average revenue per customer) - Improvements in customer retention and LTV driven by LiveOps and offer optimizations - Consistent delivery of high-quality weekly reviews and actionable plans Company Description Aghanim helps game developers achieve financial and creative independence by providing the solutions they need to launch, run, and grow their businesses.