Role Description As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems. Key Responsibilities - Learn and coach others on the relevant Intellect product suite. - Conduct onboarding of new customers. - Strategically guide customers with the implementation and launch of Intellect’s product suite. - Train customers and other team members on Intellect’s product suite. - Understand customer challenges and evaluate business requirements. - Translate requirements into system design. - Manage activities to drive completion and support through project milestone objectives. - Recommend and execute continuous improvements. - Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation. - Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary. - Explore and design ways to meet customer needs in situations where established processes may not yet exist. - Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones. - Perform other duties as assigned. Qualifications - Bachelor’s degree in technology or business (or equivalent experience in lieu of degree). - 5+ years of experience implementing software systems and SaaS. - Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts. - Knowledge of Connected Front End Worker (CFW) software and practices. - Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.). - Technological savvy with the ability to learn new systems quickly. - Proven experience managing large, complex projects and leading large-scale programs and change management initiatives. - Experience with customer project design and scoping. - Comfortable working with senior stakeholders, including VP and C-suite level. - Strong analytical thinking, with experience using data to demonstrate ROI and success. - Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus. - Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment. - Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs. - Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally. Requirements - Experience with B2B SaaS. - Experience working in or with manufacturing, life sciences, or other regulated industries. - Experience working with global clients, including those where English is not their first language. - A qualification or certification in project management (e.g., PMP, PRINCE2). - Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams). Benefits - Competitive salary and outstanding benefits package. - Opportunities for career growth and professional development. - Collaborative and supportive work environment. - Fully remote work with flexible hours.

Role Description We are looking for a talented Zoho Developer & Implementation Specialist who is passionate about building business applications, automating processes, and delivering exceptional client experiences. - Design, develop, customize, and deploy solutions using the Zoho ecosystem. - Build and maintain applications using Zoho Creator. - Customize Zoho CRM, including modules, layouts, workflows, blueprints, and automation. - Develop Deluge scripts, custom functions, widgets, and API integrations. - Integrate Zoho applications with third-party platforms using REST APIs, webhooks, and middleware such as Zoho Flow. - Configure and implement additional Zoho applications such as Books, Inventory, Desk, Projects, People, Recruit, Analytics, and Forms. - Gather business requirements and translate them into scalable technical solutions. - Troubleshoot technical issues and optimize existing Zoho implementations. - Participate in solution design, testing, deployment, and user training. - Prepare technical documentation and implementation guides. - Collaborate with consultants, developers, and project managers to deliver projects on time. Qualifications - Minimum 3 years of hands-on experience developing and implementing Zoho solutions. - Strong experience with Zoho Creator and Deluge scripting. - Experience with Zoho Analytics. - Experience with Zoho Books and Inventory. - Experience with Make, Zapier, or other automation platforms. - Experience implementing ERP, CRM, or digital transformation projects. - Strong understanding of business process automation. - Experience with Zoho Flow is highly preferred. - Knowledge of HTML, CSS, JavaScript, and SQL is an advantage. - Familiarity with Git and version control systems. - Strong analytical and problem-solving skills. - Ability to work independently in a fully remote environment. Requirements - Good English communication skills are mandatory. - Ability to communicate confidently with international clients in both written and spoken English. Benefits - Fully remote work environment. - Opportunity to work on international projects. - Continuous learning and professional development. - Exposure to the complete Zoho ecosystem. - Collaborative and supportive team culture. - Career growth opportunities within a rapidly growing consulting and technology company. Nice to Have - Zoho Certifications. - Experience with Zoho Analytics. - Experience with Zoho Books and Inventory. - Experience with Make, Zapier, or other automation platforms. - Experience implementing ERP, CRM, or digital transformation projects. Join Borders & Gates If you're passionate about building innovative business solutions and want to work with a leading Zoho Partner, we'd love to hear from you. Apply now and become part of Borders & Gates — The One-Stop Shop for Business.

• Onboard new clients and implement AI agent solutions best suited for their needs. • Guide customers through technical setup including integrations, configurations, and workflow optimization • Troubleshoot implementation challenges and provide creative solutions to complex customer problems • Liaise with external and internal stakeholders - bridge between customer SPOCs and internal product/tech teams for integrations and deployments • Ticketing - address escalations and meet administrative ticket SLAs with the solution team's assistance • Become a conversational AI expert - proactively analyze customer data, propose solutions, and suggest next steps to increase value

Director, Customer Implementation Location: Los Angeles, California Work Arrangement: Hybrid Employment Type: Full-time Salary: $180,000–$250,000 per year (base salary) + Equity Travel: Yes Base salary is just one part of the total compensation package and is determined by factors such as leveling, market location, skills, experience, and other considerations. Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara. We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure. By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future. Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe. We are seeking a leader who thrives at the intersection of complex project management, high-touch customer success and strategic consulting. This is a role for an orchestrator—someone who can take full ownership of high-stakes enterprise accounts, navigating technical work streams and demanding stakeholders with total autonomy. You will lead a small team of elite technical contributors. While you don't need to be the deepest coder in the room, you must possess the technical intuition to validate solutions, identify inefficiencies and ensure your team is delivering at their highest potential. Your mission is simple: move the needle for the customer. You aren't here to manage a contract, you are here to solve the real problem. Core responsibilities: - Account strategy: Develop and maintain a "living" account strategy. You define the what, why and how, ensuring the team remains aligned on long-term objectives rather than just ticking boxes. - Value-driven delivery: Shift the focus from hitting milestones to realizing actual business value. You are accountable for ensuring the customer is materially better off because of our platform. - Team leadership: Mentor and challenge a team of technical ICs. You will unblock their workflows, hold them to high standards and coach them through high-stakes customer interactions. - Organisational navigation: Master the internal politics of enterprise environments. You will map influence, build multi-level relationships and navigate complex stakeholder landscapes to drive consensus. This is a core part of the job, not a nice-to-have. - Decisive judgment: You will know when to escalate and when to handle it yourself. When things go wrong, you will stay calm, diagnose fast and act. You’ll remain calm under pressure and take corrective action without waiting for external direction. What we’re looking for: - Proven delivery record: You have successfully navigated high-pressure, complex implementations. You’ve seen things go wrong, learned from the experience and know how to course-correct effectively. - Technical credibility: You have led teams with strong technical ICs. You earned their respect, not by out-coding them, but by being sharp, direct and useful. You know how to get the best out of people who have high expertise in specific domains. - Exceptional problem solving: You can structure ambiguous challenges and provide clear, actionable recommendations under pressure. You can do this for operational and organisational challenges as readily as technical ones. - Adaptive learning: You have a demonstrated ability to master new industries or domains at an accelerated pace. - Radical independence: You are a self-starter who prioritises alignment over permission. You thrive in environments with high autonomy and low hand-holding. Who you are: - Startup operators: Former CEOs, COOs, Heads of Delivery, or senior generalists from technical product companies operating in highly complex environments. - Engagement Managers: Senior consultants who have led technical delivery from strategy through to execution. You are an SME on implementation not just strategy. - Technical Program Leads: Leaders who have managed cross-functional teams on high-stakes, large-scale implementations. You can develop people around you, not just co-ordinate them. Things to note: - Location: We prefer candidates based near their primary customer. - Travel: Expect regular travel to customer sites. Onboarding includes a one-month immersion at our HQ (NYC or equivalent). #LI-BH1 #LI-DNP