• Be the clients’ single point of contact for support incidents opened for a specific product centre. • Develop an in-depth understanding of your client’s environment and implementation. • Develop a strong working relationship with clients. • Leverage deep technical expertise and knowledge of your client’s environment to resolve incidents more efficiently. • Provide timely updates on open incidents. • Coordinate with other Micro Focus experts as needed to expedite timely resolution. • Apply best practices to help our clients minimize operational risks and avoid common pitfalls. • Provide periodic supportability assessments. • Offer technical support mentoring to increase the clients’ knowledge. • Understand the operational profile of your clients’ environment to improve the support that Micro Focus delivers. • Share prescriptive product roadmaps to assist your clients in upgrade and migration planning. • Provide guidance on leveraging the full features and functionality of the clients’ Micro Focus solution. • Act as a strategic partner in developing plans to proactively improve and maintain the clients’ software investment.

• applies specialty product knowledge to close or administer high complexity or high risk syndicated and/or commercial loan transactions • validates construction due diligence requirements and/or monitoring construction progress and draw requirements • reviews customized commercial, legal, and related due diligence documentation and reporting • consults and advises customers, investors, capital markets loan syndications and/or commercial real estate deal teams • verifies work processes to ensure completeness, accuracy, and conformance to credit approvals • reviews reports to identify exceptions, monitor quality and ensure compliance • participates in risk mitigation activities

• Review Commercial Loan documents based on the credit approvals. • Ensure all required documents are received and executed accurately. • Service the loan, including advances, payments, reprice setting, etc. • Validate construction due diligence requirements and monitor construction progress and draw requirements. • Ensure compliance with regulatory requirements and adherence to deal structures. • Consult and advise customers and investors on transactions.

• Servicing a portfolio of participated commercial loans while maintaining alignment with agent bank records and activity. • Processing loan advances, applying payments, completing rollovers and conversions, and resolving past due balances and overpayments. • Performing reconciliation activities by reviewing agent bank notices and transaction breakdowns and comparing them to internal systems and records to identify and resolve discrepancies. • Communication is primarily conducted through email with agent banks, with limited phone interaction. There is little to no direct customer contact. • Executes varied and complex transactions/processes utilizing standard procedures. • Completes research and provides feedback on workflow and work received. • Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.