Role Description The Inuit Engagement Coordinator (IEC) will work closely with Indigenous communities, focusing on Inuit communities, organizations, and partners to advance Finding Hope: Kids Help Phone’s Action Plan for Supporting First Nations, Inuit and Métis Young People. The IEC will increase access to, and awareness of Kids Help Phone services and other resources among Indigenous youth and communities. - Support volunteers in Weaving Threads: An Indigenous Engagement Program through onboarding and training, regular check-ins, and assisting volunteers in their role of building awareness of Kids Help Phone services. - Coordinate Brighter Days: An Indigenous Wellness Program supported by Sun Life including booking sessions and ensuring participating groups receive all program materials. - Coordinate the distribution of outreach materials to Indigenous communities. - Assist Indigenous communities who wish to increase access to and awareness of Kids Help Phone services. - Contribute to Kids Help Phone committees and support Indigenous advocacy efforts. - Identify potential Indigenous partners, vendors, and trainers to support Kids Help Phone’s Indigenous and diversity initiatives. - Contribute to program and service development and evaluation. Qualifications - Ability to communicate in Inuktitut is an asset. - Indigenous Knowledge of Indigenous Peoples (First Nations, Métis & Inuit) and Indigenous ways of knowing. - Candidates who reside in Inuvialuit (Northwest Territories and Yukon), Nunavut, Nunavik (Northern Quebec), and Nunatsiavut (Labrador) are preferred. - Experience working with Inuit communities, youth, and Elders and allies. - Post-secondary degree or diploma in relevant discipline (e.g. public health, social work, education, applied social sciences, communications). - Two years of experience supporting youth volunteers. - Able to manage projects and tight deadlines in a fast-paced, resource-lean environment. - Strong sense of professionalism, confidentiality, and commitment to maintaining a safe environment for youth. - Proficient in the Microsoft Office suite of products. - Demonstrated commitment to volunteerism, non-profit and/or mental health sector. Benefits - Remote work model. - Comprehensive Employee Benefits Program. - Emergency Travel Assistance. - CAAT Pension Plan. - Wellness programs. - Recognition awards. - Employee and Family Assistance Program (EFAP). Application Process To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions. Accommodations KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application/hiring process. Candidate Verification The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment, and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. Privacy KHP cares about your privacy! We’re required to save select information about opportunities, applications, and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form. Message to Agencies KHP doesn’t accept unsolicited phone calls, referrals, and/or resumes from any source other than directly from candidates.

• Respond promptly to patient and customer inquiries through phone and messaging channels • Provide accurate information regarding prescription claims, order status, shipping updates, and general service questions • Maintain a positive, empathetic, and professional customer experience in every interaction • Review and resolve escalated customer concerns and problem orders using internal tools and resources • Identify appropriate solutions while ensuring timely issue resolution and customer satisfaction • Answer inbound calls from patients, customers, and insurance providers • Accurately route inquiries to appropriate internal departments when necessary • Communicate effectively with internal and external stakeholders to ensure continuity of care and service • Partner with Patient Operations and cross-functional teams to support efficient workflows and operational excellence • Assist team members as needed to ensure service levels and departmental objectives are consistently met • Maintain strict adherence to HIPAA regulations and company confidentiality standards • Handle all patient information with professionalism, discretion, and integrity while following established policies and procedures • Consistently meet or exceed established performance metrics and service expectations • Demonstrate flexibility, accountability, and a team-first mindset by supporting operational needs and adapting to changing priorities in a fast-paced environment

Role Description - Coordenar a equipe de Experiência do Aluno, promovendo ações voltadas à melhoria da jornada e da satisfação dos estudantes. - Liderar projetos e iniciativas que contribuam para a retenção, o engajamento e a permanência dos alunos. - Acompanhar indicadores de desempenho e satisfação, propondo planos de ação para melhoria contínua. - Atuar em parceria com áreas acadêmicas e administrativas para garantir uma experiência integrada ao estudante. - Gerenciar projetos relacionados à experiência do aluno, assegurando o cumprimento de prazos, metas e resultados. Qualifications - Ensino superior completo. - Experiência em gestão de pessoas e liderança de equipes. - Vivência em gestão de projetos. - Experiência em áreas de Customer Experience (CX), Customer Success (CS) ou Experiência do Cliente/Aluno. - Conhecimento em análise de dados e acompanhamento de indicadores. - Excel em nível avançado. - Perfil analítico, proativo, com boa comunicação, organização e foco em resultados. Requirements - Para essa posição a atuação é 100% remoto. - Horário: 09:00 AS 19:00 (Segunda à quinta-feira), 09:00 AS 18:00 (Sexta-feira) com 1h de intervalo. Benefits - Diversidade e inclusão fazem parte da nossa essência. - Valorizamos talentos independentemente de cor, idade, gênero, orientação sexual, origem, religião ou qualquer outra característica individual. - Se você deseja contribuir com propósito e gerar impacto positivo por meio da educação, queremos conhecer você.

• Serve as the primary Patient Support liaison for all new implementations, client transitions, vendor onboarding, internal product enhancements, and workflow changes that impact departmental operations. • Gather and synthesize implementation requirements from cross‑functional partners and collaborate with Patient Support leadership to assess impacts across all Patient Support teams. • Translate implementation details into clear documentation, workflows, and communication summaries for Training, Quality Assurance, and operational leadership. • Coordinate readiness planning, timelines, and task assignments to ensure each Patient Support team receives the necessary enablement resources prior to go‑live. • Partner with Training to support curriculum updates, resource creation, and related training needs stemming from new implementations or enhancements. • Maintain oversight of implementation deliverables, identify information gaps, and proactively escalate risk or barriers to leadership. • Support post launch evaluation and stabilization efforts by gathering feedback, identifying improvement opportunities, and communicating updates to stakeholders. • Other duties as assigned.