• Rate software applications, digital tools, and in-app workflows across web and mobile platforms • Evaluate functionality, usability, navigation, content accuracy, and overall user experience • Validate alignment with documented quality standards, requirements, and evaluation guidelines • Assign quality ratings based on the approved grading scale • Identify defects, inconsistencies, usability issues, and off-topic or irrelevant content • Ensure consistency and objectivity across all audits • Meet accuracy, coverage, and turnaround-time targets

• Run EquiMatch’s AI workflows to surface and score target companies. • Translate buyer criteria into searches; review outputs and curate short-lists. • Launch outreach (email/SMS/letters) using playbooks; A/B test and iterate. • Speak with owners/founders to qualify interest and fit; book vetting calls.

• Drafts, revises and maintains Employee Retirement Income Security Act (ERISA)-compliant Plan Documents and amendments, Summary Plan Descriptions, and Affordable Care Act (ACA)-compliant Summaries of Benefits and Coverages as directed by the Plan Administrator. • Ensures these documents are in compliance with all applicable federal laws and regulations. • Analyzes and resolves issues reported by external and internal users. • Attends and/or facilitates new group implementation meetings to obtain detailed benefit information. • Collaborates with Legal department to resolve compliance issues. • Coordinates Plan Document language with the Benefit team for purposes of system configuration and benefit administration. • Develops, maintains, and manages health plan documents—including Plan Documents, amendments, Summary Plan Descriptions (SPDs), and Summary of Benefits and Coverage (SBCs)—while coordinating timely Plan Administrator approvals and overseeing secure electronic document storage for internal and client access. • Ensures systems configuration leadership is aware of problems and the actions taken to resolve issues. • Performs other duties as assigned. • Provides support to the Benefit Team and other applicable internal teams. • Utilizes an internet-based plan document system to create and customize health plan document templates, maintaining content libraries that align with plan administration requirements, benefit designs, and client-specific practices.

Role Description Join Centorrino Technologies (CT), a community that goes beyond expectations. We’re on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our team in Dunedin, New Zealand. The working hours for this role are 8:30AM-5:00PM NZT and will be fully remote. - Answer inbound calls and deliver prompt, friendly, and professional support. - Troubleshoot issues independently or collaborate with internal teams to drive resolutions. - Keep customers informed with clear, confident, and timely updates. - Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution. - Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time. Qualifications - A mature, “own it” mindset with strong follow-through. - A team-first approach and a high level of accountability. - Clear communication skills and a practical, solutions-focused mindset. - A genuine passion for customer service and helping people. - A willingness to learn, grow, and build your skills — we’ll support you every step of the way. - Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement. Benefits - Extensive training and development opportunities that enable continual growth as part of your career planning. - Extensive discounts and benefits to maximise your money. - A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. - Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. - CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Requirements - A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.