Manager – Geospatial Training, Support
Location
Virginia
Posted
6 days ago
Salary
0
Seniority
Senior
Job Description
Manager – Geospatial Training, Support
Duncan Parnell
• Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions. • Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer-first culture. • Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence. • Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives. • Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long-term customer relationships. • Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business. • Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience. • Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed.
Job Requirements
- Bachelor’s degree in a related field or equivalent combination of education and relevant experience.
- Progressive leadership experience in running a financially lucrative professional services business technical support, training, customer success, professional services, or a related function.
- Experience building, managing, or expanding a financially successful professional services organization or recurring service-based revenue model is strongly preferred.
- Background in Construction, Survey, Geospatial technology, GIS, UAS, or another workflow-driven technical industry.
- Demonstrated ability to lead technical teams while driving high standards of customer experience and operational performance.
- Experience supporting customer technology adoption, training initiatives, workflow improvement, or long-term technology utilization.
- Strong communication, coaching, problem-solving, and cross-functional collaboration skills.
- Ability to translate customer needs and operational insight into scalable processes and service improvements.
- Preferred: Experience with Trimble solutions or similar geospatial and workflow technology platforms.
Benefits
- Competitive Salary
- Medical, dental, vision, accident, life, & long-term disability insurance available
- Medical and dependent care FSA or HSA
- 401(k) retirement plan
- Paid parental leave
- PTO & Holidays
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