• Handle a high volume of inbound calls from patients in a professional and positive manner, while driving exceptional, individualized customer service • Answer inquiries by researching, locating, and providing relevant information; including any promotional or new product information when applicable • Forward customer requests to appropriate departments when needed • Maintain accurate records in the Patient Contact Center and Electronic Medical Records (EMR) databases by entering information timely and ensuring all files are up to date • Document all call information according to standard operating procedures • Maintain patient privacy according to HIPAA regulations • Ensure a significant working knowledge and understanding of procedure, protocol, and office guidelines • Handle outbound calls upon request • Other duties as assigned and directed by your supervisor

Role Description A Reservation Representative is responsible for assisting customers with booking, modifying, and canceling reservations while delivering exceptional customer service. The role involves responding to phone calls, emails, and online inquiries, maintaining accurate reservation records, and ensuring customer satisfaction throughout the booking process. Key Responsibilities: - Answer incoming calls, emails, and online reservation requests. - Book, modify, and cancel reservations accurately. - Provide customers with information about services, pricing, availability, and policies. - Process payments and verify customer information. - Maintain accurate reservation records in the booking system. - Resolve customer concerns and complaints professionally. - Coordinate with other departments to ensure smooth guest experiences. - Meet customer service and performance goals. Qualifications - High school diploma or equivalent. - Previous customer service or reservations experience preferred. - Strong verbal and written communication skills. - Excellent organizational and multitasking abilities. - Proficiency with computers and reservation software. - Ability to work flexible hours, including weekends and holidays. Requirements - Customer service excellence - Communication and interpersonal skills - Attention to detail - Problem-solving - Time management - Computer proficiency - Ability to work in a fast-paced environment Work Environment Reservation Representatives typically work in hotels, resorts, airlines, travel agencies, call centers, or other hospitality-related businesses. The position may require evening, weekend, or holiday shifts depending on business needs. Company Description HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

• Respond accurately to member inquiries by telephone in English and Spanish languages (if certified). • Effectively navigate software applications and simultaneously work on multiple screens while resolving member concerns. • Proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. • Demonstrate advanced Credit Union knowledge, ability to resolve complex issues, digital support, and escalations with minimum guidance. • Learn and retain an exceptional working knowledge of products and services. • Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. • Demonstrate understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate sense of urgency. • Identify, investigate, and resolve basic and complex member concerns, as well as process and complete member transactions in a timely and efficient manner. • Identify and report fraudulent activity to prevent potential loss to Credit Union. • Update member and Credit Union account information efficiently and accurately. • Educate members on products in an effort to retain and enhance member loyalty. • Maintain ownership with the majority of their calls, requiring minimal guidance from Support. • Ability to de-escalate situations, looking from several points of view and applying good judgement and critical thinking to resolve the situation. • Assist members with Online /Mobile Banking complex issues and Mobile Wallet set-up. • Complete Regulatory Training Modules as required. • Model Golden 1 core values Integrity, Reliability, Service Excellence, and Inclusion. • Perform other duties as assigned.

• Bearbeitest eingehende Anfragen von Bestandskunden eines bundesweit agierenden Energieversorgers. • Dies sind z.B. Zahlungs- und Rechnungsanfragen, Bearbeiten von Abschlägen oder das Aufnehmen von Zählerständen. • Dein Arbeitstag gestaltet sich durch den Einsatz in der Inboundtelefonie und auch im Backoffice (E-Mail) sehr abwechslungsreich.