Sales Development Representative
Location
Texas
Posted
5 days ago
Salary
$58K - $60K / year
Seniority
Mid Level
Job Description
Sales Development Representative
Americase, LLC.
• Serve as the first point of contact for inbound calls and messages, responding promptly and professionally; direct each inquiry to the appropriate team member or resource. • Navigate a multi-brand phone system where calls enter the parent brand and route down into the correct entity and customer database, rapidly identifying which brand and product or service silo an inquiry belongs to and handing off to the correct salesperson or business development manager. • Learn to capture just enough information to route accurately without conducting the full qualification, which is the closing team's job, and monitor website form-fill submissions and the intake email inbox as additional inbound channels. • Qualify inbound leads against agreed criteria to determine the correct fit before advancing them. • Maintain accurate, up-to-date records of every contact, inquiry, and disposition in the system of record. • Track qualification metrics – volume, qualification rate, and disqualification reasons – to support reporting, and keep the customer databases current and correctly attributed by brand, entering and updating records on the fly during and after calls. • Ramp up performance expectations through structured training and hands-on experience, developing enough product and process literacy to qualify customers and route them confidently.
Job Requirements
- 1–2 years of professional experience in a phone-based, customer-facing, sales, lead-qualification, or recruitment role, with a track record of high-volume calling, structured qualification, and disciplined follow-up.
- Comfort making and taking a high volume of inbound calls each day is expected; structured training is provided across a set of recurring call scenarios.
- Hands-on experience keeping structured data current – spreadsheets, databases, or a CRM is important given the daily data-hygiene demands of the role.
- Education: Associate's or Bachelor's degree in Sales, Analytics, Sciences, Statistics or equivalent technical training, experience, or certification in related fields.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA) with employer monthly contributions
- Flexible Spending Account (FSA)
- Employer-paid Basic Life and Accidental Death & Dismemberment (AD&D) insurance
- Voluntary short-term and long-term disability coverage
- Voluntary supplemental benefits (e.g., AFLAC and Globe Life)
- 401(k) retirement plan
- Paid holidays
- 80 PTO hours per year
- 30 personal hours per year
- Tuition reimbursement
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