• Develop strong relationships with partners in Operations, Engineering, Maintenance, and Businesses teams • Provide remote and in-person technical troubleshooting and urgent care for utilities assets and processes • Mentor operations and maintenance resources to ensure minimum level of qualifications are met to operate and maintain assets • Support facility outages with particular focus on high value or high-risk projects to ensure success • Perform benchmarking and gap closure analysis for asset reliability and performance • Identify non-capital and capital improvement opportunities and partner with site and external engineering teams to develop, execute, and commission projects. • Develop multi-year asset strategy and implementation plans for responsible assets • Build and maintain OEM, vendor, contractor, and consulting network for responsible assets • Support the development and implementation of Design, Operate, and Maintain (DOM) standards for associated systems and assets • Collaborate with remote monitoring resources to develop and optimize monitoring strategies for responsible assets • Comply with Environmental, Health and Safety requirements in all activities with the objective of achieving zero incidents

• Comply with Environmental, Health and Safety expectations in all activities with the objective of achieving zero incidents • Proactively help identify Environmental, Health and Safety hazards and risks and collaborate with the appropriate resources to reduce risk of incidents • Develop strong relationships with constituents in Operations, Engineering, and Business teams • Perform benchmarking for asset health and asset performance related to pulp and bleaching operations and help develop and execute plans to drive improved performance • Analyze existing systems and develop strategies for improving safety, reliability, efficiency, asset uptime, quality and manufacturing cost while collaborating across facilities and support teams • Collaborate with remote monitoring resources to develop and optimize monitoring strategies for asset health and operation • Support facility outages from planning and scoping work through execution of the outages (typically on-site) and ensure adherence to good maintenance planning, execution and GP standards • Identify capital improvement opportunities and partner with sites and engineering teams on development, execution, commissioning and start-up of capital projects • Create value through technical support of multiple mill operations and being a valued resource in their day-to-day operations • Provide “urgent care”, both remotely and in-person, when needed to address operational upsets and problems in facilities • Actively support the Technical Development Program (TDP) for engineers and leaders in pulp and bleaching through mentoring, on-site training, training material development and board review assessment of trainees • Support the development and implementation of Design, Operate, and Maintain (DOM) standards for associated systems and assets for pulp and bleaching operations • Work with manufacturing sites to adhere to DOM standards

• Collaborate with AI agents as part of day-to-day development, using specification-driven approaches to generate, refine, and validate production-quality code. • Define clear specifications, constraints, and acceptance criteria that guide AI-assisted implementation, testing, and refactoring. • Help evolve internal AI patterns, playbooks, and guardrails so teams can safely and consistently leverage AI at scale. • Design, build, and optimise scalable software solutions across the entire stack, from React-driven front ends to robust back-end systems built in C# and PostgreSQL. • Work seamlessly across UI, APIs, and databases to deliver performant, maintainable, and secure applications that power thousands of hospitality businesses worldwide. • Build responsive, user-centric interfaces using React, HTML5, CSS3, and JavaScript. • Develop server-side logic, APIs, and integrations using C# and SQL/PostgreSQL. • Collaborate with designers to translate Figma prototypes into elegant, functional interfaces. • Shape architecture, integration patterns, and product behaviour as the platform evolves. • Ensure scalability, security, and performance across all layers of the application. • Implement and maintain automated testing strategies including Jest, Mocha, or Jasmine for front-end testing, and unit or integration testing for back-end systems. • Mentor and guide junior developers to uplift technical capability across the team. • Evaluate and champion new technologies, frameworks, and development practices. • Contribute to building capability in AI toolchains, context management, and repeatable patterns that enable consistency and quality at scale.

• Lead architectural decisions for major features and initiatives, ensuring scalability, maintainability, and alignment with long-term platform goals. • Provide hands-on technical leadership across the full stack, from React-driven front ends to robust back-end systems built in C# / .NET and PostgreSQL. • Collaborate with AI agents as part of day-to-day development, using specification-driven approaches to generate, refine, and validate production-quality code. • Help evolve internal AI patterns, playbooks, and guardrails so teams can safely and consistently leverage AI at scale. • Mentor and support senior and mid-level developers, fostering growth, encouraging best practices, and raising the standard of technical excellence. • Partner closely with product and design teams to shape solutions, streamlining handoffs and reducing misalignment through tools like Figma and shared documentation. • Set and enforce high standards for code quality, testing, performance, and security through code reviews and technical guidance. • Lead the adoption and evolution of testing, observability, and CI/CD practices to ensure reliability and early issue detection. • Take ownership of core systems, ensuring they meet uptime, observability, and supportability standards. • Drive continuous improvement in application and system performance, proactively identifying and addressing bottlenecks or inefficiencies. • Evaluate and champion new technologies, frameworks, and development practices relevant to the RMS technology stack.