• Partner with sales and customers to identify unmet needs and high-value problems in foodservice packaging. • Translate real-world customer applications into innovative packaging concepts. • Build credibility and trust with customers through deep understanding of application requirements. • Lead the custom application development process from concept through hand off to product development. • Develop and refine packaging designs that meet performance, manufacturability, and cost objectives. • Leverage rapid prototyping and iterative learning to accelerate speed to market. • Take full accountability for project outcomes, timelines, and execution within application innovation. • Manage multiple development projects with strong organization and prioritization. • Deliver outcomes that translate into commercial success and customer value. • Work across sales, R&D, engineering, and manufacturing. • Balance independent ownership with collaborative engagement. • Communicate clearly to align stakeholders and drive decisions.

• Understand and adapt to multiple approaches of delivering technology to clients (e.g. agile versus waterfall) • Comprehend complex business processes • Build detailed process maps in real-time during client project interactions • Initiate and participate in direct and indirect client communication, including but not limited to, virtual meetings, emails, any face-to-face interaction that may arise • In the context of client projects to which you would be assigned: Create documentation and training materials • Support client testing efforts • Mentor and tutor client’s team members as appropriate • Work with key stakeholders to gather requirements, transform them into epics, stories, tasks, and other relevant documentation as needed • Escalate issues in an appropriate manner, to the appropriate resource • Follow a project’s Statement of Work, decompose work into tasks, manage level of effort and due dates • Lead difficult conversations, guide client direction, address push back, and steer engagement as needed • Ensure all internal management systems are kept up to date relative to the projects assigned, including systems that handle timesheets, status, forecasting, and invoicing • Assist with internal company initiatives, including but not limited to, sales engineering, scoping, demos, internal development priorities, and research • Work with Technical Account Manager and Customer Success Managers on expansion and additional revenue for their book of clients

• Design, configuration and integration of software components into existing and new system landscapes • Preparation and provisioning of delivery-ready systems • Planning, execution and support of customer acceptance tests as well as handling integration-related customer inquiries after delivery • Adherence to IT security requirements • Analysis and resolution of faults

• Design, develop, test, and deploy software applications and services in alignment with BFS standards and SDLC practices • Collaborate with architects and senior engineers to implement scalable and secure solutions • Troubleshoot, debug, and resolve production issues • Contribute to CI/CD pipelines, automated testing, and DevOps practices