• Facilitate accurate and clear communication between healthcare professionals and Mandarin speaking clients. • Support a healthcare project. • Work remotely and manage tasks independently from a home-based setup.

• Provide inbound direct account order and payment process support to customers • Address inquiries, track, and resolve issues related to vaccine orders and shipments • Escalating issues to appropriate contacts or teams as needed • Maintain complete knowledge and understanding of our terms and conditions • Provide complete and accurate customer account information • Assist customers with commercial offer and direct purchase account enrollment processes • Log customer interactions and utilize issue tracking systems

• Supports Ambetter Brokers and the Sales team with commission & contracting related questions • Collaborates with leadership team and internal teams on member related issues • Handles provider issues that brokers call or email about • Researches commission issues in determining if a Broker should be paid commissions • Performs other duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a reliable, client-focused Customer Service Representative to join our fully remote team. In this role, you will support clients before, during, and after their travel planning process by providing timely communication, resolving issues, and ensuring a smooth and stress-free experience. - Respond promptly to customer inquiries via phone, email, and chat platforms - Assist with booking confirmations, travel changes, and general service questions - Resolve customer concerns with professionalism and efficiency - Communicate updates related to itineraries, travel documents, or supplier changes - Maintain accurate records of client communications and updates - Coordinate with suppliers, vendors, and internal team members to fulfill service requests - Stay informed about travel policies, destinations, and industry changes relevant to client needs Qualifications - Previous experience in customer service (travel, hospitality, or service industry preferred) - Strong written and verbal communication skills - Detail-oriented with excellent organizational and problem-solving abilities - Comfortable using email, CRM platforms, and online booking tools - Ability to work independently in a remote environment - Must be 18 years or older with access to a computer and stable internet connection - Interest in the travel industry and a passion for client satisfaction Benefits - Fully remote and flexible work environment - Comprehensive training and ongoing support - Opportunities for growth within a supportive, travel-focused team - Access to industry tools and travel perks - Performance-based incentives Company Description Destination Knot is a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide.