Role Description As a Technical Account Manager (TAM), you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale. This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines, and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows. You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where: - The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions. - The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams. What you'll do - Technical Onboarding & Time-to-Value - Own the technical onboarding experience for new customers. - Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines. - Guide customers through initial use cases that align with their success criteria. - Ensure customers reach meaningful value quickly and confidently. - Adoption & Ongoing Technical Success - Drive sustained adoption across teams, projects, and workflows. - Help customers expand test coverage, standardize best practices, and scale usage over time. - Provide expert guidance on test automation strategy, visual testing, and quality maturity. - Identify adoption gaps and proactively recommend technical improvements. - Technical Ownership & Problem Solving - Serve as the primary technical point of contact for assigned accounts. - Troubleshoot and resolve complex technical challenges in coordination with the Support team. - Conduct technical health checks, architecture reviews, and optimization sessions. - Lead root cause analysis for escalations and recurring issues. - Customer Advocacy & Risk Management - Proactively identify technical risks that could impact adoption, satisfaction, or renewal. - Partner with CSMs to support renewals and expansions with strong technical validation. - Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering. - Cross-Functional Collaboration - Collaborate closely with Product, Engineering, Support, Sales, and Customer Success. - Contribute to onboarding playbooks, best practices, and enablement materials. - Help improve internal processes that scale technical customer success. Qualifications - Advanced/fluent English skills – Excellent written and verbal communication skills. - Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience). - Experience with test automation frameworks, APIs, and CI/CD pipelines. - Solid understanding of the software development lifecycle (SDLC). - Proven ability to debug, troubleshoot, and solve complex technical problems. - Strong communication skills and comfort working directly with senior engineers and technical leaders. Requirements - 5+ years of experience in QA Test automation or DevOps. - Experience in test automation (functional, regression, UI testing). - Familiarity with Playwright, Selenium, Cypress, or similar frameworks. - Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer). - Background in Quality Engineering, Software Development, or DevOps. - Experience supporting customers across different maturity levels and organizational complexity. Benefits - Are placed in a product-based company, with the same treatment as their full-time employees. - Have our full back-office support, from career guidance to HR and concierge services. - Enjoy our remote-first policy – we are a distributed team, after all. - Get your own MacBook (none of that "bring your own device" stuff here). - Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun! - Improve your English through free lessons with a native English speaker - get to the next level on your communication skills! - Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!). - Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games.

• Lead the design and evolution of quality engineering architecture across web applications, cloud services, mobile platforms, and data systems. • Guide a small team of engineers while remaining actively involved in designing and building scalable automation frameworks and validation platforms. • Enable teams to deliver reliable systems at scale by building engineering-grade automation and quality platforms. • Act as a quality architect, embedding validation directly into system design, CI/CD pipelines, and data workflows. • Establish frameworks to validate data integrity, schema evolution, lineage, and reproducibility in data platforms.

• Own the technical onboarding experience for new customers • Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines • Guide customers through initial use cases that align with their success criteria • Ensure customers reach meaningful value quickly and confidently • Drive sustained adoption across teams, projects, and workflows • Help customers expand test coverage, standardize best practices, and scale usage over time • Provide expert guidance on test automation strategy, visual testing, and quality maturity • Identify adoption gaps and proactively recommend technical improvements • Serve as the primary technical point of contact for assigned accounts • Troubleshoot and resolve complex technical challenges in coordination with Support team • Conduct technical health checks, architecture reviews, and optimization sessions • Lead root cause analysis for escalations and recurring issues • Proactively identify technical risks that could impact adoption, satisfaction, or renewal • Partner with CSMs to support renewals and expansions with strong technical validation • Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering • Collaborate closely with Product, Engineering, Support, Sales, and Customer Success • Contribute to onboarding playbooks, best practices, and enablement materials • Help improve internal processes that scale technical customer success

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorganChase within the CONSUMER & COMMUNITY BANKING Trust and Security Technology Team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities - Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems - Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems - Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness. - Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation. - Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development - Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems - Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Required qualifications, capabilities, and skills - A. Formal training or certification on software engineering concepts and 3+ years applied experience - Hands-on practical experience in system design, application development, testing, and operational stability - Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages - Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security. - Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices. - Overall knowledge of the Software Development Life Cycle - Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Preferred qualifications, capabilities, and skills - Familiarity with modern front-end technologies - Exposure to cloud technologies About UsChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.