• Leads the design, engineering, and ongoing evolution of the Data Warehouse; ensures consistent, accurate, and timely data flow across systems, analytics platforms, and reporting layers. • Collaborates with other appropriate teams to ensure data structures effectively support both operational and research objectives. • Provides architectural guidance and recommends future-state data warehouse and reporting platforms to support long-term needs and reliability based on best practice. • Defines and maintains standards for reporting and key organizational metrics that meet the needs of both internal and external partners. • Ensures the dataflow and reporting logic is maintained and accessible. • Ensures business rules and metrics are consistent across all departments to ensure trusted, authoritative data outputs. • Provides mentorship, coaching, and technical guidance to staff. • Identifies needs for improvement and collaborates with others to design and implement those solutions. • Ensures data systems work well together, are reliable, and the results are accurate. • Validates Data Warehouse jobs, data flows, and reporting outputs are complete and correct. • Contributes to stabilization and re-enablement efforts following data or reporting incidents.

• Manage the recruitment, selection, and deployment of qualified crew members for various vessels. • Develop and maintain strong relationships with manning agents and training institutions for sourcing crew. • Ensure compliance with all relevant maritime regulations and organizational policies related to crewing. • Prepare and manage crew budgets and assist in payroll processing. • Monitor and evaluate crew performance, implement training and development programs as necessary. • Oversee crew documentation, contracts, and certificates to ensure all requirements are met. • Conduct regular audits and assessments of crewing operations for continuous improvement. • Provide guidance and leadership to the crewing team and support in resolving any crew-related issues. • Collaborate with other departments to ensure seamless integration of crewing functions within the organization.

• Own end‑to‑end product roadmaps for Sales, Service, and Marketing CRM. • Drive portfolio prioritization using standardized fields (Business Value, Urgency, Platform Impact, Customer Impact). • Ensure a unified intake model across business projects, internal work, incidents, and ideas. • Lead prioritization forums and maintain a predictable release cadence (monthly and bi‑monthly). • Translate business requirements into scalable, platform‑aligned Dynamics CRM solutions. • Own architectural integrity across integrations, data models, workflows, and feature design. • Ensure alignment to platform health vs. product value separation within the operating model. • Review vendor solution proposals for quality and alignment with platform roadmap. • Lead release approvals and readiness checks across monthly and bi‑monthly releases. • Ensure adherence to Jira workflows, state gates, and release governance standards. • Approve release notes and communicate production impacts, training needs, and required actions. • Oversee incident escalations and prioritize hotfixes when required. • Serve as the primary CRM voice for Sales, Service, and Marketing business teams. • Facilitate UAT, define acceptance criteria, and manage cross‑functional communication cycles. • Promote transparency around prioritization, releases, and CRM roadmap evolution. • Oversee vendor delivery quality and alignment to CRM governance. • Ensure rigorous execution of releases by CRM Dev, Admin, and Vendor teams. • Maintain accountability for execution quality, platform stability, and incident trends.

• Complete in person visits at medical providers, employers and with injured workers • Perform a complete nursing evaluation to determine needs of patient • Review and evaluate all medical correspondence, provider reports, & treatment plan history • Evaluate clinical status of claimant and research for alternative options to treatment as warranted • Evaluate therapy facilities and their progress on specific cases • Maintain notes following discussions/meetings with injured workers, medical providers, claims examiners, and employers in the case file • Coordinate information between all parties (injured worker, physicians, employer, other providers, such as therapists, and attorney, if any is involved)