Role Description As a Client Escalations Specialist within One Legal, you will play a pivotal role in ensuring the seamless resolution of client issues, contributing to our commitment to operational excellence and continuous improvement. We are seeking a versatile team member who excels in active listening, problem-solving, and deploying de-escalation techniques to provide efficient resolutions for our clients. - Act as the primary contact for upper-level support and de-escalate sensitive client situations - Proactively monitor and resolve problem jobs, prioritizing a high-quality client experience - Employ problem-solving skills to identify root causes, leveraging all available resources for efficient resolutions - Maintain accurate records within ServeManager, ensuring adherence to established policies - Partner with your manager to meet corporate and department goals - Stay updated on technological advancements to enhance service levels and efficiency - Assist in the onboarding of new team members Qualifications - 3+ years in Customer Support, preferably in a Call Center; legal services industry familiarity is advantageous - Proficient in CRM tools and customer support software (e.g., Salesforce, Intercom) - Excellent written and verbal communication with strong interpersonal skills - Ability to thrive in a fast-paced environment, demonstrating self-motivation and initiative - Strong time management and organizational skills with a proactive approach - Effective collaboration with diverse personalities and skillsets across all organizational levels - Candidates must be available to work a schedule that falls between 8:00 a.m. and 6:00 p.m. Pacific Time Requirements - Compensation: The anticipated starting base pay range for this role is $24.00 per hour - $30.50 per hour - Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications and internal pay equity Benefits - 401(k) Match - Medical, Dental, & Vision Insurance - 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums - Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance - 20 Days of Paid Time Off (PTO) - 11 Paid Holidays - “Be Me Time” off for mental health, re-charging, volunteering - Matching Gift Program - Monthly Internet Stipend for Remote Employees

• Provide senior-level input and operational support for the design, construction, commissioning and optimization of water treatment systems. • Provide direction and assist the performance of the water treatment, remediation and reclamation projects. • Supports risk analysis with project management. • Build and maintain client relationships through ongoing communication and understanding of client goals. • Travel to potential and existing work sites to interface with on-site staff, vendors, customers, and regulatory personnel. • Provide technical input to projects within your area(s) of expertise. • Develop and update documentation including operational manuals, drawings and site-specific information for the safety, operations, and maintenance of the site. • Monitor and promote system environmental health and worker safety compliance. • Identify and recommend improvements to operations to ensure assigned functions are efficient and cost effective. • Take proper safety precautions, anticipate unsafe circumstances, and act accordingly to prevent accidents. • Provide technical input to projects within your area(s) of expertise. • Interface with other technical experts to achieve multidisciplinary project goals. • Mentor and provide technical training to junior team members and operators. • All other duties as required.

• Develop conceptual, analytical, and numerical groundwater models to support environmental impact assessments, permitting, water treatment and remediation projects for Ensero clients. • Provide senior hydrogeological technical input and act as a Hydrogeology SME to projects throughout Ensero. • Technical communications, including report writing and reviewing. • Conduct, interpret and report on hydrogeological and water studies. • Interpret aquifer tests, characterize aquifers based on maps and other spatial data, and perform spatial analysis. • Interface with other technical experts to achieve multidisciplinary project goals. • Interact and liaise with clients and assessors/government regulators. • Identify and prioritize key opportunities for growth and expansion by new client accounts to accelerate business and portfolio growth. • Contributes to business development through leading proposal development, scope development and presentations. • Provide technical input to projects within your area(s) of expertise. • Mentor and provide technical training to junior and intermediate team members. • Foster a high-performing, inclusive team culture by modeling company values, setting clear expectations, and developing an environment of trust, collaboration, accountability, and continuous improvement. • All other duties as required.

Role Description Are you an experienced Speech-Language Pathologist who is passionate about guiding and supporting the next generation of clinicians? We’re looking for a Supervising SLP to oversee Speech-Language Pathology Assistants (SLPAs) in the school setting. - Provide supervision, mentorship, and support to SLPAs delivering school-based services - Maintain compliance with supervision and documentation requirements - Evaluate and adjust therapy plans as needed for student progress Qualifications - Active Virginia SLP license (required) - ASHA Certification (CCC-SLP) preferred - Prior experience supervising SLPAs or providing pediatric/school-based therapy a plus - Strong communication and collaboration skills Benefits - Remote option - Competitive pay - Supportive team environment with strong administrative support - Opportunities to make a meaningful impact on students’ lives in the Harrisonburg area Company Description