Patient Navigator Who We Are Immersiv is a new medical infusion clinic company that is designed to enhance both the providers’ and patients’ experiences as they navigate through the healthcare system. Healthcare today is disjointed, confusing, and transactional. We see the opportunity to treat our infusion clinics as something more than just a place for patients to receive their medication. Immersiv will also offer access to vaccines, outcomes assessments, and so much more. In addition, we empower our clinicians to promote conversations about patients’ concerns, action on prescriptive opportunities, and provide elite medical care overall. About This Role The Patient Navigator works closely with referring providers, patients, and payors to on-board patients to service as timely and seamlessly as possible. They help ensure patients are qualified for service and coordinate initiation and on-going treatment with all parties involved. What You’ll Do - Process new patient referrals, entering patient demographic, payor, and billing information timely and accurately. - Communicate with various payors, referral sources, patients and representatives regarding: - Documentation to support medical necessity, payor coverage, and appeals - Financial assistance eligibility and enrollment - Payment plans for patient financial responsibility - Pharmaceutical/Manufacturer hub services and enrollment - Verify eligibility and benefits accurately and in a timely manner in accordance with company policies. - Obtain initial authorizations following company policy and maintain active authorization on all patients as appropriate. - Ensure thorough documentation of all coordination and all necessary documentation for billing is in the patient’s record. - Schedule patient visits according to established procedures. - Obtain patient orders, office visit notes, diagnostic and lab results from outside provider offices. - Comply with payor medical policy, FDA guidelines, and CMS billing and coding guidelines. - Process all required paperwork according to established procedures while ensuring data integrity. - Update knowledge and skills by attending in-service programs throughout the year. - Answer telephone calls and emails in a professional and timely manner. - Other related duties as assigned. Requirements - High school diploma or equivalent - Minimum of two years’ experience in patient intake, revenue operations, billing, insurance case management or clinical setting in a healthcare facility - Must possess a strong work ethic and team mentality, with excellent interpersonal skills for interacting with patients, providers, and coworkers. Preferred Experiences - Prior experience with ambulatory infusion center software or EMR - Prior experience within a specialty pharmacy setting What We Offer We offer a competitive compensation + commission package in addition to a benefits package (medical, dental, and vision insurance, 401k). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills, and experience.

Role Description The Customer Loyalty Specialist is responsible for proactively managing and strengthening relationships with Geeks for Life subscribers. This role focuses on engagement, retention, and lifetime value growth by ensuring subscribers feel supported, heard, and continuously aware of the value of their membership. This is not a reactive support role — this position acts as a relationship manager for our subscription base, driving proactive communication, satisfaction, and renewal. Key Responsibilities - Relationship Management - Build and maintain strong relationships with Geeks for Life subscribers. - Conduct proactive outreach calls and follow-ups to ensure customer satisfaction. - Act as the primary point of contact for subscription-related questions. - Monitor subscriber activity and engagement trends. - Retention & Loyalty - Identify at-risk subscribers and implement recovery strategies. - Reinforce membership value and educate customers on included benefits. - Drive renewals and reduce churn. - Promote additional relevant services when appropriate. - Customer Experience - Handle escalations with professionalism and empathy. - Gather customer feedback and identify improvement opportunities. - Ensure high NPS and CSAT scores within the subscriber base. - Reporting & Performance - Track churn rate, renewal rate, subscriber engagement metrics. - Document customer interactions in CRM. - Collaborate with Dispatch, QA, and Sales to improve subscriber experience. Qualifications - 2+ years in customer retention, loyalty, or account management. - Strong relationship-building and communication skills. - Comfortable with proactive outbound calls. - Experience working with subscription-based services preferred. - Ability to analyze trends and identify churn risks. - CRM experience required. - English fluency (spoken and written).

• Provide first line of support for client questions and issues. • Assist in issues pertaining to the use of the software. • Engage with clients to better understand changing needs and priorities, in turn to help prioritize new features and services. • Develop and maintain client relationships; proactively engage with clients in designated territory to understand their utilization, changing needs, broader circumstance around registry engagement with the cancer center administration with the goal of engaging with Registry Team leaders, Cancer Center leaders or Oncology Service Line leaders. • Coordinate implementation efforts with new clients to include building the plan, training and set up • Engage with regional state associations with the objective of establishing leadership credentials. • Attend regional state and national conferences as needed. • Maintain knowledge of state and national standards • Assist and coordinate with the Manager of Education to provide ongoing education and training for existing clients. • Assist the Director, Growth with new prospects in the designated region, which may include software demonstrations on line or on site • Periodically, support continuing Product Management and enhancement efforts • Periodically, support Software quality and testing efforts as needed. • Become the Subject Matter Expert in one key area that will support the company’s objectives.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves developing long-term relationships with clients and meeting them where they are most comfortable — from their homes via Zoom virtual calls. - Serve working-class families with life, accident, and supplemental health products - Recognized as an essential business - Experienced over 20% growth last year, even during the pandemic Qualifications - Excellent communication skills - Basic computer knowledge - Strong work ethic - Outgoing, fun, energetic personality - Effective time management skills - Leadership and management experience preferred Requirements - Work Location: US/Canada – 100% Remote Benefits - 100% Work from Home - Weekly pay, based on a suggested schedule for success - Bonus structured contracts - Health insurance reimbursement - Life insurance - Flexible schedule - Retirement plan - Renewals for long-term income Company Description Since 1951, we have proudly served working-class families with life, accident, and supplemental health products, protecting members of labor unions, credit unions, associations, and their families.