Role Description Responsible for managing the Planning team inside the BPOs and give guidance to them. Work closely with (both WFM and SD teams) to validate capacity plan, review trends and arrival pattern behaviors, understand upcoming launches and impacts in volume, provide updates about absenteeism, turnover, HC management, etc. in the weekly staffing meetings and/or other forums where those information’s are relevant. Qualifications - Lead and manage the team. - Be the POC of the team in the MBRs and weekly meetings between the vendor and the client. - Make sure the team is keeping NICE and PIMS systems updated and report any issues/bugs. Requirements - Support the team on trend analysis and work very close to (WFM and SD) to understand the root causes of volume behavior change. - Follow the client guidelines in regard to multi skilling and synergies among the operations to support the incoming volume and SLA targets. - Help the team build and track the action plans discussed in the weekly staffing meetings or MBRs and provide updates on the action plan results to the main stakeholders. Company Description At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Title: Credentialing & Payor Enrollment Supervisor Location: United States Work Type: Remote, Full Time Job ID: R048119 Job Description: Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: - Bonus Incentives - Paid Certifications - Tuition Reimbursement - Comprehensive Benefits - Career Advancement - This pay range for this position is $69,400.00-$104,100.00 annually depending on experience. The Credentialing & Payor Enrollment Supervisor leads daily credentialing and payor enrollment operations to support timely provider readiness, payer participation, and compliance with applicable regulatory, accreditation, payer, and internal requirements. This role supervises credentialing specialists, monitors operational performance, ensures accurate provider data and documentation, and supports completion of credentialing, recredentialing, enrollment, revalidation, maintenance, delegated roster, and related payer activities. The Supervisor serves as an escalation point for complex or high-risk items and supports continuous improvement of quality, timeliness, and audit readiness across the function. The Credentialing & Payor Enrollment Supervisor oversees execution of credentialing and payor enrollment activities across provider, group, and facility workflows. This role manages work queues and operational priorities, supervises team performance, monitors quality and compliance standards, and collaborates with internal stakeholders, clients, and payer representatives to ensure accurate and timely credentialing and enrollment outcomes. The Supervisor promotes process consistency, maintains audit-ready documentation, and ensures adherence to regulatory, accreditation, payer, delegated credentialing, and internal policy requirements. Key Responsibilities - Supervise daily provider credentialing and payor enrollment operations and workflow activities. - Lead and develop Provider Credentialing Specialists through coaching, training, performance management, and workload coordination. - Oversee credentialing, recredentialing, initial enrollment, revalidation, maintenance, termination, group enrollment, facility enrollment, and ownership change activities. - Monitor credentialing and enrollment status, aging reports, work queues, payer follow-up, and application progress to support timely completion of requirements. - Investigate and resolve complex credentialing, enrollment, payer, data, documentation, and operational escalations. - Ensure accurate maintenance of provider credentialing and enrollment information within designated systems and databases. - Coordinate credentialing and enrollment activities with medical staff, revenue cycle, operations, clients, payer representatives, and other cross-functional partners. - Ensure compliance with payer requirements, CMS guidelines, NCQA standards, delegated credentialing requirements, applicable regulations, and internal policies. - Maintain complete, accurate, and audit-ready documentation for credentialing and enrollment activities. - Perform quality reviews and routine audits to promote accuracy, consistency, compliance, and process improvement. - Support delegated roster submission, receipt confirmation, payer approval follow-up, and related documentation requirements. - Analyze operational performance metrics and identify opportunities to improve efficiency, quality, service delivery, and provider readiness outcomes. - Support implementation of standard work procedures, process improvements, quality controls, and best practices. - Maintain awareness of regulatory, accreditation, payer, and industry changes impacting provider credentialing and payor enrollment operations. - Prepare reporting and status updates for leadership regarding operational performance, credentialing and enrollment progress, risks, and escalations. Knowledge, Skills & Abilities - Provider credentialing, recredentialing, payor enrollment, and provider lifecycle processes. - Governmental and commercial payer requirements related to provider participation and enrollment. - Healthcare regulatory, accreditation, and delegated credentialing requirements affecting credentialing and enrollment operations. - Provider data management, credentialing, enrollment, and documentation - Delegated credentialing, payer roster, provider group, and facility enrollment processes. - Operational performance measurement, quality assurance, audit readiness, and compliance control methodologies. Skills - Team leadership, coaching, and employee development. - Workflow coordination and operational process management. - Issue resolution, risk identification, and escalation management. - Data analysis, reporting, and operational monitoring. - Quality assurance, documentation review, and audit support. - Cross-functional communication, stakeholder coordination, and follow-through. Abilities - Prioritize multiple operational demands in a fast-paced and deadline-driven environment. - Interpret complex payer, regulatory, accreditation, and delegated credentialing requirements. - Build effective relationships with internal teams, clients, providers, and payer representatives. - Communicate clearly across varying organizational levels and functional areas - Identify operational risks and support corrective action or process improvement plans. - Drive accountability for quality, compliance, timeliness, audit readiness, and service performance. - Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI. - This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require Required Qualifications - Bachelor's degree in Healthcare Administration, Business Administration, Revenue Cycle Management, or related field; equivalent combination of education and experience may be considered. - Minimum 5 years of provider credentialing, payor enrollment, or closely related healthcare operations experience. - Minimum 2 years of direct leadership, supervisory, or team lead experience. - Experience working with commercial and governmental payer credentialing or enrollment processes. - Experience utilizing provider credentialing, enrollment, or provider data management systems. - Demonstrated knowledge of healthcare regulatory, accreditation, payer, or delegated credentialing requirements impacting provider credentialing and enrollment operations. Preferred Qualifications - Experience supporting delegated credentialing environments. - Experience working with NCQA standards and accreditation requirements. - Experience supporting multi-state provider, group, or facility credentialing and payor enrollment activities. - Experience leading credentialing or payor enrollment operations within a centralized shared services environment. - Professional certification related to credentialing, provider enrollment, healthcare operations, or revenue cycle management. Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Leader Bank is looking for exceptionally dedicated team members to join one of the country's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $3 billion. Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion. Summary The Experience Banking Supervisor will be responsible for directly supervising the Experience Banking Team by providing day-to-day leadership, coaching, guidance, and oversight to ensure daily functions and expectations are consistently met. This role will oversee team performance, support team member development, assist with workload prioritization, and help ensure a high level of client service across all interactions. They will extend the success of the team by proactively enhancing protocols collaboratively with other departments. The Supervisor will also work on identifying areas requiring enhancement, developing new processes or improvements to review with management, and coordinating and writing training materials to support team knowledge, consistency, and process adoption. Additional responsibilities, qualifications, and competencies include the following: Responsibilities - Serve as the primary point of contact for clients, ensuring exceptional service and satisfaction - Manage and resolve client inquiries, complaints, and service requests with professionalism and urgency - Conduct in-depth and situational interview questions and sufficiently summarize for management review - Write and facilitate team member annual reviews - Provide direct supervision of team members by monitoring daily performance, assigning and prioritizing work, providing coaching and feedback, and ensuring timely follow-up on performance expectations - Develop new and improved procedures with minimal supervision - Additional system design and administration authority - Create the operations schedule and proactively ensure daily coverage for both opening and closing shifts - Manage multiple projects concurrently and prioritize issues - Create reports to track metrics for issue resolutions and suggestions of product enhancements - Mentor team members to develop in and beyond their role - Coordinate and write training materials to support team knowledge, consistency, and process adoption - Conduct routine audits of team activities, processes, and client interactions to ensure accuracy, consistency, and adherence to established procedures - Facilitate meetings across departments Qualifications - Advanced knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, flowcharts, uniform presentations, etc.) - Proven strong critical thinking and data-analysis skills navigating large data sets - Strong technical aptitude with the ability to effectively leverage systems, reporting tools, and AI-enabled resources to improve efficiency, support training, analyze information, and enhance team processes - Demonstrate capability to manage projects from beginning to end with minimal assistance - Always exemplify appropriate workplace behavior and business ethics - Demonstrated ability to directly supervise team members, including providing clear expectations, coaching, feedback, and follow-up to support performance and accountability - Ability to identify team training needs and develop, write, and deliver training materials that promote consistent procedures, service standards, and operational knowledge - Strong leadership skills with the ability to mentor team members, support professional development, and reinforce a high-performance, client-focused team environment - Ability to answer complex client and team member inquiries without supervision - Professionalism and sound judgment in creating solutions in the best interests of clients, team members, and the business - Ability to articulate clear updates to operating practices using a standardized format - Ability to understand the unique needs of the business and summarize complex situations succinctly for leadership review This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary. Employees are expected to communicate professionally, work collaboratively, demonstrate accountability, and adhere to organizational policies and confidentiality standards. Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization. Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class. The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Salary Minimum: $59,511.00 - Salary Max: $89,266.00 The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation. Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class. Leader Bank is an E-Verify® participant. * For more information, click on the links below: https://www.everify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg * E-Verify® is a registered trademark of U.S. Department of Homeland Security

• Certify, re-certify, and de-certify child residential/foster homes. • Recruit and retain qualified foster and residential home providers. • Complete and/or oversee background checks and home studies. • Ensure timely recertification of all homes. • Close homes when appropriate. • Issue certification, recertification, and de-certification documents to relevant entities. • Determine the suitability of prospective foster parents or independent contractors.