This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves joining the customer service leadership team and offers flexibility, growth, and meaningful impact. - Customize your schedule and work from home, giving you time for what matters most - Join a nurturing team that values your success and personal well-being - Learn from experienced leaders dedicated to helping you excel in customer service management - Rewarding top performers with unforgettable travel experiences - Comprehensive coverage to protect your well-being - Specialized training programs to sharpen leadership and management skills - Enjoy security, representation, and a supportive community Qualifications - Commitment to delivering exceptional customer service - Strong communication and interpersonal skills - Ability to lead and inspire teams to achieve outstanding results - Desire for professional growth while maintaining a healthy work-life balance Company Description

• Gathering information from customers and ensuring their continued support and success after implementing our Employment Hero HR product. • Supporting our customers to ensure accuracy and responsible for resolving customer queries via live chat & tickets efficiently and effectively. • Addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. • Responding to and resolving customer tickets, live chats and queries related to the Employment Hero Platform in a timely manner. • Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers. • Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements. • Conduct/triage customer support issues and assign to the appropriate team or resolve where possible. • Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads. • Working with customers across multi channels (email, chat, phone) to understand their organisational workflow and how the platform can support them to maximise their people processes. • Leveraging Zendesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs). • Proactively contribute feature requests and Help Centre suggestions, where warranted and using customer insights.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking enthusiastic, dependable, and people-focused individuals to join our growing team and provide exceptional support to our nationwide client network. This role is centered on strong communication, integrity, and a commitment to our mission: “To protect every child and serve all working people.” This is a 100% remote opportunity that allows you to earn a strong income while enjoying the flexibility to create a schedule that works for you and your family. Qualifications - Excellent Communication Skills – Active listening and thoughtful problem-solving - Growth Mindset – Willingness to learn, adapt, and improve continuously - Team & Independent Work Skills – Comfortable collaborating or working autonomously - Strong Work Ethic – Motivated, reliable, and driven to succeed Requirements - Flexible Schedule with Weekly Pay – Work hours designed around your life - 100% Remote Position – Work from anywhere with reliable internet access - Ongoing Training & Development – Weekly leadership-led training sessions - Comprehensive Benefits – Life insurance coverage and health insurance reimbursement - Advanced Technology & Resources – Tools that support productivity and success Interview Process To support community wellness, all interviews are conducted via Zoom video conferencing.

• Facilitate accurate and clear communication between healthcare professionals and Mandarin speaking clients. • Support a healthcare project. • Work remotely and manage tasks independently from a home-based setup.