• Support planning and execution of graduate school and career development programs, managing multi-channel outreach campaigns that expand audience reach, drive engagement, and elevate opportunity awareness across eligible QuestBridge Scholars and Alumni. • Provide support to QuestBridge Scholars and Alumni throughout application processes while managing vendor relationships and bolstering overall team operational efficiency. • Develop and deliver dynamic, high impact recruitment events and program resources to support applicants through various opportunities. • Become an expert in the team’s project management tools, and adept at creating efficient, streamlined systems to optimize workflows. • Use tracking, surveys, and analytics to measure the impact of our outreach efforts. • Work with the team to gain a deep understanding of the population we serve and the opportunities we offer. • Research and stay informed in hiring practices, employment trends and other labor-related issues, and news and trends in the graduate school admissions and financial aid space. • Support other organizational projects, tasks, and goals as needed and as assigned. • With other QuestBridge Staff, annually read and evaluate student applications for major programs and other opportunities.

• Own delivery end-to-end — full visibility into timelines, deliverables, risks, dependencies, and owners • Build and maintain clear implementation plans that map customer dates, Attuned deliverables, customer dependencies, and internal next steps • Partner with AI Engineering to configure, tune, and deliver high-quality AI agents for each customer • Serve as the named operational point of contact for customer and partner program asks, making sure inbound requests are acknowledged, triaged, and routed to the right Attuned owner • Identify and resolve issues, chasing internal and external blockers and escalating with GTM and Operations leadership when needed • Own recurring customer meetings (weekly standups, implementation reviews, executive business reviews) — agenda setting, KPI reporting, and follow-through on action items • Own customer health after go-live — tracking adoption, call-volume ramp, and agent performance, and acting on warning signs before they become escalations • Translate platform impact into the outcomes customers care about — calls recovered, appointments booked, wait times reduced — and report them in KPI reviews and executive business reviews • Build the post-launch relationships that drive retention and renewal, serving as the customer's primary operational point of contact and making sure open requests keep moving • Surface expansion signals and partner with Health Account Executives, who own the commercial relationship, to grow each account • Build and refine implementation playbooks as the customer base grows • Build lightweight systems for tracking owners, dates, dependencies, and follow-up across customer and partner programs • Surface product feedback from the field into our product development process • Identify operational gaps and lead process improvements proactively

Role Description We’re seeking a bold, independent thinker who thrives at the intersection of business strategy and technology transformation. This is not a role for order-takers; it is for leaders who challenge conventional thinking, bring creative solutions to complex problems, and drive outcomes without waiting to be told what to do. You will serve as a trusted advisor to our most important customers, helping executive and technical leaders cut through ambiguity and chart a clear path forward. AI advisory and strategy have become a defining capability in this role - you will guide clients through enterprise AI readiness, use case prioritization, governance frameworks, and the architectural decisions required to move from pilot to production at scale. You own the advisory relationship, shape the strategy, generate new opportunities, and solution the right approach for each client. You bring a bias for action, a high tolerance for ambiguity, and the credibility to stand in a room with a C-suite and say something they haven't heard before, then back it up. Ability to travel up to 25% Responsibilities - Strategic Delivery & Advisory - You will engage directly with clients to cut through complexity and provide the expert strategic guidance and architectural direction needed to move transformation initiatives forward. - You think in systems, not just solutions. You know when to push and when to listen. - You bring the kind of architectural & strategic credibility that earns the right to shape how a client thinks about their future. - Architectural Thought Leadership - You bring deep fluency in modern enterprise architecture frameworks and know how to apply them pragmatically. - You assess current-state architecture honestly, define the target state with clarity, and chart a pragmatic path between the two. - You design target-state architectures built for where the business is going, spanning application, data, integration, and AI layers. - You understand the relationship between business capability and technology architecture. - You are current on modern architecture patterns including cloud-native design, API-led integration, event-driven architecture, and AI-ready infrastructure. - Customer Engagement - Strategic Consultation & Assessment - You engage with clients to understand their stated goals and underlying business challenges. - You facilitate strategy and planning workshops that drive real alignment. - You provide strategic guidance on how technology and enterprise architecture can enable business outcomes. - You assess clients' current IT landscape, identifying gaps and improvement opportunities. - Strategy Development - You translate assessment findings into actionable, prioritized strategic roadmaps. - You define clear goals, milestones, and success criteria for every initiative. - You work alongside client leadership to define strategic IT priorities. - Technology Evaluation - You evaluate emerging tech trends with a critical eye. - You provide clear guidance on technology adoption and implementation strategy. - You help clients evaluate platform and tooling options and make sound decisions. - Business-IT Alignment - You facilitate workshops that build shared understanding of strategic objectives. - You drive collaboration and communication across departments. - Cross-functional Collaboration - You actively collaborate across practices and teams to shape modernization strategies. - Opportunity Development & Solutioning - You recognize opportunity signals in client engagements and shape them into compelling solutions. - You are comfortable shaping the approach, defining the scope, and articulating the value. - You build trust first and use that trust to open doors and advance conversations. - Capability Development - You will lead the development of offerings that meet clients where the market is going. - You will identify what's missing, build what's needed, and ensure our offerings stay sharp. - Technical Expertise - You will leverage your in-depth expertise in Enterprise IT space, staying updated on the latest advancements. - Innovation and Best Practices - You set the standard for how this practice thinks about transformation strategy and enterprise architecture. - AI strategy and best practices are woven into every capability we offer. Qualifications - Bachelor’s degree in computer science, Information Technology, or related field. Advanced degrees (Master’s, Ph.D.) are preferred. - 10+ years relevant professional experience in strategic IT planning & designing. - 5+ years' experience customer facing IT consulting and IT services organizations leading complex transformations. Requirements - Permanent position based out of Hanover, MD. - Pay range: $190,600.00 - $286,000.00/yr. - Ability to travel up to 25%. Benefits - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 31, 2026.

Role Description The Financial Clearance Program Operational Analyst is responsible for working on issue resolution and workflow optimization and development requiring a broad knowledge of all aspects of Patient Access workflows, and assigned applications and tools, such as Epic, Optum/AccuReg. In addition, they must be able to understand the impact to other systems that interact within the workflow and other related Patient Access systems. - Primary responsibility for Financial Clearance workflow development, optimization, and documentation. - Analyze business processes and procedures with a focus on operational system enhancement opportunities to ensure the tools are maximized for business use. - Proactively review and evaluate system updates and coordinate upgrade implementation, including analysis, system development, operational workflow development, using operations and IT input and involvement through testing and implementation to ensure success. - Ensure systems and tools support Patient Access processes and result in the input of the highest quality of data required to produce clean claims and reduce denials. - Define and document customer requirements. - Proactively monitor and maintain systems, promptly report any issues to the Financial Clearance WQ Business Systems Analyst. - Perform problem resolution. - Develop and maintain QA documentation. - Identify error patterns and recommend training or revised workflows. - Provide regular status reporting. Qualifications - Bachelor's Degree in Healthcare Administration, Business, or related field. - At least four-six (4-6) years in Patient Access positions as a strong subject-matter-expert or other similar position where analysis and problem solving skills have been demonstrated. - Working knowledge of Epic Prelude, Referrals/Auth-Cert, Grand Central, Prelude, Cadence/Scheduling, hospital billing systems, and other hardware and software systems related to Patient Access. - Equivalent experience may substitute for degree requirement. Benefits - Pay Range Minimum: $81,780.00 annual - Pay Range Maximum: $122,676.00 annual - For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Company Description UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. - Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.