Role Description We are looking for a Chief of Staff to join our team as the Enterprise GM's Chief of Staff, operating across functional teams to drive company-wide strategic alignment and transformation. This role acts as a company-level thought partner, leading cross-functional initiatives, synthesizing insights across functions, and ensuring that Coursera’s long-term priorities are executed cohesively across the organization. At Coursera, we are entering a new phase of scale, one that demands tighter strategic integration and stronger connective systems across the company. The Chief of Staff plays a critical role in shaping those systems, enabling the company to operate with clarity, consistency, and foresight. Working across multiple executives and orgs, this role strengthens Coursera’s leadership alignment and execution muscle, driving transformation through thoughtful design and company-level coherence. The Chief of Staff operates with broad executive trust and crucially balances strategic foresight with the operational clarity needed to execute at scale. Objectives of this role: - Support Enterprise GM multi-year strategies that drive financial performance - Drive integration across multiple functions to ensure alignment of strategy, priorities, and resource allocation - Enable sustainable operational excellence, including organizational cadence and governance - Drive strategic decision-making at the executive level - Shape and steer multi-function initiatives that advance Coursera’s strategy and operating model - Create and improve cross-functional collaboration that supports delivery of company- and org-level priorities - Identify and proactively address systemic organizational challenges that impact multiple functions Responsibilities: - Partner with principal plus executive enabling functions - Finance, HR, EA - to develop and execute 2-3 year strategic plans that drive measurable business impact across org functions in alignment with company objectives - Design and implement sophisticated operating models that enable scale while maintaining agility - Provide strategic counsel to principal on critical business decisions, leveraging deep understanding of market dynamics, company-level goals, and internal capabilities; Provide sophisticated analysis and recommendations that include the inputs of appropriate stakeholders, including executives - Support multi-exec alignment on strategic priorities and resource allocation across multiple functions - Architect and execute complex organizational change, from concept to landing, including structural changes, process improvements, and cultural shifts - Synthesize insights and recommendations across multiple business areas to inform company-level tradeoffs and sequencing - Build and maintain influential relationships at the senior management level (e.g. VP+) across the organization to enable rapid mobilization for strategic initiatives Qualifications - 15+ years in business management, strategy, or executive advisory roles - In-depth experience driving results in a B2B, preferably SaaS, revenue organization, e.g. Revenue Operations, Sales, GTM - Demonstrated experience leading complex, multi-year transformational initiatives - Track record of influencing executive-level decisions and driving organizational change - Deep expertise in organizational design and operational excellence - Proven ability to navigate ambiguity and drive results in rapidly evolving environments - Superior strategic thinking and analytical capabilities - Outstanding executive presence and communication skills - Experience managing high-stakes stakeholder relationships, including at the senior management level (i.e. VP+) Preferred Qualifications - MBA or advanced degree - Experience managing a large, global organization (30+ FTE) - Track record of successful P&L management - Experience serving as interim executive leader - Experience delivering company-level transformation as a cross-functional leader Compensation This role is available in the following US Pay Zones: - US Zone 1: $218,500 - $273,125 - US Zone 2: $209,000 - $261,250 - US Zone 3: $193,800 - $242,250 - US Zone 4: $180,500 - $225,625 At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.

• Own business and personal projects from initial direction through successful completion • Translate high-level goals into clear scopes, timelines, budgets, and action plans • Oversee buildouts and property-related projects • Serve as the primary liaison with the principal’s CPA, advisors, and other professional service providers • Identify, evaluate, engage, and manage contractors, vendors, consultants, and other specialists • Negotiate terms, coordinate deliverables, monitor progress, and ensure projects remain on schedule and within budget • Coordinate content-production resources, medical and travel logistics, and other business or personal initiatives as needed • Maintain visibility across ongoing projects and provide concise, organized updates • Anticipate potential obstacles and resolve issues independently whenever possible • Establish systems and processes that improve organization, communication, and efficiency • Manage confidential business, financial, medical, and personal information with exceptional discretion

The Opportunity As a Client Relationship Executive - Office of the CFO Managed Services, you will play a pivotal role in fostering and maintaining strategic alliances within our Internal Firm Services practice. Your focus will be on building and nurturing relationships with key stakeholders, driving collaboration and innovation to deliver exceptional service. As a Director, you will set the strategic direction and lead business growth efforts, making impactful decisions while overseeing multiple projects. You will inspire others by translating vision into actionable strategies, cultivating potential in your team, and maintaining executive-level relations. In this role, you will leverage your skills in customer relationship management and cross-functional collaboration to enhance client satisfaction and drive business outcomes. You will be instrumental in shaping the direction of projects and mentoring the next generation of leaders, all while upholding our reputation for quality, integrity, and inclusion. This position offers a unique opportunity to work within a dynamic environment where people and technology thrive together, maximizing stakeholder satisfaction and leveraging our collective strength across the PwC Network. Responsibilities - Developing and executing strategic sales initiatives to drive revenue growth and market penetration - Building and maintaining strong relationships with key clients and stakeholders to enhance customer relationship management - Leading cross-functional collaboration efforts to align sales strategies with organizational goals - Coordinating sales programs and initiatives to optimize performance and achieve targets - Utilizing analytical thinking to assess market trends and forecast market penetration opportunities - Innovating and implementing creative solutions to address client needs and improve service excellence - Mentoring and coaching team members to foster professional growth and development - Promoting systemic thinking to identify and leverage strategic alliances for mutual benefit - Applying a strategic mindset to guide decision-making and drive business outcomes - Facilitating external relationships to expand the organization's network and influence What You Must Have - At least a Bachelor's degree - At least 8 years of experience in sector, account or relationship management with a track record of driving demand generation and driving successful programs What Sets You Apart - Preference for a Bachelor's degree - Demonstrating strategic alliances and relationship building - Excelling in customer relationship management - Utilizing analytical thinking for market penetration forecasts - Coordinating sales programs and strategies - Innovating through creativity and rapid experimentation - Embracing change and fostering cross-functional collaboration The salary range for this position is: $122,500 - $423,780. For residents of Washington state the salary range for this position is: $122,500 - $504,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

• Own the cadence of quarterly planning, business reviews, KPI tracking, and forecasting for the Delivery organization • Build the executive dashboards leadership uses to track operational, financial, and organizational performance in real time • Lead executive performance reviews that drive accountability across the org • Partner with the CDO to translate enterprise strategy into actionable operational plans, helping drive execution of enterprise priorities while navigating ambiguity and shifting priorities with sound judgment. • Lead or coordinate strategic initiatives and special projects that span multiple business lines or require executive sponsorship. • Coordinate operational readiness across Operations, Product, and Technology for new clients, acquisitions, and evolving delivery models • Identify risks and resolve cross-functional roadblocks before they slow down execution • Support business line leaders in achieving operational, financial, quality, and growth objectives by proactively identifying risks, resolving cross-functional issues, and improving execution. • Act as a trusted advisor to business line leaders — helping prioritize initiatives, solve complex operational problems, and remove barriers to execution • Apply process-improvement methods (Lean Six Sigma or equivalent) to standardize and scale operations across Delivery • Support organizational design, workforce planning, and change management as the org evolves • Develop governance processes that enable scalable execution across current and future business lines. • Assist in supporting SOPs and processes across delivery organizations