Job Closed
This listing is no longer active.
Make any song you can imagine
Billing Support Specialist
Location
Massachusetts
Posted
97 days ago
Salary
$55K - $65K / year
Seniority
Junior
Job Description
Billing Support Specialist
Suno
• Reply to customer inquiries related to billing, payments, subscriptions, refunds, and invoices • Investigate charge disputes, payment failures, duplicate charges, and refund requests • Ensure customers receive clear, timely, and helpful communication regarding billing matters • Escalate complex billing issues to appropriate internal teams (Support Leads, Product Development) as necessary. • Process refunds, credits, and adjustments in accordance with company policies • Maintain accurate records of billing interactions and case notes • Identify trends in billing issues and suggest process improvements • Assist users with account management, technical issues, and general product-related questions by providing clear and detailed instructions for troubleshooting and resolving
Job Requirements
- Strong understanding of invoicing, refunds, and subscription management via tools such as Stripe, PayPal, etc
- Experience with customer support software (e.g., Zendesk, Front, Salesforce, etc.)
- Empathy and a passion for helping others
- Excellent verbal and written communication skills
- Strong problem-solving skills and a keen attention to detail
- 1-3 years (Tier 1) or 3-5 years (Tier 2) of customer service experience, preferably in a tech and/or music-related industry
- Experience in a SaaS environment or support role for digital products is highly desirable
- Familiarity with AI-powered tools or music production software is a plus
- Comfortable handling sensitive customer information with discretion
- Ability to manage multiple cases and prioritize effectively
Benefits
- This role is remote
- Company Equity Package
- 401(k) with 3% Employer Match & Roth 401(k)
- Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
- 11 Paid Holidays + Unlimited PTO & Sick Time
- 16 Weeks of Paid Parental Leave
- Creative Education Stipend
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Entry Level Customer Sales Representative
The Max Spencer Co.This is a 1099 independent contractor commission-based role with unlimited earning potential. International candidates are not eligible for this position. You'll be offering financial products like Indexed Universal Life (IUL), annuities, life insurance, and more to individuals seeking further details.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves guiding clients to confidence as a Remote Customer Sales Representative. You will serve as a vital link between comprehensive solutions and the clients who need them. - Initiate and nurture genuine connections with pre-qualified clients through engaging virtual interactions. - Conduct in-depth consultations to accurately understand clients' unique financial situations and future aspirations. - Clearly and convincingly present tailored financial strategies via Zoom or phone. - Expertly guide clients through the entire process, from initial inquiry to the successful implementation of their chosen plan. - Efficiently utilize our CRM system to manage client interactions and optimize your workflow. Qualifications - Exceptional virtual communication skills. - Ability to build immediate rapport and convey complex information clearly in a remote setting. - Self-motivated and accountable with strong initiative and effective time management. - Proactive problem-solver driven by results. - Client advocate who prioritizes client needs and is passionate about making a positive impact on their financial well-being. Requirements - This is an independent contractor (1099) position. - Compensation is solely commission-based, offering unparalleled autonomy and direct control over financial achievements. Benefits - Unlimited earning potential with a highly competitive and uncapped commission structure. - True lifestyle flexibility to design your own work schedule and operate from any location. - Provided, qualified leads with no cold calling required. - Access to world-class training, cutting-edge digital tools, and personalized mentorship. - Supportive community fostering shared success and a sense of belonging. - Comprehensive wellness support including life insurance and healthcare exchange (medical, dental, vision).
Lead Customer Engagement Coordinator
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves ensuring our customers derive ongoing value from our platform. You will manage various customer renewals, identify growth opportunities, and ensure satisfaction at every stage of their journey. - Manage the full renewal lifecycle for a large portfolio of customers - Create quotes, process orders, track forecasts, and collect purchase orders - Support agreement negotiations in partnership with internal stakeholders - Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities - Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement - Partner with Account Executives to support upsell and cross-sell motions - Maintain accurate records and contribute to forecast accuracy and account health Qualifications - Passion for helping customers succeed and a drive to make an impact - Grit and resilience; energized by challenges and persistent in finding solutions - Exceptional organizational skills and attention to detail to manage multiple priorities - Curiosity around SaaS, technology, or workforce development - Basic understanding of business development, sales, or customer success - Comfortable using various communication methods (emails, calls, meetings, webinars) - Business sense and ability to analyze data to address customer situations - Strong communication, organization, and time management skills - Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process Benefits - Blended workplace with remote or hybrid setups depending on the role - Mission-driven and guided by strong culture pillars - Commitment to diversity and belonging - Culture of trust, autonomy, and collaboration - Focus on lifelong learning and team member growth - Competitive compensation packages and comprehensive medical coverage - Unlimited PTO and wellness reimbursements - Access to a Pluralsight subscription and professional development funds
Sales Customer Representatives
Summit Sky ConsultingSummit Sky Consulting is actively seeking highly motivated, goal-oriented Sales Customer Representatives to join our growing remote team, offering a fully work-from-home opportunity that allows you to build a rewarding career while delivering exceptional service and driving sales performance from the comfort of your own home.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves working remotely as a Sales Customer Representative, focusing on building relationships and driving sales performance. - Build virtual relationships with pre-qualified clients - Provide tailored financial solutions (Life Insurance, IUL, Annuities) - Present strategies via Zoom or phone - Manage your pipeline using our CRM system Qualifications - Strong communicator with virtual sales experience a plus - Independent, motivated, and results-driven - Passionate about helping families achieve financial security Requirements - No experience required - we will train you - This is a 1099 commission-only role Benefits - Uncapped commission and unlimited earning potential - Flexible schedule, fully remote work-from-home setup - Full time with lots of opportunity to grow - Pre-qualified leads (no cold calling) - Training, mentorship, and digital tools for success - Access to life insurance, medical and healthcare exchange benefits
Entry-Level Health Benefits Liaison
Lisa RusselSince 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves joining the customer service leadership team and offers flexibility, growth, and meaningful impact. - Customize your schedule and work from home, giving you time for what matters most - Join a nurturing team that values your success and personal well-being - Learn from experienced leaders dedicated to helping you excel in customer service management - Rewarding top performers with unforgettable travel experiences - Comprehensive coverage to protect your well-being - Specialized training programs to sharpen leadership and management skills - Enjoy security, representation, and a supportive community Qualifications - Commitment to delivering exceptional customer service - Strong communication and interpersonal skills - Ability to lead and inspire teams to achieve outstanding results - Desire for professional growth while maintaining a healthy work-life balance Company Description
