Role Description We are seeking Seasonal Customer Experience Advisors that will serve as subject matter experts for pre-purchase inquiries and post-purchase order management for all Sun Home products, including saunas and cold plunge systems. In this role, you will handle escalated customer issues, troubleshoot complex logistical issues, and bring all issues to timely and satisfactory resolution. You’ll collaborate closely with Technical Support, Product, Operations, and Sales, helping to ensure all customers receive fast, knowledgeable, and empathetic support — true to our brand standards. This position will work remotely. Operating days are Monday-Friday and Tuesday-Saturday. This is a full time, non-exempt role. Responsibilities - Handle direct customer inquiries and/or escalated support tickets from Customer Service within one business day via Phone, Email, Chat, and SMS channels - Maintain clear case documentation in customer ticketing system, product logs, and project management tools - Collaborate with Product, Operations, and Sales teams on recurring issues - Contribute to internal training and knowledge base improvements - Identify process improvements and communicate to team manager Qualifications - 1-2 years in customer service, hardware or wellness products strongly preferred - Excellent problem-solving and communication skills - Ability to multi-task across systems and documents while maintaining a professional composure to customers and partners - Ability to explain technical issues in brand-aligned language with customer experience top of mind - Strong written and verbal communication in English - Experience with CRM, helpdesk, website and work management tools (Gorgias, Shopify, and Clickup preferred) - Proficient in collaborative and organizational tools, such as Slack, Microsoft Office Suite, and Google Suite - Leads all actions with a customer-first, resolution mindset Seasonal Duration & Ramp Period - Seasonal role spans August 2026 - January 2027 with the potential to extend based on business needs - Ramp up schedule: - August-October: intensive training with some execution - Sep 28th - Oct 2nd: autonomous execution as coverage for team offsite - November-January: autonomous execution with managerial support

Role Description Estamos en búsqueda de un asesor de atención al cliente para brindar servicio inicial a los leads potenciales de la compañía a través de los canales de WhatsApp y chatbots, resolviendo dudas, generando confianza y calificando su interés en los servicios de la empresa. El objetivo es identificar el nivel de intención del cliente potencial, derivarlo a los respectivos equipos comerciales, asegurando una experiencia fluida y de alta calidad desde el primer contacto. Responsibilities - Cumplir con los procesos de negocio adoptados por la Compañía y realizar las tareas establecidas por el Team Leader. - Conocer los servicios y productos de la Compañía para brindar información clara, precisa y oportuna a los clientes potenciales. - Gestionar y monitorear de manera activa los canales de WhatsApp y chatbots de la Compañía. - Responder de forma oportuna y profesional a los mensajes entrantes de leads potenciales. - Identificar las necesidades e intereses del cliente potencial mediante preguntas clave de calificación. - Determinar el nivel de interés y madurez del lead según los criterios definidos por la Compañía. - Derivar correctamente los leads calificados al equipo comercial correspondiente, con la información relevante documentada. - Registrar correctamente y de manera responsable todos los contactos con los leads en el sistema CRM. - Cumplir con los parámetros estándar y de calidad para las comunicaciones diarias con los leads, de acuerdo a lo aprobado por la Compañía. Qualifications - Más de 1 año de experiencia en atención al cliente digital. - Experiencia con chat en vivo o gestión de WhatsApp Business es un plus. - Habilidades de comunicación escrita, empatía y capacidad de escucha. - Experiencia mínima en CRM (deseable). - Deseable: Experiencia personal en trading en Forex, CFD o mercado de valores (no excluyente). - Disponibilidad para trabajar de forma remota con buena conexión a internet. Benefits - Bonos mensuales basados en la performance en USD. - 21 días hábiles de vacaciones al año. - Suscripción ilimitada a Udemy Business. - Eventos corporativos y actividades de team building. - Oportunidades de desarrollo profesional y personal en un entorno de rápido crecimiento.

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. • Accurately document enrollment requests and status changes. • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. • Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

• Proactively build your borrower “book of business” - comprised of passionate real estate investors looking to grow their own businesses • Operate as “Champion of the Customer” for all borrower needs • Engage and support your clients’ needs - on their timetables - including occasional weekend and evening coverage • Advise borrowers throughout the origination experience - particularly as it relates to pricing, valuation, rehab project scope-of-work • Attend local and regional industry events - including REA meetings and conference • Delivering a complete loan application file ready for underwriting • Driving higher repeat business to produce incremental growth to each borrower relationship • Contribute to projects that improve the business and effectiveness of the team • Partnering with your customers to qualify for the right mortgage for their situation, obtain required documentation, and guide them through the application process • Operate as the champion for any and all matters specific to your customers • Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Deliver and own communication for material updates (e.g. new state licensing, new product, process changes, credit policy) • Work cross functionally with the Operations team to help resolve and mitigate any customer or loan issues • Support and empower to your teammates in order to win as a team