• Supervises WC claims staff in their day-to-day operations • Assists Claims Manager with recruitment, interviewing, and onboarding new staff • Ensures staff compliance with Workers’ Compensation laws and regulatory reporting requirements • Ensures optimal team performance through ongoing training and performance evaluations • Provides technical and jurisdictional guidance to claims staff regarding complex issues • Acts as a liaison by recommending and executing final resolutions for clients and employees • Participate in customer claim reviews and presentations • Ability to travel overnight and attend meetings if required

• Organize, mentor, and develop a high-performing team of field and/or virtual appraisers. • Assign, monitor, and prioritize appraisal workloads to meet service level agreements (SLAs) and company objectives. • Conduct regular team meetings to share updates, resolve issues, and encourage engagement. • Review complex or high-value claims for estimate accuracy, policy compliance, and state regulatory adherence. • Implement and manage quality assurance programs to ensure consistent and accurate appraisals. • Stay current on repair laws, parts/materials pricing trends, and insurance industry best practices.

• Enhances branch profitability, control and growth through effective leadership. • Works with executive leadership to formulate and execute strategic plans. • Assesses branch needs, market conditions, and competitive landscape. • Identifies strategies to maximize sales and profits. • Critically analyzes data and translates that into a plan of action. • Challenges and motivates Team Members in an atmosphere of mutual respect, while establishing expectations, setting standards and providing timely, effective feedback. • Communicates to Team Members company, district and branch initiatives. • Directs Branch Managers and personnel in setting and accomplishing collection goals and monitors to ensure all personnel are following both the letter and the spirit of the FDCPA (Fair Debt Collection Practices Act). • Trains Branch Managers and personnel and monitors strict compliance with UDAAP (Unfair or Deceptive Acts or Practices). • Audits branch compliance with all company policies and procedures as well as state and federal guidelines, laws and practices. • Directly selects, trains, and manages performance of branch managers. • Provides highly visible and active guidance to all Team Members in the district.

Role Description The Supervisor, Revenue Cycle oversees day-to-day billing coordinator operations and directly contributes to claim submission, denial resolution, and AR follow-up. Reports to the Manager, Revenue Cycle. Accountable for team-level delivery on clean claim rate, denial management, timely filing, and AR targets. Hands-on, active RCM billing experience is a non-negotiable requirement for this role. - Supervise billing coordinators daily — queue assignments, workflow oversight, and productivity. - Conduct first-line quality review on flagged claims; enforce documentation and coding standards. - Monitor payer timely filing windows; ensure no claim expires due to late submission. - Own denial triage, assignment, and resubmission workflow; escalate systemic trends to the Manager with root cause documentation. - Drive AR follow-up across the team with focus on 30+ and 90+ day buckets. - Support weekly AR reconciliation, rate validation, and month-end close activities. - Enforce note-lock compliance with Clinical Operations; run month-end sweep to close with zero unbilled encounters. - Lead daily huddles and weekly 1:1s; deliver coaching, written feedback, and performance documentation. - Partner with the Manager on coordinator onboarding and ongoing training. - Step in to produce claims, work denials, and follow up on AR when volume or staffing requires; maintain audit-ready records. Qualifications - Production-level proficiency in Office Ally and Availity — able to step into any coordinator queue and execute. - Working knowledge of eClinicalWorks (eCW) or comparable EHR. - Full command of the claim lifecycle: eligibility, coding, modifiers, submission, denial, appeal, and posting. - Medi-Cal billing rules; experience across ECM, CalAIM, and managed care programs. - Microsoft Excel and Google Workspace for AR, production, and denial reporting. - Proven ability to supervise, coach, and hold staff accountable while maintaining personal production. - Written communication for coaching documentation, denial appeal letters, and payer correspondence. Preferred Qualifications - Direct experience in ECM, CalAIM, or Community Supports. - Familiarity with IEHP, Molina, CalOptima, Health Net, and Anthem portals and requirements. - Experience with capitated PMPM and per-encounter billing models. - Experience reading Power BI or comparable BI dashboards. Competencies - Team leadership — holds coordinators to production and quality standards; models expectations through direct execution. - Operational discipline — runs the queue, closes the day, owns the week. - Payer fluency — maintains current knowledge of each health plan’s rules and timelines. - Analytical rigor — reads production and denial reports; identifies patterns and proposes fixes. - Execution under pressure — month-end close, payer deadlines, audit requests. - Integrity — will not submit or allow a claim that cannot be supported by documentation. Requirements - Education: Associate’s degree in business, healthcare administration, or related field required; Bachelor’s preferred. Equivalent RCM experience considered. - Experience: Minimum 3 years of current, hands-on RCM billing experience required — claim submission, denials, appeals, and AR. Minimum 1 year supervisory or team lead experience over billing staff required. Medi-Cal or managed care experience preferred. - Certification (preferred): Revenue cycle or billing credential preferred. - Schedule: Monday through Friday, 8:30 AM – 5:00 PM PST (required, non-negotiable). - Travel: None. Fully remote within California. - Location: California residency preferred. - Compensation & Benefits: Range set by People Team, commensurate with experience. Full benefits included. Benefits - Medical, dental, and vision insurance - Paid time off + holidays - Competitive pay - Remote work flexibility - Professional growth and development opportunities