• AECOM seeks an experienced Executive for our Army Account Team. • This position will be a Client Account Manager (CAM) role as part of our growth-focused National Government’s DOD program. • The CAM is a high-visibility role that provides selected candidates with an opportunity to influence AECOM’s internal strategy through client development leadership while building long-term relationships with internal and external stakeholders. • The Army CAM will be part of AECOM’s National Governments Team and report to the US Defense Director. • The CAM will drive sustainable and reproducible Account growth for the DOD Army Team within National Governments. • Specific responsibilities include Strategic Direction, Account Plan Development, Account Performance management, Client Relationships management, Compliance and Performance / Risk Assessment. • The CAM will develop and execute strategic and client account plans that will achieve annual targets and grow the program year over year.

• Create and implement a multi-year Customer Development Plan for each strategic account in close co-ordination with internal stakeholders as well as the assigned customers. • Maximize revenue opportunities from the assigned customers. • Create new opportunities focused on WFS core products and explore potential new revenue streams. • Conduct regular QBRs, using them as an opportunity to enhance our strategic partnership and build new business in addition to reporting professionally on our SLAs/KPIs. • Work closely with regional and local P&L owners, regional and local commercial teams to ensure that our approach and interaction with strategic accounts is well aligned and has the support of the regional and local teams. • Develop key commercial contacts within the countries so that they become part of the extended account team serving our key accounts. • Communicate account strategies clearly and regularly within the organization, build support for the assigned accounts from all key functions such as Ops, IT, Finance, etc. • Keep pipeline and account management activities up to date through the provided pipeline management tools/CRM system. • Manage and co-ordinate all pricing requests/tenders from the assigned accounts, working closely with the regions and the tender management team to provide a timely, accurate and competitive tender response. • Act as the escalation point for major issues/complaints from the assigned customer group. • Co-ordinate internally to resolve such issues and respond promptly to customers to close out the complaints. • Ensure that the strategic customer contracts database is up to date, ensure the organization is proactively working on key renewals and orchestrate the internal resources, communication and support required to ensure key contracts are renewed with a win/win outcome. • Work closely with the regional P&L and commercial teams on the annual target setting process for the strategic account program, ensuring alignment and buy-in on the targets.

• Solicit, present products, and sell to both new and existing customers. • Gain comprehensive knowledge of PGW Auto Glass product literature to convey product information and availability to customers effectively. • Identify and research potential customers who could benefit from PGW's products or services. • Travel within the territory, utilizing time and territory management skills to promote PGW. • Collaborate with the operations team to deliver an exceptional service experience for our customers. • Establish and nurture strong relationships with customers to build trust and loyalty. • Provide excellent customer service by addressing concerns, answering questions, and ensuring a positive experience. • Continuously maintain and update the company’s CRM. • Comply with established company policies and procedures. • Assume other duties as assigned.

• Supports the day-to-day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to customers. • Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs. • Grows relationships with customers and suppliers. • Manages projects, receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, and processes returns. • Runs daily reports and resolves customer and order issues.