Role Description At Counterpart Health (CPH), we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. The CPH Program Manager will own the performance and outcomes of our provider engagement and growth programs, shaping how they run, surfacing risks early, and making the calls that keep them on track. You will keep a real-time pulse on how specific programs, initiatives and maturity stages are performing, translate that into concise reporting for leadership, escalate issues before they become blockers, and be comfortable picking up the phone with practice staff and providers when the team needs an extra set of hands for outreach or follow-up. As a Senior Market Operations Program Manager, you will: - Program ownership: Own the end-to-end operating model and outcomes for provider engagement and growth teams programs, initiatives and roll outs, including timelines, milestones, dependencies, and whether the program delivers their intended results. - Lead cross functional teams: Drive progress through influence, data and timelines. - Analytics & leadership decision support: Track program status and performance through various data sources. Translate the numbers into concise, on-cadence updates for senior leadership. - Issue flagging & escalation: Spot risks and blockers early and route them to the right owner. Maintain clear escalation pathways. - External stakeholder engagement: Fill gaps as needed on growth and provider engagement work, including initial outreach to practices and providers. - Cross-functional coordination: Partner with market operations, growth, provider engagement, analytics, and commercial teams to align programs on strategy and direction. - Operating model & process design: Design the operating model and playbooks that let provider engagement and growth programs scale. Success in this role looks like: - First 30 days: You’ve built a working understanding of the in-flight provider engagement and growth programs, met the key internal and external stakeholders. - By 60 days: You’ve stood up a consistent reporting cadence for senior leadership, taken ownership of 2–3 in-flight programs. - By 90 days: Leadership has a reliable, weekly view into program health. Escalation pathways are documented and being used. - Longer term: You’ve become the operating spine for CPH’s provider engagement and growth programs. Qualifications - You’re exceptionally organized and are energized by keeping many moving pieces on track without losing detail. - You have experience building and monitoring physician network programs and/or clinical operations. - Healthcare or value-based care is a must, and PMP certification or an MBA is preferred. - You’re fluent with data, comfortable pulling, interpreting, and communicating program metrics. - You have strong judgment on when to escalate, and you’re comfortable pushing an issue upward. - You’re confident and warm with external stakeholders. - You bring 5+ years of program management, operations, or client-facing experience. - You thrive in a fast-moving, early-stage environment where priorities shift and speed matters. Benefits - Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews. - Physical Well-Being: Comprehensive medical, dental, and vision coverage. - Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. - Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews. - Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents. Company Description In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives.

• Program ownership: Own the end-to-end operating model and outcomes for provider engagement and growth teams programs, initiatives and roll outs, including timelines, milestones, dependencies, and whether the program delivers their intended results. Design how these workstreams run, keep them aligned and moving, and make the calls needed to hit the outcomes leadership is counting on. • Lead cross functional teams and drive progress through influence, data and timelines. • Analytics & leadership decision support: Track program status and performance through various data sources. Translate the numbers into concise, on-cadence updates for senior leadership. Provide recommendations for the priority calls, tradeoffs, and mitigations leadership should make, and influence where the programs focus next. • Issue flagging & escalation: Spot risks and blockers early and route them to the right owner. Maintain clear escalation pathways so decisions happen fast and the right stakeholders are looped in at the right time. • External stakeholder engagement: Fill gaps as needed on growth and provider engagement work, including initial outreach to practices and providers, follow-up on engagement touchpoints, and direct conversations with practice staff and providers to keep momentum. • Cross-functional coordination: Partner with market operations, growth, provider engagement, analytics, and commercial teams to align programs on strategy and direction. Lead through influence across teams you don't own, drive decisions to resolution, and hold the group accountable to outcomes. • Operating model & process design: Design the operating model and playbooks that let provider engagement and growth programs scale, setting the standards and practices other teams follow rather than only documenting what already exists.

Role Description As a Program Manager at ApotheCom, you'll play a key role in delivering high-quality medical communications projects from start to finish. Working closely with cross-functional teams and clients, you'll oversee project planning, timelines, budgets, and day-to-day execution to ensure projects are delivered on time, within scope, and on budget. - Manage multiple medical communications projects throughout the project lifecycle. - Develop and maintain project plans, timelines, budgets, and status reports. - Coordinate cross-functional teams to ensure projects are delivered on time and to a high standard. - Serve as a key point of contact for internal teams and support client communications. - Monitor project scope, risks, timelines, and budgets, proactively identifying and resolving issues. - Support proposal development, project scoping, and budget creation for new initiatives. - Track project finances, including forecasting, invoicing, reconciliation, and budget reporting. - Coordinate project meetings, document action items, and ensure clear communication across teams. - Prepare project documentation, presentations, and client materials. - Drive operational excellence by maintaining accurate project records and supporting continuous process improvements. Qualifications - Bachelor's degree preferred. - 2-4 years of project or program management experience within medical communications, healthcare communications, or a related agency environment. - Experience managing multiple projects simultaneously in a fast-paced, client-focused environment. - Strong organizational, financial, and problem-solving skills. - Excellent written and verbal communication skills with the ability to build strong relationships with clients and internal teams. - Highly detail-oriented with exceptional time management and prioritization skills. - Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint. Benefits - Health coverage - Retirement plan - PTO - Attractive rewards package - Excellent training and development opportunities - Supportive and friendly environment - Opportunity to achieve your potential Company Description ApotheCom is an exciting leader in the field of medical communications. Drawn together from several backgrounds including the pharmaceutical industry, research, marketing, medical and regulatory writing, sales, publishing, digital media and design, we have the experience and all-round ability to conceive and deliver the best quality medical communications programs.

• Own the PR programs. Own PR end-to-end — media-director relationships, free-media outlets, pitching, source interviews, and reach/list-access growth; build and tend press, podcast, and media relationships by phone and in person; pitch stories and secure placements and guest spots in interviews, articles, and podcasts; field inbound press inquiries; monitor brand mentions and reputation. • Run the book and credibility programs. Coordinate book publishing end-to-end — edits, endorsements, press kit, print, distribution; assemble and coordinate written and video book reviews; lead production of testimonial, interview, and review video, pulling the video pod. • Build partnerships, advisors, and community. Build and maintain advisor relationships and the program components around them — workshops, e-course, advisor-CRM stewardship, workshops, workbooks, book shipments, Thrive Groups, meet-and-greets, advisor conferences; build referral and strategic partnerships; grow the meetup and community presence; maintain the map of key external relationships and their owners. • Own your part of conferences, sponsorships, and speaking. Recommend which conferences and sponsorships are worth attending (the EVP decides with you); attend and represent the brand on the ground; extract maximum value from each sponsorship — logo, booth, attendee list, inclusions; secure and prepare speaking slots and panels; own how leads are captured and followed up from each event or program, think about final results and work backward from there. • Run the radio and podcast programs. Develop the radio and podcast program content with help from others including the Fund 17 and Thriving Families stakeholders and manage earned-media campaigns into relationships that benefit us. • Source pod talent. Source and vet additional pod talent (e.g., a videographer, an assistant, an influencer, a writer) when needed; the EVP approves spend.