Role Description Do you enjoy streaming online, playing video games, or creating content for social media? Do people often ask you for assistance with troubleshooting their systems or when they are having connectivity issues? Are you comfortable providing remote support to others? If you answered yes to any of these questions, you may be ready to become a #Hartemate! Harte Hanks representatives provide remote support to customers of our entertainment, transportation, and restaurant clients. You will enjoy this role if you are comfortable using multiple handheld electronic devices and are passionate about helping others. Essential Responsibilities - Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience. - Ask probing questions and use critical thinking to determine root cause of the issue. - Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps. - Compose professionally written emails and follow proper escalation procedures. - Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools. Qualifications - Clear and understandable communication through verbal and written English. - Must reside in one of the following states: AR, FL, GA, KS, NC, OH, OK, PA, SC, TN, TX, VA. - Your own desktop or laptop computer with Windows 11 Operating System (Sorry No Apple, Chrome OS, or Tablets). - Additional Monitor (2 monitor minimum requirement). - Wired USB headset. - Ability to connect an ethernet cable to a wired modem connection (wireless and Wi-Fi modems are not allowed). - Windows 11 Operating system. - Smartphone for two-factor authentication. - Attached or embedded webcam on your personal device. - Strong customer service skills. - Analytical thinking and problem-solving. - Ability to navigate multiple windows and applications to provide accurate information to end user. - Ability to work flexible shifts based on business needs. - Familiarity with troubleshooting iOS (iPhone/iPad), Android (Handset/Tablet), Gaming Consoles (Xbox, PlayStation), Smart TVs (Samsung, Vizio, Amazon), Streaming Devices (Roku, Firestick) and Computer Browsers (Firefox, Chrome). - High school diploma or equivalent. - Must pass all assessments, system, and background checks. Benefits - Group Health and Wellness (Medical, Dental, and Vision). - Health Savings Account (HSA). - Educational Assistance. - Voluntary plans, including critical illness, accident, and hospitalization. - 401k plan with Company Match and Roth contributions with immediate vesting. - Pet Insurance, discounted legal services, employee discount programs, and more. Company Description Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

• Guides learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings. • Provides guidance on navigating credentialing systems and interpreting College and EL requirements. • Communicates with learners through phone calls, conference calls, texts, and emails to resolve credentialing issues promptly. • Monitors learner progress for large cohorts, identifying compliance risks, and implementing corrective actions. • Supports training and mentoring of Specialists I and II to build team capacity and process efficiency. • Collaborates cross-functionally to resolve escalated credentialing issues and improve workflow processes. • Maintains accurate documentation and records within credentialing systems to track learner progress, compliance status, and outcomes.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email. This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: - You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. - You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. - You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. - You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: - Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services. - Provide guidance and mentorship to CSS II team members to enhance team performance and efficiency. - Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills. - Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution. - Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes. - Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders. - Proactively improve customer support processes and contribute to the development of best practices and training materials for the team. - Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention. - Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for this role: - 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions. - Full bilingual proficiency (English/Spanish) is a must. - Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles. - Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism. - Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams. - Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects. - Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service. - Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced troubleshooting and documentation skills. - Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies. - Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business. An ideal candidate also has: - Experience supporting telematics systems, ELDs, and hours of service compliance. - Proven ability to mentor and coach peers to improve team performance and individual growth. - Data-driven mindset with experience analyzing trends and metrics to inform strategic decisions. - Considered a Plus: Multilingual skills in French or German The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $43,435—$58,400 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Role Description The Contractor Hub Support team is responsible for helping businesses onboard, pay, and manage contractors across the globe through Rippling's unified platform. Our customers rely on us to navigate complex payment workflows, contractor onboarding, tax documentation, compliance requirements, payroll schedules, and global banking operations. As the frontline experts for Contractor Hub, we partner closely with Product, Engineering, Payments Operations, Risk, Compliance, and Banking Operations to investigate issues, drive resolutions, and improve the customer experience. We solve high-impact problems where accuracy, ownership, and urgency matter. We're looking for customer-focused problem solvers who enjoy digging into technical issues, thrive in fast-paced environments, and are passionate about delivering an exceptional support experience. If you're excited by complex products, global payments, and working cross-functionally to improve both customer outcomes and our product, we'd love to meet you. What you will do - Become a subject matter expert on Rippling's Contractor Hub platform, including contractor onboarding, global contractor payments, payroll schedules, payment methods, tax documentation, compliance workflows, and payment statuses. - Own customer issues from initial contact through resolution, driving cases to completion while providing proactive updates and clear expectations. - Support customers across multiple channels including email, chat, and video conferencing while maintaining high standards for responsiveness, professionalism, and customer empathy. - Investigate complex payment issues by analyzing payment timelines, banking workflows, FX processing, payroll schedules, payment statuses, funding flows, and contractor lifecycle events. - Troubleshoot contractor onboarding issues including identity verification, tax forms, bank account setup, contractor invitations, and account activation. - Partner closely with Engineering, Product, Risk, Compliance, Payments Operations, and Banking Operations to escalate issues, drive investigations, and advocate for timely customer resolutions. - Clearly explain product behavior, platform limitations, and payment workflows to customers, translating technical concepts into simple, actionable guidance. - Identify recurring customer pain points and contribute to improvements in internal documentation, troubleshooting guides, support workflows, and customer-facing help content. - Document investigations thoroughly using internal systems to ensure accurate case history and smooth cross-functional collaboration. - Maintain strong case hygiene by prioritizing workloads effectively, meeting SLAs, and balancing speed with quality. - Contribute to team knowledge sharing by mentoring peers, surfacing product insights, and helping improve operational excellence across the support organization. - Deliver a world-class customer experience by demonstrating ownership, accountability, and a customer-first mindset in every interaction. Qualifications - Bachelor's degree or equivalent practical experience. - 2–5 years of experience supporting SaaS products in a customer-facing technical support role. - Experience troubleshooting complex software or financial technology products with strong analytical and problem-solving skills. - Demonstrated ability to investigate issues across multiple systems rather than relying solely on documented troubleshooting steps. - Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. - Strong attention to detail with the ability to identify root causes, recognize patterns, and make sound decisions with incomplete information. - Proven ability to manage multiple priorities simultaneously while maintaining high quality and meeting SLAs in a fast-paced environment. - Comfortable collaborating across Product, Engineering, Operations, and other cross-functional teams to resolve customer issues. - Strong customer empathy and a sense of ownership, with a track record of following through until problems are fully resolved. - Experience working with CRM and support platforms such as Zendesk, Salesforce, or similar case management systems. - Ability to learn complex products quickly and adapt to rapidly changing processes and product capabilities. - Ability to work primarily Monday - Friday aligned with US business hours. This role is part of a global support organization and requires participation in a rotational 24/7 coverage model to support customers across multiple regions and time zones. Preferred Qualifications - Experience supporting payroll, global payments, contractor management, fintech, HRIS, or workforce management products. - Familiarity with payment rails such as ACH, Wire, SWIFT, SEPA, or international payment processing. - Experience supporting products involving banking integrations, compliance, KYC, tax documentation, or global workforce management. - Experience working in a high-growth SaaS or fintech environment where ambiguity and rapid product evolution are common. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com. This role will receive a competitive salary + benefits + bonuses. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. Base Pay: $22.19-$23.49