• Manage and service key Health Plan accounts • Support membership growth through proactive account management • Collaborate with internal leadership, operations, and administrative teams • Resolve account issues and address client needs • Coordinate group renewals, including rate submission and employee meetings • Maintain relationship with Geisinger Health Plan organizational entities • Keep informed on managed care industry trends

• Drive new business and account expansion by prospecting and closing deals • Collaborate with marketing, product, and customer success leadership • Engage in proactive outreach, field visits, and industry conferences • Deliver targeted product demonstrations highlighting WeVideo’s platform value • Maintain deep understanding of higher education policies and industry trends • Consistently manage sales activities, pipeline status, and forecasted revenue

• Own the full enterprise sales cycle for strategic accounts in the North American market, from initial engagement through close and expansion. • Drive net-new revenue by acquiring and growing high-value enterprise accounts aligned with Omilia's Ideal Customer Profile across banking, healthcare, insurance, and utilities sectors. • Build and maintain executive-level relationships (C-suite, VP of CX, VP of IT, COO) within target accounts, positioning Omilia as the preferred AI-powered contact center automation partner. • Develop and execute account strategies, territory plans, and pipeline forecasts that meet or exceed quarterly and annual revenue targets. • Act as the primary commercial authority for your accounts, coordinating cross-functional resources — Solution Consulting, Professional Services, Customer Success, Legal — to ensure successful outcomes. • Represent the voice of the customer internally, contributing market and competitive intelligence to product, marketing, and leadership to influence go-to-market strategy. • Prospect and qualify enterprise opportunities through a combination of outbound activity, partner referrals, marketing-sourced leads, and executive networking. • Build and maintain a self-generated pipeline of 3–4x quarterly quota coverage, with a disciplined focus on ICP accounts in banking, insurance, healthcare, and utilities. • Map target accounts across multiple buying centers (CX, IT, Operations, Procurement, Finance) and identify the right entry points for executive engagement. • Leverage intent data, industry event calendars, and partner ecosystems (system integrators, CCaaS vendors) to identify in-market opportunities at the earliest possible stage. • Develop and execute territory plans on a quarterly basis, aligning prospecting activity to revenue goals and reporting progress to VP of North American Enterprise Sales. • Lead structured discovery engagements to diagnose prospect pain points, map decision-making structures, and define compelling business cases tied to measurable ROI. • Translate prospect challenges (containment rates, AHT, agent attrition, digital deflection) into quantified value narratives anchored to Omilia's platform outcomes. • Position Omilia's full portfolio — OCP, miniApps, Diamant, Pathfinder, CoPilot, Agentic Self-Learning — in the context of each prospect's specific automation maturity and technology stack. • Facilitate executive alignment sessions, including live demos, proof-of-concept scoping, and outcome-based business reviews, in partnership with Solution Consulting. • Identify competitive displacement opportunities where prospects are running on legacy IVR, competing conversational AI platforms, or in-house NLU builds. • Develop and present executive-level proposals, RFP responses, and solution overviews in collaboration with Solution Consulting and Pre-Sales Engineering. • Manage complex, multi-stakeholder sales cycles (typically 6–18 months) involving procurement, IT, legal, compliance, and CX/operations teams. • Orchestrate internal deal teams — Pre-Sales, Legal, Deal Desk, Finance — to structure proposals that meet prospect requirements while protecting Omilia's margin and risk posture. • Navigate procurement and vendor assessment processes, including security reviews, RFP/RFI responses, and SOC 2 / HIPAA / PCI-DSS compliance questionnaires. • Build and maintain multi-threaded relationships at each strategic account, ensuring no deal is dependent on a single sponsor or champion. • Anticipate and resolve deal-level obstacles — budget cycles, internal champion transitions, competitive re-evaluations — with proactive stakeholder engagement and creative commercial structuring. • Negotiate commercial terms, contract structures, and SLA agreements in alignment with Omilia's pricing and deal desk guidelines. • Structure multi-year, value-based subscription and platform agreements that align to prospect ROI expectations and Omilia's ARR growth objectives. • Partner with Deal Desk and Legal on Master Services Agreements, DPAs, and order forms, ensuring commercial velocity without exposing Omilia to unacceptable contractual risk. • Apply judgment on discounting, payment terms, and contract flexibility within approved parameters, escalating to VP-level for exceptions. • Maintain accurate and up-to-date opportunity and account data in CRM (Salesforce), including pipeline stage, close dates, deal size, and activity logs. • Provide a rigorous, data-supported weekly forecast to the VP of North American Enterprise Sales, with explicit risk and upside commentary per opportunity. • Contribute to monthly and quarterly business reviews with pipeline trend analysis, competitive intelligence, and win/loss learnings. • Ensure all discovery, demo, and negotiation activity is logged in Salesforce in real time to enable accurate territory and business planning. • Collaborate with Customer Success and Professional Services at handoff to ensure a smooth transition and set the foundation for long-term account expansion. • Identify and develop upsell and cross-sell opportunities within the existing customer base, growing account ARR through adoption of additional Omilia miniApps, modules, and services. • Conduct periodic strategic account reviews with key customers, positioning new capabilities (Agentic Self-Learning, Pathfinder, CoPilot) as the customer's automation roadmap matures. • Act as executive sponsor and internal advocate for strategic accounts, ensuring post-sale commitments are met and renewal risk is identified and mitigated early. • Participate in field marketing events, industry conferences (e.g., CCW, CX Summit, Money 20/20), and executive briefings to strengthen brand presence and generate pipeline. • Represent Omilia's thought leadership on conversational AI, CX automation, and voice biometrics in prospect and partner engagements. • Contribute competitive and market intelligence back to Product, Marketing, and Sales leadership to inform roadmap and go-to-market strategy.

• Build and Maintain Trusted Partnerships: Foster long-term relationships with economic buyers and decision-makers, positioning Equifax as a "trusted advisor" through consistent value delivery. • Consultative Engagement: Deeply understand client business models to anticipate needs and position optimal, semi-complex solutions across the full Equifax portfolio. • Performance Reviews: Lead account strategy and conduct periodic business reviews to ensure alignment between customer imperatives and Equifax solutions. • Full-Cycle Sales: Drive the end-to-end sales process, from aggressive pipeline development and RFI/RFP responses to closing opportunities. • Growth Strategy: Define and execute sales strategies that maximize revenue growth and profitability across the entire customer/partner lifecycle. • Contract Management: Lead negotiations, handle contracting, and ensure ongoing contract compliance. • Cross-Functional Leadership: Mobilize and coordinate internal Equifax resources (pre-sales, solution experts, and delivery teams) to advance opportunities and ensure customer satisfaction. • Collaborative Planning: Direct account strategy and planning motions with cross-functional teams to streamline the delivery of complex solutions.