• Help define and maintain the product content model, including content types, fields, relationships, and reuse patterns • Establish taxonomy and tagging frameworks to enable discoverability and targeted delivery • Design content structures that support retrieval-augmented generation (RAG), including chunking, metadata, and semantic relationships • Design scalable information architecture systems across products, personas, and delivery channels • Define standards for modular, component-based content authoring and reuse • Partner with Product, UX, Engineering, Support, and Accessibility teams to align content with product experiences and workflows • Translate product and business requirements into structured content and architecture solutions • Collaborate closely with Content Engineers to ensure proper implementation of content models and standards • Act as a bridge between strategy, governance, and execution teams

Role Description - Plan, write, and edit blog content, including editorial topics aligned with SEO strategy and the marketing funnel. - Conduct keyword research and on-page SEO optimization, ensuring content is discovered organically by the target audience. - Create and manage email marketing flows, including lead nurturing and institutional communications. - Develop market educational content with the Customer Success and Sales teams, turning Wati into a Thought Leadership & Brand Educator. - Create and optimize landing pages focused on conversion, aligned with acquisition and lead generation campaigns. - Monitor content performance (organic traffic, rankings, engagement) and adjust strategy based on data. - Collaborate with Performance Marketing, Design, and Product teams to ensure message and brand consistency. Qualifications - Experience in B2B SaaS or martech. - Spanish & Portuguese speaker (required). - Fluent English (required). - Prior experience in content creation, copywriting, and on-page SEO. - Familiarity with SEO tools (e.g., Ahrefs, SEMrush, Google Search Console). - Experience with email marketing and automation platforms. - Familiarity with building landing pages (LP builder / CMS tools). - Analytical mindset and ability to connect content production to business metrics. Requirements - Nice to have: Experience in B2B SaaS or martech. - Knowledge of the WhatsApp automation / conversational AI market. - Experience producing content for multiple Latin American markets (ES-LATAM and PT-BR). - Fluency in Portuguese.

Role Description The Senior Content Manager will review all Public Sector and Key Account casework within the Service Level Agreement parameters to identify Clinical and UHC Hub questions. The content manager will mark in-scope items they will answer and return a summary to the assigned writer. The Senior Content Manager will also respond to National Account ad hoc questions for UHC-Owned products and services. This position is also responsible for the development, accuracy and quality of content used by proposal writers to respond to RFPs and renewals and will work with subject matter experts (SMEs) throughout the organization to maintain information housed in the proposal database. The Senior Content Manager may also be asked to contribute to projects that support team or department initiatives including, but not limited to, training and educating team members and proposal writers. - Review in-scope RFP documents to identify Clinical questions and provide summary of findings to proposal writers. - Respond to identified questions using standard proposal database responses, engaging SMEs or accessing information from various internal and external sites. - Manage multiple RFP deadlines in a fast-paced environment. - Edit responses obtained from SMEs in accordance with UnitedHealthcare’s Proposal Style Guide and corporate voice. - Comprehend each customer’s needs and customize responses, as applicable, to deliver maximum value to our internal and external customers. - Manage assigned proposal database library using Qvidian software to support evolving business needs. - Write, edit and update proposal content overviews, responses and writer guides. - Build and manage relationships with SMEs and other business partners to proactively ensure the quality and accuracy of content on an ongoing basis and as part of the annual review process. - Meet minimum quality, productivity and service metrics. - Develop high level of expertise and depth of knowledge on assigned topics/categories and possess the ability to educate proposal writers on content and/or sources of information available to them. - Become proficient with UHG’s products/offerings to better support team needs. - Collaborate with and receive direction from the Proposal Content Team Manager, Team Lead and Pod Lead by applying best practice editorial and content manager processes. - Support activities focused on increasing adoption, utilization, usability and user satisfaction for database structure and ease of use. Identify and deliver training/education in support of these activities. - Collaborate with UnitedHealth Group service units and sister companies to assure database integrity as well as appropriate language and overall messaging. Qualifications - 3+ years of health care industry experience in a proposal development role (content mgmt., proposal writing, business development, proposal quality review) - 3+ years of experience writing, editing, oral and interpersonal communication skills within a business setting - 3+ years of experience with project management and ability to deliver results as part of a team and/or as an individual contributor - Advanced proficiency in Microsoft Word, Excel and PowerPoint (formatting experience and/or working with templates) Requirements - Bachelor’s degree in Technical Writing, Journalism, English, Communications or related field - Qvidian Proposal Automation software experience - Familiarity with Microsoft Copilot, including prompt writing and AI-assisted productivity in Microsoft 365. - Solid Web-based communications and content management system experience. - Excellent organizational skills and the ability to manage and deliver multiple tasks efficiently, effectively and on time in a metrics-based organization - Proposal and/or clinical/wellness experience Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements)

• Evaluate a wide variety of games, often in early or in-development builds, setting up and troubleshooting builds where required, identifying technical issues, and ensuring appropriate access is provided to internal stakeholders. • Review incoming games and prototypes, providing clear and constructive feedback on gameplay, accessibility, strengths, risks and commercial potential, while developing an understanding of both developer and player perspectives. • Support the identification and progression of commercially promising games through Team17's Greenlight process, helping assess their suitability for the Team17 and wider Everplay publishing labels. • Prepare objective and insightful game evaluations and recommendations, communicating key findings and supporting investment discussions across games at different stages of development. • Contribute to Team17's Greenlight process by working closely with colleagues across Content, Production, Marketing and other departments to help identify and progress the strongest publishing opportunities. • Attendance at global industry events and conferences will be required, representing Team17.