Role Description We are looking for an experienced and performance-driven Team Lead to lead our IT, DE and TR sales team — our most strategically important markets. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management. You will lead a team of up to 12 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities. - Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit. - Monitor daily performance dashboards, identify trends, and implement corrective actions quickly. - Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching. - Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations. - Set clear sales targets and ensure consistent accountability across the team. - Analyze team performance and provide clear reporting and insights to management. - Foster a culture of ownership, transparency, high performance, and continuous improvement. - Ensure compliance with internal processes, quality standards, and company policies. Qualifications - 2+ years of experience leading sales or call center teams of 10+ people. - Fluent English is required. Proficiency in Turkish, Italian, and/or German will be considered a strong advantage. - Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics. - Proven ability to coach, motivate, and develop high-performing sales teams. - Excellent communication, leadership, and organizational skills. - Ability to thrive in a fast-paced, performance-driven environment. - Experience in iGaming, sales, or customer retention is a strong advantage. Benefits - Competitive salary with performance-based bonuses. - 100% fully remote (if Belgrade hire then hybrid). - Full onboarding and ongoing leadership development. - International, supportive, and high-performance working environment. - Clear opportunities for career growth within the business.

Role Description En IBR LATAM, empresa líder con más de 16 años en el mercado, nos encontramos en la búsqueda de los mejores talentos para nuestra campaña Claro VTR. Si tienes perfil persuasivo y buscas crecimiento profesional, ¡únete a nuestro equipo! Puesto Disponible: Asesor de Retenciones Claro - Sede Santa Anita Qualifications - Experiencia 3 a 6 meses en Call Center - Habilidades de manejo de objeciones, escucha activa y persuasión - Orientación a resultados - Tolerancia a la presión - Comunicación asertiva Requirements - Ingreso a planilla desde el primer día de capacitación - Capacitación corta: Solo 10 días de formación teórica - OJT: Acompañamiento práctico y dinámico - Línea de carrera: Oportunidades de ascenso a partir del 6.º mes - Pagos puntuales: Excelente clima laboral y estabilidad - Opción de pasar a remoto al 3° mes - Propuesta Económica: - Sueldo fijo S/ 1,130 - Comisiones ilimitadas - Bono de Bienvenida S/100 - Bono de Permanencia S/400 - Bono de Movilidad - Planilla Completa - Horario de Gestión (Presencial): - Rango horario: Lunes a Domingos 12:00 pm a 22:00pm (48 horas semanales) - Descanso: Sábado o Domingo Benefits - Ingreso a planilla desde el primer día de capacitación - Capacitación corta de 10 días - Oportunidades de ascenso a partir del 6.º mes - Excelente clima laboral y estabilidad - Opción de pasar a remoto al 3° mes

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment • Document each call efficiently and accurately • Monitor and track individual as well as call center goals, productivity metrics, and statistics • Provide superior customer service to Medcor's clients and employees • Complete accurate assessment of symptoms and/or concerns utilizing Medcor’s Triage Algorithms • Follow HIPAA Compliance Policies

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment • Document each call efficiently and accurately • Monitor and track individual as well as call center goals, productivity metrics, and statistics • Reflect all shift activities using the phone system and be responsible for personal schedule adherence • Provide superior customer service to Medcors clients and employees • Complete accurate assessment of symptoms and/or concerns utilizing Medcors Triage Algorithms • Follow HIPAA Compliance Policies