• The Executive Claim Analyst is a key member of the Casualty Claims Department reporting to the Director, Casualty Large Loss and Litigation. • Handle first and third party claims in a quality manner and meet our high standards of accuracy, efficiency, quality customer service, and regulatory compliance. • Display ownership in handling a pending of the company’s most catastrophic bodily injury claims and demonstrate a continual high level of technical competency in: Coverage analysis and determinations; Catastrophic claim investigation; Claim strategy formulation and execution; and The ability to accurately and effectively evaluate, reserve, negotiate, and resolve complex claims within prescribed authority levels. • Analyze policy language in conjunction with specific loss facts to reach appropriate and timely coverage decisions, then communicate those decisions via Reservation of Rights, disclaimers, etc. in compliance with state statutes and regulatory requirements. • Determine and execute an investigation and evidence preservation strategy to uncover needed information and preserve evidence, witnesses, testimony, etc. essential to our Members’ defenses. • Identify liability and damages’ defenses available to the Member and execute a strategy to achieve them. • Establish appropriate initial loss and expense reserves on complex and severe cases and continually evaluate the file for adequacy, accuracy, and adherence to reserving guidelines. • Regularly and timely draft and present Large Loss Notice evaluations (and other detailed reporting documents), as appropriate. • Keep agents and Members up to date on all claim developments and respond timely to inquiries from Members, agents, vendors, defense and plaintiff attorneys, etc. • Own data integrity in claim and policy administration system regarding claims within pending. • Obtain budgets and steward costs from outside vendors, including independent adjusters, defense counsel, and coverage counsel. • Effectively present and discuss facts of loss and present opinions on value and strategy in roundtable discussions to peers, claims management, and executive leaders. • Contribute as Subject Matter Expert facilitating internal training of colleagues on topics of special interest in consultation with claims leadership. • Support both internal and external business partners as casualty Subject Matter Expert in dealing with cross functional teams (underwriting, actuarial, etc.) and agency partners regarding technical/functional business requirements and business development. • Serve as a technical resource within the Casualty Department through mentoring and knowledge-sharing, whether one-on-one, in small groups, or presentations to the larger department.

• Own and support fraud detection and prevention strategies across the fraud lifecycle • Manage and optimize the fraud rules platform, including creating new rules, refining existing rules, testing changes, validating outputs, and monitoring performance • Analyze fraud detection results to identify false positive and false negative trends and recommend strategy changes that improve fraud capture while minimizing customer friction • Identify and respond to new and emerging fraud trends, attack patterns, and typologies across a broad range of fraud risks • Conduct root cause analysis of fraud events, losses, rule misses, and control failures, and translate findings into actionable recommendations • Use fraud tools, analytics, reporting, and available data sources to identify suspicious activity and support strategy optimization • Help build and mature fraud capabilities in a net-new or evolving environment, including supporting process development, rules governance, documentation standards, and performance monitoring practices • Partner cross-functionally with teams across risk, operations, compliance, legal, technology, product, and customer-facing functions to strengthen fraud controls and support strategic initiatives • Work with internal technology teams and third-party providers to enhance fraud systems, rules management capabilities, analytics, reporting, and detection tools • Monitor fraud trends and key performance indicators and communicate findings, risks, and opportunities to leadership and business partners • Prepare clear and concise documentation, analyses, summaries, and presentations related to fraud trends, rule changes, strategy performance, and control recommendations • Identify opportunities to improve workflows, controls, reporting, and fraud decision strategies, and help drive continuous improvement across the function • Support urgent or high-priority fraud issues requiring timely analysis, strategy adjustments, and cross-functional coordination • Protect confidential information and ensure proper handling of sensitive data in accordance with company expectations and standards • Demonstrate Ascensus’ I-Client service philosophy and Core Values of People Matter, Quality First, and Integrity Always® • Support additional projects and responsibilities as needed

• Design, implement, and maintain proactive monitoring and alerting systems • Build end-to-end monitoring solutions utilizing metrics, logs, and distributed traces • Configure alert thresholds based on real business impact while actively reducing notification noise • Develop and maintain intuitive, real-time dashboards for operational visibility • Implement monitoring automation from agent deployment to automated incident response • Administer, patch, and maintain monitoring platforms while optimizing resource and infrastructure costs • Author and maintain service maps, monitoring runbooks, and troubleshooting procedures

• The Senior Detection and Response Analyst role will provide ongoing support to the Regional Security Operations program. • Maintain effective 24x7 monitoring and detection services to internal and external clients. • Act as the point of escalation for all security incidents; provide expert level feedback regarding current monitoring and ways to improve it. • Assume the role of shift lead as needed, and fulfil this responsibility through leadership and guidance of ID team members, proactively prioritizing, identifying, analyzing and remediating threats. • Ensure that the ID Analysts’ daily work activity is completed to the required quality levels and timelines, by verifying that their responsibilities are executed, in accordance with the expectations set by the ID Team Lead. • Triage security incidents and perform in-depth analysis using Cyber Threat Intelligence, intrusion detection systems, firewalls and other boundary protection devices. • Maintain an understanding of the overall threat landscape (cyber, malware, botnets, phishing, DDoS, physical). • Provide 24x7 coverage to support the RSOC services; Participate in an on-call rotation. • Support Agentic SOC development through providing expert level feedback, tuning, and feature requests for our engineering team to support accurate machine speed response. • Train and mentor team members within the Incident Detection Team. • Improve the effectiveness and efficiency of day-to-day operations. • Assist with service requests from customers and internal teams. • Assist with containment and remediation of threats during incidents. Use an internal ticketing system to track investigated incidents and capture relevant details. • Support Incident Response efforts as needed, including providing counsel, working with the IR team, as well as other involved stakeholders within the organization and customers to drive forward remediation activities. • Conduct threat hunting activities based on internal and external threat intelligence. • Provide expert level feedback regarding current monitoring and ways to improve it. • Create and update daily and monthly reports. • Contributes to the creation of documentation to standardize processes and procedures, including playbooks to improve internal processes and procedures. • Use investigation findings to identify gaps and recommend security posture improvements. • Identify, recommend, coordinate, and deliver timely knowledge to support teams.