Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.
Technical Support Consultant
Location
EET (UTC+2) + 1 moreAll locations: EET (UTC+2) | EAT (UTC+3)
Posted
3 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Technical Support Consultant
SupportYourApp
Role Description Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Deliver outstanding technical support via emails and video calls; - Collaborate with internal teams to investigate and resolve customer issues efficiently; - Represent the company by ensuring a positive customer experience throughout the issue resolution process; - Develop strong product knowledge to provide accurate guidance and support; - Assist customers with customized reports and analysis using data visualization tools; - Monitor and troubleshoot connection issues using internal and external tools; - Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system; - Escalate complex technical issues to engineering teams when required to ensure timely resolution; - Maintain deep understanding of client solutions and meet KPI. Qualifications - Excellent English skills (at least C1 for both spoken and written); - 3-5 years of experience in customer and technical support role is a must; - Proven knowledge of the payments ecosystem mechanisms; - Ability to troubleshoot using databases & other technical tools; - Excellent customer-facing skills to ensure a positive customer experience; - Strong analytical thinking and research skills; - Ability to identify when an escalation to the Engineering team is required; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload). Requirements - Experience with SQL / Postman; - Experience with MongoDB, Tableau, Snowflake; - QA background. Benefits - Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
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