• Provide information about the company’s products or services; • Identify customer needs and achieve effective retention; • Ensure high standards of quality, productivity, and service.

• Schedule and coordinate delivery appointments for DME, PAP, and oxygen equipment with patients • Manage appointments for new equipment and coordinate multi-visit installations for complex medical devices • Arrange routine maintenance visits, equipment exchanges, and compliance checks in accordance with manufacturer requirements and patient care plans • Schedule pickup appointments for returned, discontinued, or recalled equipment while ensuring proper documentation • Prioritize and expedite scheduling for critical patient needs including emergency oxygen deliveries, CPAP equipment failures, and urgent equipment replacements • Coordinate after-hours and weekend service delivery when required • Contact patients to confirm appointments, provide delivery time windows, and communicate any schedule changes or delays • Manage patient inquiries regarding appointment scheduling and provide exceptional customer service throughout the scheduling process • Collaborate with physicians' offices, home health agencies, and hospital discharge planners to coordinate equipment delivery timing with patient discharge and treatment plans • Maintain accurate scheduling records, patient contact information, and appointment outcomes in scheduling systems • Generate daily, weekly, and monthly scheduling reports and performance metrics for management review • Utilize scheduling software, route optimization tools, and patient management systems effectively

• Drive enrolment, retention and conversion rates in existing and new locations • Professional handling of enquiries and registrations across WE's full range of services and activities • Manage Open Houses to ensure tight follow up and service • Develop a deep understanding of organisation's programmes and services to provide accurate and prompt information to students and parents. • Lead change projects/events to improve customer engagement, recruit new students • Perform any other duties and responsibilities as and when assigned by management • Developing new processes and protocols for student enrolment • Support in customer service training, events and related student enrolment systems. • Workflow design and optimisation to streamline business processes and enhance operational efficiency • Analyse existing workflow and recommend improvements • Process mapping: Collaborate with cross-functional teams and document process maps and user journeys to facilitate trainings and onboarding • Troubleshooting and resolving any technical or functional issues related to workflows • Collaborate with vendor’s support team as needed • Analytics and reporting: track and measure the efficiency of workflows, identifying further optimization • Generate regular reports and provide insights for decision making

Role Description At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running. Join us and build a career supporting the people who make it all work. Qualifications - Commitment to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Requirements - Reasonable accommodations for job seekers with disabilities. - Contact information for requesting accommodations: 1-833-901-8823 or email accessibility@vestis.com. Benefits - Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. - Notification of rights pursuant to federal employment laws. Company Description Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. - Leader in the B2B uniform and workplace supplies category. - Provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses. - Comprehensive service offering includes: - Full-service uniform rental program - Cleanroom and other specialty garment processing - Floor mats, towels, linens - Managed restroom services - First aid supplies and more