• Assists in monitoring call volumes to ensure achievement of service standards • Responsible for specialty accounts to include: high balance accounts, payroll deduction and long-term payment plan processing, deceased and estate accounts, bad address/held statement review, bankruptcy processing, and client (non-patient) billing and collections • Provides staff with support, answering questions and ensuring the team consistently provides accurate information and exceptional customer service • Responds as needed to escalated calls and serves as department liaison for systemwide Patient Complaint Management System • Assists with monitoring the team’s customer service skills, working with the Patient Contact Center leadership in identifying areas that require further development/training • Collect, analyze and summarize data and track trends from various performance and audit reports • Ensure that customers' questions and problems are resolved properly and quickly • Review and resolve complaints logged on SPRC complaint tool received by PCC staff and referred to PCC using NGHS complaint tool • Review specialty accounts for resolution and trending

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Contact Center Representative (Patient Experience Navigator) is responsible for scheduling of all procedures, registration activities, and gathering and processing of patient demographic and insurance information. Salary: $18.50-$21.00 per hour depending on previous experience Day Shift: Monday – Friday Training (4 weeks): M-F; 8a-5p After Training: M-F; 8:30a-5:30p with an hour for lunch or 9a-5:30p with a 1/2-hour lunch. Work Setting: REMOTE - Work from home - Secure private work location - Access to High-Speed Internet is required Responsibilities - Handle inbound and outbound phone calls. - Assist customers with inquiries and issues. - Provide accurate information and solutions. - Maintain detailed records of customer interactions. - Meet performance targets. - Coordinate with insurance verification and pre-certification to assist patients with insurance questions. - Work with center staff to coordinate STAT add-on exams. - Maintain scheduling knowledge and requirements for procedures. - Seek out guidance from supervisor and teammates when uncertain of procedure. - Solicit feedback from the supervisor/manager to assess the quality and effectiveness of work. - Demonstrate a personal commitment to continuous quality improvement through active participation and ongoing dialogue with the supervisor/manager. - Organize and manage time effectively to optimize productivity. - Meet departmental scheduling and quality goals in accordance with policy and procedures. - Possess the ability to accept change in a positive manner and implement change with positive results. - Maintain composure in difficult situations. - Use best judgement to resolve patient problems or refer issues to department supervisor/manager. - Answer phone calls from outside clinicians, requesting information. - Take requests from referring physicians scheduling procedures. - All other duties as assigned. Qualifications - High School Diploma or GED - 1 year experience in a related field - Ability to understand basic medical terminology. - Excellent interpersonal and communication skills. - Experience and competency in customer relation skills in a professional environment. - Ability to organize and prioritize work in a stressful environment. - Ability to work effectively as a member of a team and is self-directed. - Good problem-solving skills. - Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. - Basic knowledge of hospital performed procedures. Benefits - Competitive salary package - Health, Dental, and Vision insurance - Health Savings Account - Life insurance - Short/Long term disability insurance - 401(k) retirement plan

Role Description Radar Hire is seeking a detail-oriented and proactive Service Coordinator to support a fire alarm and construction services company based in California. As the main point of contact for scheduling and service coordination, you’ll play a key role in ensuring operational efficiency and top-tier client satisfaction. This position is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and has a strong sense of ownership over their work. You’ll work closely with technicians, clients, and the leadership team to keep projects moving and clients informed. - Manage daily scheduling for service calls and inspections - Serve as the first point of contact for incoming service-related calls and emails - Update the CRM and project calendar with new requests, technician notes, and follow-ups - Communicate effectively with field technicians to ensure alignment on job schedules and priorities - Follow up with clients to confirm satisfaction and document resolution of service tickets - Provide estimating support for fire alarm systems (preferred, but not required) - Maintain a high level of accuracy in documentation and coordination tasks - Track technician productivity (billable vs. non-billable hours) and schedule adherence Qualifications - Minimum 4 years of experience in administrative coordination or project support - Strong verbal and written communication skills in English - Excellent organizational and time management abilities - Confident using CRM platforms and online calendars - Comfortable reading maps and helping technicians route efficiently - Ability to multitask and manage competing priorities with professionalism - Tech-savvy and responsive with reliable internet and a functioning computer Requirements - Previous experience in the fire alarm, construction, or field services industry (nice to have) - Estimating experience for fire alarm services or similar technical systems (nice to have) - Familiarity with field service software and tools used for dispatching or service tracking (nice to have) Benefits - Work closely with a U.S.-based leadership team that values autonomy and contribution - Help streamline essential field service operations for a growing company - Enjoy a remote-first environment with long-term growth opportunities - Make a measurable impact by helping technicians succeed and customers stay safe

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Patient Service Center Representative II is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to both Financial Clearance and Scheduling of a patient. - Adherence to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling, and other identified financial clearance related duties. - Full scheduling duties. - May be assigned to complex pre-registration. - Expected to develop a thorough understanding of assigned function(s). Qualifications - High school diploma or GED required. - Two plus years of college preferred (two years in a professional, customer service-driven environment may substitute for two years of college). - Completion of related medical certification program preferred. - Telephone/call center experience preferred. - Pre-registration and/or scheduling experience preferred. - 2-3 years of customer service experience preferred. Requirements - Ability to work in a production driven call-center environment. - Familiarity with working with dual computer monitors. - Basic typing ability. - Working knowledge of Windows based computer environment. - Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously. - Extensive multitasking ability. - Strong written and verbal communication skills. - Must obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. Benefits - Medical, dental, vision, disability, and life insurance. - Paid time off (vacation & sick leave) – minimum of 12 days per year, accruing at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match. - 10 paid holidays per year. - Health savings accounts, healthcare & dependent flexible spending accounts. - Employee Assistance program, Employee discount program. - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.