• Administer and maintain VMware virtualization environments; • Maintain Linux (Red Hat) servers in high-availability environments; • Monitor, analyze, and resolve infrastructure incidents and problems; • Perform performance analysis and tuning for virtualized environments and Linux servers; • Manage VMware clusters, storage, vMotion, DRS, and High Availability (HA); • Administer firmware and BIOS updates and manage server hardware infrastructure; • Automate tasks using PowerCLI, Ansible, and Bash; • Manage configurations and inventory using Satellite and Puppet.

• Review claims and payment disputes for IDR or other dispute resolution eligibility. • Prepare and submit IDR case documentation in accordance with applicable requirements. • Track case status, deadlines, determinations, and outcomes. • Review EOBs, ERAs, payer correspondence, claim history, and supporting documentation. • Identify missing information, processing issues, and barriers to case resolution. • Maintain accurate case records and reimbursement impact tracking. • Monitor IDR, No Surprises Act, CMS, and payer-related process updates. • Support reporting on IDR volume, outcomes, trends, and recovery opportunities. • Collaborate with AR, billing, denial management, contracting, and operations teams as needed. • Escalate complex or high-risk matters appropriately.

• Direct and coordinate daily transportation activities throughout the company’s network on a proactive basis by working with our Distribution Centers, carriers, corporate and field teams to meet all company service and cost goals. • Monitor and resolve any carrier performance issues. • Follow processes and procedures that define activities to accomplish company goals in the most effective manner. • Develop strong relationships with our carriers to negotiate contracted rates, lead meetings and be able to communicate effectively to hold them accountable to expected KPIs. • Responsible for on-time customer delivery by carriers and for meeting transportation budget expectations. • Manage service and cost metrics. • Maintain and follow the transportation plan to minimize cost and achieve customer service targets. • Participate in the development of current and potential new carriers to meet customer requirements on timeliness, quality, pricing and ease of doing business. • Maintain schedules, service levels and rates for customer service, carrier preferences and selection. • Audit freight accounts and work with Finance to ensure the accuracy of payments, accruals and GL coding. • Drive continuous process improvement through root cause analysis and develop improved operational and strategic approaches to issues and opportunities. • Create and maintain appropriate transportation standard operating procedures (SOP). • Collaborate with and provide guidance to Distribution Center and Inventory Management teams on transportation matters. • Create executive level reporting to communicate trends and make recommendations for cost saves or service improvement through proper financial ROI analysis. • Effectively utilize tools to optimize routes for most efficient use of vehicles, labor and fuel. • Analyze alternative transportation options and recommend the best solutions that balance cost reduction with same/better service. • Participate in service and other improvement efforts to increase service reliability, reduce transit time and/or decrease delivery cost. • Lead a continuous improvement project. • Contribute as a team member on network design initiatives including delivery service planning for new/relocated Distribution Centers. • Participate on new carrier selection processes including bid inquiries, requests for proposal and awards, including carrier evaluations and cost/benefit analysis. • Other Duties as Assigned

Role Description The Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties - Both Roles System Analysis and Design: - Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. - Create and maintain specifications, decision logs, and design documents for clear traceability and change control. - Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. - Project Management: - Manage smaller projects related to system implementations and upgrades. - Strong knowledge with various project management approaches, e.g. waterfall, agile. - Ability to lead project teams in project methodology. - Training and Documentation: - Create and maintain comprehensive documentation for system configurations and processes. - Mentor junior analysts and provide guidance on best practices. - Application Build Role: - Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. - Maintain environment parity and adhere to change management and build naming conventions. - Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. - Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. - Coordinate release management, environment moves, and downtime procedures for upgrades and patches. - Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. - Manage service requests and incidents in a timely manner; meet SLAs through robust triage and root-cause analysis. - Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). - Integration and Data Management: - Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. - Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. - Ensure data integrity and metric definitions are consistent across modules and stakeholders. - Compliance & Risk: - Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. - Embed privacy/security controls, including sensitive record handling and audit trails. - Contribute to ITIL-aligned incident, problem, change, and configuration management processes. - Application Training Role: - Design and implement customized training programs aligned with organizational strategy and operational goals. - Oversee maintenance, enhancement, and governance of the CareConnect curriculum. - Ensure curriculum accuracy, consistency, and alignment with organizational priorities. - Incorporate learner and stakeholder feedback into ongoing curriculum improvements. - Oversee the build, maintenance, and readiness of training environments. - Ensure clear and timely communication related to system releases and upgrades. - Request/Incident Management: - Manage end user training related requests and incidents with professionalism and efficiency. - Evaluate, prioritize, assign, and resolve requests within established service expectations. - Document incidents and resolutions to support a comprehensive knowledge base. - Collaborate with IT and operational partners to identify trends and implement preventative improvements. - Refine support processes to enhance service quality and user experience. Qualifications - Bachelor's Degree - Degree in computer science, Information Technology, Healthcare Administration, or a related field. - Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. - In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. Additional Skills & Qualifications - Genomics, Research, abridge important with future projects in pipeline. - Ambient upgrade, Schedule orders & oncology, and OR research Medicaid attestation. - Beacon + Ambulatory are crucial, knowledge of research is important. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 31, 2026.